Stow Service Center

unknown

Bob did a good job. I would go back.

The service is excellent. The price is right and they never try to repair things that do not need it. He is very trustworthy.

I was very happy with their service. I thought they did a very good job. He did a quality repair. That is what I like about them.

Dealer said I need to replace front brake pads and rotors and will be >$500. Looking for an auto service place on Angie's list, I saw both a bad review and a good one for Stow Service Center. I thought the bad review might be a misunderstanding and decided to give a call. I talked to Bob at Stow Service Center and brought it in for him to take a look. He agreed the brakes need to be done (not surprising since it's been 60K miles) but said he may be able to cut rotors instead of replace. He gave me reasonable prices and said it would be 3 hrs. There is no waiting area, just garage/work area, but he offered to give me a ride. I came back after 3 hrs. He gave it a test drive and the brakes worked fine. He had been able to cut/reface the rotors to keep the cost down, something the dealer never mentioned. He was courteous, friendly, thorough and explained what he was doing well. He gave a detailed invoice. I will definitely bring my car here again. He works on Toyota, Honda and Acura.

Had complete replacement of exhaust system on a Honda civic. Parts were from honda, so that was good, but they were marked up handsomely. It was an older car, so he told me that he had to bang away at the front pipe to loosen the fasteners. Ok so far. Installs system, seems expensive, but, Ok, it was dealer parts. I start the car, the engine light goes on immediately. Take it home ( this was after hours pickup on a sunday) and next day call him back. Says it is unrelated to his work. I go down to speak with him in person, noting that he even told me he was hammering at an exhaust joint right next to the o2 sensor. Gee, why is the o2 sensor failing causing the engine light to go on? He denys any fault in breaking the o2 sensor. He gets angry and defensive, says he has never in 20 years been accused of such a thing. Comes very close to taking a swing at me. Then, realizing I'm dealing with a loose cannon, I leave and have the sensor replaced at another shop for $150 extra. Summary: Stay away from this shop. Let him retire soon with no customers. Dont accuse him of any wrongdoing or you may be in a fight!!

I had a good experience with them. I was pleased with the quality of the service and the price. I will take my vehicle back to them in the future.