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ASH-GO CHIMNEY
Concrete Foundation - Repair, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,
About us
all phases of chimney maintenance and repair. Custom jobs and jobs over $500 a third down is required. cash/check only
Business highlights
28 years of experience
Services we offer
all phases of masonry repair/construction, animal removal. Other: dryer vents cleaned, brick replacement, caps, cleaning, flashing, gutter cleaning, liners, rebuilds, repointing, step/wall repair/stonework, waterproofing, woodstove/pellet installs
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 2% | ||
| 3% | ||
| 2% |
Showing 1-25 of 63 reviews
James P.
Jan 2024
Spent around $2500 to fix leaking chimney and it is still leaking. Company is not returning inquires. Additionally, we got a quote and told them we wanted to move forward. Waited longer for appointment than initially indicated. Then was told they would have to bring in a lift because of difficult chimney position. That increased cost a lot. As Winter was approaching we gave the go ahead. Jim the owner came with a helper. Jim never got up on the roof. The leak persists and Jim is not calling back
Jonathan B.
Apr 2023
Nearly ten years after my chimney was relined, it had to be completely redone. The new chimney company found many many shortcuts that were taken by Ash-Go. These made it impossible to even clean the lining that Ash-Go installed in 2013. Wish I could say something positive, but Jim never returned my call even after his wife said he would. They do NOT stand by their work. STAY AWAY!
Matthew F.
Feb 2021
This is a good review in the end... The actual visit and subsequent sweep turned out to be not so great. Ash-Go had sent a young guy to my job and my gut told me he was not very good and maybe not too knowledgeable. I waited a month to write a review so that I could have another company come in and do another check; as I suspected the person Ash-Go had sent did not do the job right. I called and spoke to Jim who was very calm and understanding, sympathized with what happened, and refunded my money. He also promised that if I called them again, he would be the one to come out. I had done my research and Ash-Go seems to be reputable, so I'm happy that in the end they did the right thing and acknowledged the issue. So few people take accountability these days, so when a company does own up, I have to give them a high rating. I would hire Ash-Go again based on this experience. Every company is going to experience ups and downs with employees as time goes on, but we shouldn't judge them harshly on a single mistake, especially when they own up to it.
Response from ASH-GO CHIMNEY
"Thank you [Member Name Removed], We appreciate and respect all our customers and certainly appreciate the updated review. We are not perfect but being consumers too, we want to work with contractors that are honest and accept responsibility. So many (contractors) don't work this way and it gives all of us in the service industry a bad name."
Michael L.
Mar 2020
every thing went good. the were on time and told me everything that they wre going to do. they cleaned up after themself.
Sungjun P.
Apr 2019
Jim sounds very nice, though. He cut a corner and did not work properly. I suggested him to correct his silly jobs. Unfortunately, he never answer back to me. Only after 6 months, look at my chimney and how terrible he has covered up.
Peter S.
Mar 2019
Went well. Had to reschedule a few times due to snow, but eventually connected. Was a relief to know the metal flue was in fine shape and after cleaning, we felt confident to have large, hot fires!
Peter T.
Nov 2018
He was right on time, did a thorough inspection including a visual inspection of the cap. He could have told us it needed cleaning since it was an old house and we hadn’t had the chimney inspected before but he was honest that it did not need to be cleaned.
Andrew H.
Sep 2018
service was professional and friendly; had to rent a lift supplied by them as part of the cost
MALCOLM C.
Aug 2018
No problem.
Jill C.
Feb 2018
Great service. Johnny inspected and gave me a detailed assessment of the situation. He brought in drop cloths to protect our floor and prevent any dust from escaping into our room. He was pleasant and professional. I will recommend them to friends.
Bruce T.
Feb 2018
Fine. He did it all from the fireplace (it was around 10° outside). He said they have new equipment now that keeps them from having to do it down the chimney near as much. He did a good job cleaning up too. I'll give him an A for quality, though it would really be hard to tell how good of a job he did up the flue. He certainly put in the effort.
Steve O.
Jan 2018
It went great. James was right on time, very professional and did a great job. We are going to have him come back in the Spring to do some flashing work on our chimney and button up a few things that could use a little maintenance.
Bruce H.
Dec 2017
Ash-Go was responsive and prompt all the way around; returning calls, keeping me updated and showing up for flue cleaning as scheduled. In this day and age that alone is worth some bucks. The chimney sweep was efficient and new his job.
Response from ASH-GO CHIMNEY
"Thank you [Member Name Removed]! We try our best. We follow old school principles.!"
Steve G.
Nov 2017
very professional job
Beverly H.
Sep 2017
Great as usual
Thom K.
Aug 2017
Excellent! Great service, great value.
Clint M.
Jun 2017
On time and very profesional
Brett L.
Mar 2017
The chimney inspection indicated a possible water leak. The ASH-GO representative then told me I needed to have my chimney re-flashed and suggested a product called FlashSeal. Desiring to be an educated consumer, and having prior experience with aluminum step flashing on a roof, I asked the rep for an explanation of why the flashing on my brand new roof was inadequate? At this point, he became agitated, told me he'd write me a quote, and left. I never received a quote for the flashing work. I have since called twice, and despite the postcard I received in the mail earlier this week saying "all calls returned within 24 hours," I have yet to receive a call back. I have called a few other chimney companies, and unfortunately, none perform the type of repair I need.
Response from ASH-GO CHIMNEY
"Inspected customer's chimney on 11/[Member Information Removed]/16. At this time customer stated he had flashed the chimney himself but was having a leak. After a complete inspection/evaluation. My tech observed that only the roof against chimney was flashed with tin. However, there was no lead flashing installed on chimney which is a major part of flashing a chimney and is crucial to provide an overlap of tin and roof to prevent leaks. This step was totally skipped and should have been installed during construction of chimney itself. Tech. explained these facts to customer and advised that installation of lead after chimney is constructed is unreliable unless brick above lead line are removed then replaced after lead installation and that removing solid brick from newly built chimney usually creates damage to surrounding brick and will turn job into expensive nightmare. Customer quite aggressively disagreed stating he had experience in flashing work and had done many flashing jobs this way (no lead) Tech. displayed extreme patience, as all techs are trained to do in such situation and informed customer that he would relay information to me (owner). After discussion with tech. I agreed that diagnosis and solution suggested were correct properly explained to customer. Tech then recommended flash-seal as a much better less expensive and guaranteed solution. At this point I decided not to send quote for obvious reasons. I assumed it would be simply discarded and that the customer had already moved on in his search for a company that would do things "his way". We send out a postcard mailing to customers that we have worked with that may need other services come the next season. For this mail-out we try to be extremely diligent about weeding out people who for whatever reason we think would not be interested in our services, so as not to bother them or waste anyone's time. Occasionally one slips through that should not have gone out. Customer received the postcard approx. 3/3/17, called us 3/10/17, Friday evening, after no contact since 11/[Member Information Removed]/16. We were quite surprised to hear from him. He waited 2 days (Sunday) and submitted his review. We honestly hope customer can find someone to do the type of repair "he needs" in "his way"."
Gail K.
Feb 2017
In the end, , ash-go was very responsive. Jim the owner, contacted me after my former negative review and offered to come to my home, and reassess the problem. He was very gracious, and, I believe knowledgable. He apologized for the prior cancellations which had prompted my previous negative review. I believe he found the source of the original problem . In the end, I appreciated that he cared about the quality of his company's work and about customer service. We parted friends!
John P.
Feb 2017
Very well. Arrived on time, cleaned up, advised re: some things to consider regarding our aging pre-fab firebox. Very professional.
Mark H.
Dec 2016
Ash-Go passed with flying colors. He arrived on time, did a thorough cleaning and left our fireplace and floor spotless. He also spotted some erosion of the mortar on the 'shoulders' on the outside of the chimney, which is exposed to rain -- and recommended "repointing" the mortar, a minor problem I also noticed and planned to fix. Last but not least, he did not "discover" major problems (that were not there) and recommend costly fixes. (A common problem with fly-by-night "chimney maintenance" companies.) In short, if you need your chimney cleaned, call Ash-Go. They earned a AAA rating. If your chimney does need repairs, I would also trust this company based on the way they handled our job.
Miles B.
Nov 2016
Very well. As usual, things cost more than I'd like, but it wasn't unreasonable. I did not shop around, however, so I'm not really sure where the price fell in relation to competitors.
Karen K.
Aug 2016
unknown
Sandra S.
Apr 2016
unknown
Laurie B.
Mar 2016
unknown
Licensing
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FAQ
ASH-GO CHIMNEY is currently rated 4.7 overall out of 5.
No, ASH-GO CHIMNEY does not offer free project estimates.
No, ASH-GO CHIMNEY does not offer eco-friendly accreditations.
No, ASH-GO CHIMNEY does not offer a senior discount.
No, ASH-GO CHIMNEY does not offer emergency services.
No, ASH-GO CHIMNEY does not offer warranties.