
ASH-GO CHIMNEY
About us
all phases of chimney maintenance and repair. Custom jobs and jobs over $500 a third down is required. cash/check only
Business highlights
Services we offer
all phases of masonry repair/construction, animal removal. Other: dryer vents cleaned, brick replacement, caps, cleaning, flashing, gutter cleaning, liners, rebuilds, repointing, step/wall repair/stonework, waterproofing, woodstove/pellet installs
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
87% | ||
6% | ||
2% | ||
3% | ||
2% |
"Thank you [Member Name Removed], We appreciate and respect all our customers and certainly appreciate the updated review. We are not perfect but being consumers too, we want to work with contractors that are honest and accept responsibility. So many (contractors) don't work this way and it gives all of us in the service industry a bad name."
"Thank you [Member Name Removed]! We try our best. We follow old school principles.!"
"Inspected customer's chimney on 11/[Member Information Removed]/16. At this time customer stated he had flashed the chimney himself but was having a leak. After a complete inspection/evaluation. My tech observed that only the roof against chimney was flashed with tin. However, there was no lead flashing installed on chimney which is a major part of flashing a chimney and is crucial to provide an overlap of tin and roof to prevent leaks. This step was totally skipped and should have been installed during construction of chimney itself. Tech. explained these facts to customer and advised that installation of lead after chimney is constructed is unreliable unless brick above lead line are removed then replaced after lead installation and that removing solid brick from newly built chimney usually creates damage to surrounding brick and will turn job into expensive nightmare. Customer quite aggressively disagreed stating he had experience in flashing work and had done many flashing jobs this way (no lead) Tech. displayed extreme patience, as all techs are trained to do in such situation and informed customer that he would relay information to me (owner). After discussion with tech. I agreed that diagnosis and solution suggested were correct properly explained to customer. Tech then recommended flash-seal as a much better less expensive and guaranteed solution. At this point I decided not to send quote for obvious reasons. I assumed it would be simply discarded and that the customer had already moved on in his search for a company that would do things "his way". We send out a postcard mailing to customers that we have worked with that may need other services come the next season. For this mail-out we try to be extremely diligent about weeding out people who for whatever reason we think would not be interested in our services, so as not to bother them or waste anyone's time. Occasionally one slips through that should not have gone out. Customer received the postcard approx. 3/3/17, called us 3/10/17, Friday evening, after no contact since 11/[Member Information Removed]/16. We were quite surprised to hear from him. He waited 2 days (Sunday) and submitted his review. We honestly hope customer can find someone to do the type of repair "he needs" in "his way"."
Licensing
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