True Heating Corp

True Heating Corp was professional and extremely knowledgeable providing more than sufficient explanations on the heating system and the work being performed. I had my old Burnham steam boiler replaced with a Peerless and it was delivered and installed exactly as promised at the quoted price and within the proposed timeframe. Impeccable workmanship and always punctual. I absolutely recommend this company.

It was great. The guy was good. They gave you some advices.

It went very well. They gave me a better price.

unknown

Several years ago we contracted True Heating Corp to convert our house from oil to gas heat. Recently we bought another property and when it came time to switch it to gas, we called True Heating again without hesitation. This review will cover both jobs. The short review it that these guys are fantastic. Professional, knowledgeable, courteous, talented, honest, and more. Most of all they take great pride in their work - and it shows.
With both jobs, THC took the time to help me understand the project, including what they would do and when, which products they were recommending and why, how much the project would cost plus how to get any energy saving rebates that were available. They took the time to answer any questions I had until I was 100% comfortable with the plan.
They started the jobs on the day they said they would and finished in the time frame they expected. They kept me informed of their progress throughout the project. They were very courteous and respectful of the house and the people in it.
All that said, the proof is in the pudding. I have two things to say about that: 1) the job is beautiful and 2) the system works fabulously.
OK, what do I mean when I say the system is beautiful? It is a heating system with a network of pipes connecting some functional parts, so why beautiful?. All the pipes are perfectly fit in pleasing parallel and perpendicular lines, thoughtfully arranged to take up a small area, complete with stubs for future expansion. I am a DIY person so I have an appreciation for this kind of thing. In fact, when I have friends or family over who are also DIYs, I take them down to my basement and proudly show off my beautiful installation. The second job is no different. I recently had an electrician over to the other house and he remarked that our heat guys really knew what they were doing.
Regarding how the system works, I'll talk about the first job since the second job hasn't been through a winter yet. I used to have a tankless hot water system with forced hot water heat. The old boiler was never able to keep up with both the heat and domestic hot water during the winter. Cold showers were the rule not the exception. The first thing I noticed with the new system was that the hot water was awesome: fast and plenty. You could run the heat AND the shower AND the washing machine AND the dishwasher at the same time and still have a hot shower. We also did some math and calculate that domestic hot water costs us about $5 per month per person. Efficient! The second thing we noticed was the quiet. The old system could be heard throughout the house. We can hardly hear the new system; mostly we are completely unaware of when it's running and when it's not. And last but not least, the heat is equally fantastic. The products these buys choose are really good. Small, quiet, efficient, and clever. As TCH promised, the new system keeps a more constant temperature in the house than the old system so we don't get big swings between the time the thermostat calls for heat and the time the house comes up to temperature.
In summary, if I needed to do another job like this, I'd call these guys again without hesitation.

We were extremely happy with work that Ed and his crew did. His installation crew included his son and a plumbing apprentice. They were very neat and responsive to any concerns my husband had. Our regular plumber has complimented the boiler work several times, saying what a great, quality job that was done. This work is eligible for the Early Boiler Replacement rebate of $3,500, bringing our cost down to $8,200, comparable with the cost of conventional boilers.

An HVAC engineer friend of ours told us that the Viessmann Vitodens 100 boiler was the best available. However, among the discounted offerings from National Grid, he said the Burnham Alpine was a decent choice. I planned to do that, and began looking for a contractor. In spite of my stated intent, one bidder proposed a Navien combined boiler and hot water heater, a solution known to be slow delivering hot water to the tap. We did get one bid to install the Burnham, but the price seemed high. Another contractor was so inexperienced that, after considering our 1915-vintage pipes, he did not bid. Another said he refused to work with the Burnham or other modern boilers.
Then our neighbor recommended Ed Horan at True Heating. He knew his stuff and also did not like the Burnham. Unlike the others, he had a solid solution to propose. His price was competitive, and we still got a good discount from the gas company.
Whenever you contract for a major project on your home, there will be issues. The key factors are how the contractor handles the issues, and how much extra it costs. Plan to stay involved in the process. We had three issues:
1. We suggested a change in the proposed location of the hot water tank. No problem; no charge.
2. We had a drop-a-minute-or-less leak from the heating connection to the hot water heater. Fixed promptly, with an improvement (extra check valve) at the same time; no charge.
3. Water leak from the boiler exhaust as the heating season ramped up. Fixed promptly; no charge.

2. The last resulted from a manufacturing defect, and I'm going to go into some detail, in case it might help others.

When you burn natural gas, a major product is water. The old way of dealing with this was to send it up the chimney with 15% or more of your heat. The modern way is to condense the water and pump it away. It can be a lot of water.
After trying to diagnose the dripping from the boiler myself, Ed came over, and we puzzled it out. The boiler itself was fine. He disconnected the condensate pump and ran the tube into a bucket. We cranked up the thermostat and watched the water pour into the bucket. No leak from the bottom of the boiler or the hose. It came from the top of the boiler, where the exhaust pipe connected. Eventually, it changed from a drip to a thin stream.
The upshot: Ed ordered a new, larger gasket for the exhaust. He turned down the internal water temperature of the boiler to reduce the strain, and I mopped up the reduced spillage for a day or two. When the part arrived, Ed and Ted installed it, problem solved.
True Heating is a family business: Ed sells and runs the jobs, his wife runs the business, and his son Ted is on the job with the crew. They make a point of delivering value beyond what they promise. For example, they hung all the permits and manuals on clipboards on the back of the wall. We paid the quoted price. Ed signed his work upon completion:
INSTALLED WITH PRIDE
Edward T. Horan
8-2-12

Overall .. I can't give Ed a high enough rating. If you have a furnace/boiler problem, look no further!!

My wife and I crunched the numbers looking at continued oil heat versus propane and natural gas heat, and decided that the upfront cost of running an 800-ft gas line to our house and replacing all the radiators, distribution system, boiler, and adding an indirect water heater made more sense. I called around to different heating contractors and eventually found my way to Ed Horan at True Heating Corp. I am an energy efficiency consultant, and I was pleased with Ed's enthusiastic support of the new condensing boiler technologies.
We had the gas line installed, and True Heating started in the third week of July. Demolition took a few days, hanging the new radiators took several days, and the central plant went in over the course of a week or so. The whole installation effort took about two weeks. There were a few minor adjustments that were required in the early fall when the house started calling for heat, and Ed came by right away to address the issues I had noticed.
Ed helped us with the applications for incentives from Columbia Gas (total of $2,000) and we used the MassSAVE Heat Loan program to finance the rest of the project.