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JR's Landscape & Custom Stonework
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
Our company has been in business for 15 years. We service all areas. We pride ourselves on organization and a systematic approach. We run two lawn crews, and one project crew. We have a staffed office. We send out monthly bills and are willing to work with our customers. Communication is a critical component to all of our operations. We do a lot of email communication.
Business highlights
26 years of experience
Services we offer
Fall Cleanup, Fertilization, Hardscapes, Lawn Installation, Lawn Mowing, Mulch Work, Outdoor Kitchens, Patios, Planting, Snow Plowing, Sod Installation., Trimming, Walkways, Walls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7126 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 126 reviews
Christine R.
Mar 2021
They were very good, on time and they know what they were doing.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Joe K.
Feb 2021
So far, no problems. I have been impressed with JR's effort to keep its clients informed of the possibility of snow depths and their position on clearing it. This is my second contact through Angie's list and I have been most impressed with the services provided on both accounts!
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review. We appreciate the business!"
Abbie L.
Dec 2019
JR's Landscape has been providing landscaping (i.e. mowing) and snow plowing services for my house in Bridgewater for the past 1.5 years and I'm very pleased. Matt is very responsive via e-mail when I have billing or service-related questions, and his crew members are prompt, professional and courteous. I also find the rates to be competitive. I highly recommend the services of JR's Landscape.
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Claudia W.
Nov 2019
We've been using JR's for several years. They are reliable and do consistently excellent work, taking care of our yard in the spring, summer and fall. We also use them for winter plowing. Highly recommend!
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Ninette C.
Nov 2019
excellent: very thorough and professional
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Karen S.
Nov 2019
I trust Matt to do exactly what is promised. He is polite and responsive. The crews do a great job. Highly recommend
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Joan G.
Mar 2019
We have used JR's for landscaping in years past. Suddenly, someone started performing plowing services in late February. We didn't know who it was as we never saw the plows. We have never contracted for plowing services from anyone - we have a snowblower. I got a message after two storms from JRs asking what time we needed to be plowed out by. I returned the call and said we had never contracted through them for plowing services. The receptionist kept asking if I wanted to be taken off the plow list. I repeated that I didn't understand how we were on the plow list. I finally said yes and that I expected not to be billed for services. She became very unprofessional, told me she didn't like my tone, and that she couldn't not bill us. I replied that we would not pay for a service that we had not contracted for. She continued to berate me for being concerned about being billed for a service that we did not contract for. She ended by saying "bye bye" in a sing song manner and then hung up on me.
Response from JR's Landscape & Custom Stonework
"The individual writing this review was completely unaware that her parents had called and contracted us for their snow plowing service at their residence. We don't just randomnly sign people up for snow plowing services and start plowing their driveways. Rather than have a polite, and civil conversation the daughter called yelling and swearing at us. My office manager informed me of the issue and said she had never dealt with a customer so rude and disrespectful in her entire customer service career. I (the owner) being in an office over, could hear the yelling coming through the phone. I thought my manager was composed and respectful, and I apologized to her that she had to experience that. I called the daughter of the customer that hired us. I provided a return call and informed her that her parents had contacted us. Her parents had hired us in the past and their daughters email and phone were used as the account information. I had no way of knowing whose number was who. I just took down the information that they provided me with. How else would I have their info? That was what was on the account file. Therefore, the invoice that was emailed was sent to the daughter (lives at a different residence) and not her parents (who hired us and whose house received the service.) The phone number we called and left a message on prior to the storm was also the daughter's, not her parents who hired us. It was a simple conversation and a very simple issue to fix the contact information. For someone to call us and behave in the manner in which they did and then come on here and leave a negative review is so incredibly dissapointing, retaliatory and simply not accurate. I try not to pass judgement because I never know what people are going through in their lives, but I hope they find peace."
Ryan C.
Dec 2018
I've been using these guys for a year. This is a highly experienced landscaper. They take really good care and do the job right. Hard working crew. Very punctual.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!"
Ruheena R.
Oct 2017
......
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Xiaohu M.
Aug 2017
They charged one more time.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review. I am not sure I understand your comment regarding the charge."
Kenneth G.
Aug 2017
Great came and did job in no time
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
James M.
Aug 2017
It went smoothly, they completed the job in a week and it was beyond our expectations
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review and your business. This was such a fun project to work on. It was a great to see it all develop. Thank you for the opportunity!"
Leslie D.
Jul 2017
Got it done when he said he would
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Laura O.
Jul 2017
Went very well. Contacted me immediate to schedule and came out a few days later. Very happy and will use them again.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Kathleen H.
Jul 2017
Completely satisfied with all services.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Sally C.
Jun 2017
job well done
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Erin F.
Jun 2017
It went very well
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Cindy G.
Jun 2017
It went well.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Sherry A.
Apr 2017
I signed up for the deal listed on Angie's list after reading the reviews. I had never heard of JR's before. 10 days later a crew came and my yard has never looked better. They were professional and polite and all of the men worked very hard and got the job done within one day. I was extremely pleased and will be calling them again.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!!"
Katie N.
Mar 2017
We have used the company three times so far this season. They did a great job. They were in contact with us each time to cordinate the time of the plowing to suit our needs. I would recommend them to anyone for snow removal.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Ron C.
Jan 2017
unknown
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!"
Tanya O.
Jan 2017
Ive been using JRs for about three years now and they have been fantastic. Whether I'm using them for plowing, landscaping or to have my gutters cleaned, they are extremely punctual, knowledgeable, have good pricing and are always helpful and willing to answer my questions or take extra time to explain something. If you're looking for landscaping or plowing definitely give these guys consideration!
Response from JR's Landscape & Custom Stonework
"thank you for your review!!"
Anna W.
Nov 2016
They did some yard work a while back, and I wanted to hire them again for more work. It was very hard to get in touch with them after they did the initial job. He is more interested in doing larger jobs, not just lawn clean up.
Response from JR's Landscape & Custom Stonework
"Thank you for your review. Unfortunately, I believe the information we provided had been misunderstood and it has been reflected in this review. The customer is located an hour away from our location. We would be able to provide a day worth or multiple days of work because it would make the travel worth it. However, it would make no sense for us to drive an hour for a twenty minute job. Therefore, my recommendation would be to find a more local company because what we would have to charge would not make sense for the customer. We were very upfront about this. Unfortunately, this customer perceived it as we did not want her business or that we only want big jobs which is not the case. She also gave us an F on pricing which is the exact reason we recommended finding a more local company for those very small jobs. Yes, the pricing we provided did not make sense because the travel was so far."
Elizabeth K.
Oct 2016
The company is nice and pleasant but they do not stick to the prices they quite. Once for snow removal they randomly jacked up the price by $25/per removal saying "their trucks took a beating that season". Why that means they randomly invoice us for extra without notice is beyond me. Another time for landscaping they charged twice what was quoted, blaming us saying we asked them to do extra work. This is true we did, but we were not told it would be extra. We were told it was a flat rate to do a day's worth of work and that's what they did--One day's worth of work. Long story short we no longer use them. They just aren't professional enough. If prices change it should have been disclosed up front, not explained after we get a crazy high invoice.
Response from JR's Landscape & Custom Stonework
"Absolutely had no idea this customer had any issues with our service. Secondly, these services were provided in 2013-2014. Had this been brought to our attention way back when we would have been more than happy to accommodate them or work something out, or provide a proper explanation because they clearly are confused. Our prices are fixed. They do not change unless a customer adds more work or there are circumstances beyond our control. This is all part of the contract that they signed. The year that they are referring to was the year that we had 6 feet of snow and broke all time records for snow. There was so much snow that this customer needed excavators to move piles. I think every one was being charged additional for certain storms that season. What we had to do was far more than a regular snow plowing. Our trucks sure did take a beating that year but that would have absolutely nothing to do with prices. We don't raise prices for that reason. Sounds like they misunderstood friendly conversation. The reason for additional fees was due to insane amounts of snow. Only a $25 increase should have been considered a blessing considering the storms we had that winter. I am sure many reading this paid a lot more than that! As for the other complaint..... We provided a flat day rate for labor of 24 man hours. They then added a whole bunch of other projects. My crew stayed until nearly 8 PM and charged based on our hourly rates for the work they added and even acknowledged in this review. ****IMPORTANT NOTE***** If you have a set price for a set amount of work and then add hours worth of more work, this work is not free. You will be expected to pay for the additional work."
Susan G.
Sep 2016
Matt and his crew did all of our work with perfection. They were professional, courteous, knowledgeable and worked precisely within the time frame they promised. Matt met with us initially and outlined how and when our work would be done. He provided the price estimate and worked within budget. He saved us money whenever possible. An example of that is reusing our existing bricks instead of talking us into buying new ones. JR'S Landscaping is an excellent company. We highly recommend the work of Matt Hrenko and his crew!
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!"
Licensing
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FAQ
JR's Landscape & Custom Stonework is currently rated 4.7 overall out of 5.
JR's Landscape & Custom Stonework accepts the following forms of payment: CreditCard
Yes, JR's Landscape & Custom Stonework offers free project estimates.
No, JR's Landscape & Custom Stonework does not offer eco-friendly accreditations.
No, JR's Landscape & Custom Stonework does not offer a senior discount.
No, JR's Landscape & Custom Stonework does not offer emergency services.
No, JR's Landscape & Custom Stonework does not offer warranties.