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JR's Landscape & Custom Stonework
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
Our company has been in business for 15 years. We service all areas. We pride ourselves on organization and a systematic approach. We run two lawn crews, and one project crew. We have a staffed office. We send out monthly bills and are willing to work with our customers. Communication is a critical component to all of our operations. We do a lot of email communication.
Business highlights
26 years of experience
Services we offer
Fall Cleanup, Fertilization, Hardscapes, Lawn Installation, Lawn Mowing, Mulch Work, Outdoor Kitchens, Patios, Planting, Snow Plowing, Sod Installation., Trimming, Walkways, Walls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7126 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 126 reviews
Christine R.
Mar 2021
They were very good, on time and they know what they were doing.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Joe K.
Feb 2021
So far, no problems. I have been impressed with JR's effort to keep its clients informed of the possibility of snow depths and their position on clearing it. This is my second contact through Angie's list and I have been most impressed with the services provided on both accounts!
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review. We appreciate the business!"
Abbie L.
Dec 2019
JR's Landscape has been providing landscaping (i.e. mowing) and snow plowing services for my house in Bridgewater for the past 1.5 years and I'm very pleased. Matt is very responsive via e-mail when I have billing or service-related questions, and his crew members are prompt, professional and courteous. I also find the rates to be competitive. I highly recommend the services of JR's Landscape.
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Claudia W.
Nov 2019
We've been using JR's for several years. They are reliable and do consistently excellent work, taking care of our yard in the spring, summer and fall. We also use them for winter plowing. Highly recommend!
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Ninette C.
Nov 2019
excellent: very thorough and professional
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Karen S.
Nov 2019
I trust Matt to do exactly what is promised. He is polite and responsive. The crews do a great job. Highly recommend
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Joan G.
Mar 2019
We have used JR's for landscaping in years past. Suddenly, someone started performing plowing services in late February. We didn't know who it was as we never saw the plows. We have never contracted for plowing services from anyone - we have a snowblower. I got a message after two storms from JRs asking what time we needed to be plowed out by. I returned the call and said we had never contracted through them for plowing services. The receptionist kept asking if I wanted to be taken off the plow list. I repeated that I didn't understand how we were on the plow list. I finally said yes and that I expected not to be billed for services. She became very unprofessional, told me she didn't like my tone, and that she couldn't not bill us. I replied that we would not pay for a service that we had not contracted for. She continued to berate me for being concerned about being billed for a service that we did not contract for. She ended by saying "bye bye" in a sing song manner and then hung up on me.
Response from JR's Landscape & Custom Stonework
"The individual writing this review was completely unaware that her parents had called and contracted us for their snow plowing service at their residence. We don't just randomnly sign people up for snow plowing services and start plowing their driveways. Rather than have a polite, and civil conversation the daughter called yelling and swearing at us. My office manager informed me of the issue and said she had never dealt with a customer so rude and disrespectful in her entire customer service career. I (the owner) being in an office over, could hear the yelling coming through the phone. I thought my manager was composed and respectful, and I apologized to her that she had to experience that. I called the daughter of the customer that hired us. I provided a return call and informed her that her parents had contacted us. Her parents had hired us in the past and their daughters email and phone were used as the account information. I had no way of knowing whose number was who. I just took down the information that they provided me with. How else would I have their info? That was what was on the account file. Therefore, the invoice that was emailed was sent to the daughter (lives at a different residence) and not her parents (who hired us and whose house received the service.) The phone number we called and left a message on prior to the storm was also the daughter's, not her parents who hired us. It was a simple conversation and a very simple issue to fix the contact information. For someone to call us and behave in the manner in which they did and then come on here and leave a negative review is so incredibly dissapointing, retaliatory and simply not accurate. I try not to pass judgement because I never know what people are going through in their lives, but I hope they find peace."
Ryan C.
Dec 2018
I've been using these guys for a year. This is a highly experienced landscaper. They take really good care and do the job right. Hard working crew. Very punctual.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!"
Anurag H.
Jun 2018
180$ for one lawn mowing hahahahahah !!!!!!!!!!!!!!!! just because we did it biweekly instead of weekly and now we are on weekly schdule for which we pay 50$ requested politely to pay 100$ instead of 180 but the answer was no Also it took 15 min for 2 people to mow our lawn, luckily i was home for last mowing so they are great on telling stories they said it took 3 people 3 hours hahhahahahahahahahaha!!!!!!!!!!!! so its 180 $$$ please stay way from them, do it yourself if you have to rather than hiring them what a rip off !!!!!!!!!
Response from JR's Landscape & Custom Stonework
"Customer requested mowing service. We provided them a weekly mowing rate of $50. They had requested bi-weekly mowing. In our contract we are explicit with our terms that we do not recommend bi-weekly mowing during the early spring months. Our bi-weekly customers sign a contract acknowledging that in cases where the grass is very long and requires a double or triple cut they would be subject to labor rates of $59 per man hour and $15 per yard for disposal. We track our vehicles and employees. Our 3 man crew was on site for one hour which equals 3 man hours, not 3 men for 3 hours. If that was the case the fee would have been much more. The customer claims she was home and it took 2 men 15 minutes. (That is 100% absolutely false). ****Here are the facts.... The customers lot is 21,336 square feet. That is a very large property.***** The customer is trying to make the claim that two men can mow, weedwack, and blow down a property that size in 15 minutes! What!?!?! Secondly, it was in the middle of May. A very wet, and cool May. The lawn also had not been cut in 14 days. Think about that..... 2 men 15 minutes? Or 3 men 1 hour? Which seems more accurate? In order for us to pay three men for one hour, cover overhead costs, as well as disposal fees our employees would have to be paid $8 an hour for us to charge $50. Do the math, you can see how absolutely absurd this customers expectations were and how ridiculous her claims are. It is unfortunate people like this can try to tarnish someone's reputation because they are angry. Read our reviews, check out our ratings, and god bless the next company they hire."
Ruheena R.
Oct 2017
......
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Xiaohu M.
Aug 2017
They charged one more time.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review. I am not sure I understand your comment regarding the charge."
Kenneth G.
Aug 2017
Great came and did job in no time
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
James M.
Aug 2017
It went smoothly, they completed the job in a week and it was beyond our expectations
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review and your business. This was such a fun project to work on. It was a great to see it all develop. Thank you for the opportunity!"
Leslie D.
Jul 2017
Got it done when he said he would
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Laura O.
Jul 2017
Went very well. Contacted me immediate to schedule and came out a few days later. Very happy and will use them again.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Kathleen H.
Jul 2017
Completely satisfied with all services.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Sally C.
Jun 2017
job well done
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Erin F.
Jun 2017
It went very well
Response from JR's Landscape & Custom Stonework
"Thank you for your review!"
Olga K.
Jun 2017
This company was very responsive, answered multiple emails and educated us as homeowners who were brand new to lawn care and maintenance with patience and expertise. Manager advised that they are not a volume based company. Meaning they don't pay their guys by how much they can get done in a day and try to get things done fast. They take the time on each individual lawn for all of our customers. We enjoyed working with a gentlemen but did not hire for a job. We went with someone who offered a lower price foe services needed at a time. Bit they were among the last two candidates for the job. I would reccomend them with nodoubt.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Cindy G.
Jun 2017
It went well.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Sherry A.
Apr 2017
I signed up for the deal listed on Angie's list after reading the reviews. I had never heard of JR's before. 10 days later a crew came and my yard has never looked better. They were professional and polite and all of the men worked very hard and got the job done within one day. I was extremely pleased and will be calling them again.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!!"
Katie N.
Mar 2017
We have used the company three times so far this season. They did a great job. They were in contact with us each time to cordinate the time of the plowing to suit our needs. I would recommend them to anyone for snow removal.
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Ron C.
Jan 2017
unknown
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review!"
Tanya O.
Jan 2017
Ive been using JRs for about three years now and they have been fantastic. Whether I'm using them for plowing, landscaping or to have my gutters cleaned, they are extremely punctual, knowledgeable, have good pricing and are always helpful and willing to answer my questions or take extra time to explain something. If you're looking for landscaping or plowing definitely give these guys consideration!
Response from JR's Landscape & Custom Stonework
"thank you for your review!!"
Rebecca S.
Nov 2016
JR's Landscaping provided a clearly explained E-Mailed quote, and Matt was understanding and patient about answering my questions. Although I wound up not booking the job, the customer service provided was very good and I recommend giving them a call!
Response from JR's Landscape & Custom Stonework
"Thank you very much for your review."
Licensing
State Contractor License Requirements
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FAQ
JR's Landscape & Custom Stonework is currently rated 4.7 overall out of 5.
JR's Landscape & Custom Stonework accepts the following forms of payment: CreditCard
Yes, JR's Landscape & Custom Stonework offers free project estimates.
No, JR's Landscape & Custom Stonework does not offer eco-friendly accreditations.
No, JR's Landscape & Custom Stonework does not offer a senior discount.
No, JR's Landscape & Custom Stonework does not offer emergency services.
No, JR's Landscape & Custom Stonework does not offer warranties.