Approved Pro
Marco Polo Home Builder
Woodworking, General Remodeling, Kitchen and Bath Remodeling,
About us
Marco Polo Home Builder has been building homes & doing renovations all over Massachusetts with a great combination of skills-building knowledge, craftsmanship, and professional project management. Over the years, we understood that construction is about wood, bricks, and family. We take our job thoughtfully because we know that a home is the most sanctified place for a person. We value our clients' needs and work with our crew and subcontractors to prioritize them. We aim to make your dream project a reality and hope to be on this journey with you.
Business highlights
Women owned and operated
6 years of experience
Services we offer
Building New Construction Homes, Historic Restoration, Additions, Garage, Master Bedroom & Bathroom, Basement/Kitchen & Bath Remodeling, General Remodeling, All Phases of Carpentry, Exterior & Interior Painting, Plastering. Decks and Porches, Roofing, Masonry in Geral, Wood and PVC Gutter
Services we don't offer
.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Check
Our recent projects
- 56
Assorted photos uploaded by Marco Polo Home Builder
- 10
2020Lexington kitchen
Reviews
4.934 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 34 reviews
Laura D.
Jun 2025
Homebuilders
We recently completed a gut reno and second story addition. After engaging 10 different contractors, MP was the most communicative, interested, flexible and competitively priced. MP has a large in-house team of experts that work efficiently and adapt to the home owner’s needs and preferences. The employees worked 6 days a week and took great pride in their work. They were personally invested in our project and wanted to make it the home of our dreams. The team includes an amazing designer, Nataly, who helped with selecting finishes. The onsite foreman, Adriano, demonstrated expertise and kindness. Seichelle and Marco did an excellent job with operations, ordering materials and problem-solving. We have been back in our home for 10 months. Anytime I have an issue, Seichelle and the team have addressed it. They have gone above and beyond what is expected. We could not be more pleased with our project. We strongly recommend MP for your next project!
Response from Marco Polo Home Builder
"It was a great pleasure to work with you and build a new house for your family. We appreciate the opportunity and are happy to know you enjoyed it."
Jianying Y.
May 2025
Homebuilders
I want to sincerely thank and highly recommend Marco Polo home Builder! While I was selling my house, the buyer’s inspector believed the attic needed repairs. One company quoted me a staggering $15,000. Thankfully, I had a general contractor from MP home Builder come take a look. He spent a lot of time carefully inspecting the attic and determined that it actually met all the requirements — there was only a small issue that needed to be fixed. They only charged $600! From $15,000 to $600 — that’s not just a price difference, it’s a clear example of honesty, integrity, and professionalism. MP home Builder doesn't lie or exaggerate just to make money. They are genuine, responsible, and truly care about doing the right thing. In today's world, a company like this is incredibly rare. What’s more, MP home Builder also does HVAC, furnace, electrical, and other types of work, and their prices are much more reasonable than other companies I’ve dealt with. If you're looking for a company that is honest, detail-oriented, fair in pricing, and trustworthy, this company is absolutely the one to hire!
Response from Marco Polo Home Builder
"Thank you so much for your kind words! We truly appreciate your trust in us and are so glad to hear you had a great experience. Looking forward to working with you again!"
Katie F.
Jun 2021
General Remodeling
In addition to the kitchen, they also remodeled our bathroom. Marco was sensitive to the fact that we only had one bathroom and made sure we were out the facilities for the minimum time possible. Our bathroom remodel was completed with lightning speed which we really appreciated! The kitchen remodel was also speedy. They worked with our requirements for smaller than usual appliances, finding, and even building, cabinets to fit our small kitchen space. Everyone who worked on our projects were very professional, wearing masks and keeping windows open even in the winter months. We're very happy with our new kitchen and bathroom!
Marc P.
Feb 2019
Woodworking, General Remodeling + 14 more
The entire job from start to finish took three months... not bad for a hundred year old house. Plumbing and electric work was very reliable. They also have a very talented woodworker who was able to reuse much of the original wood to repair a window sill, trim, and baseboard. Whenever we had any concerns they were addressed promptly and to our satisfaction. They also had a beautiful selection of cabinets and granite counter tops to choose from. We would absolutely use them again. Very happy with the outcome.
Carol M.
Oct 2018
Woodworking, General Remodeling + 15 more
I hired Marco Polo Construction to update and renovate my condo in the Back Bay. This included a full kitchen remodel, bathroom update, refinishing floors, and painting the entire condo. I have nothing but positive things to say about the contractors - they were friendly, professional, kept the place clean, and very responsive to my requests. The workmanship was exceptional. The only downside was that the project took far longer than originally quoted.
Ben S.
Aug 2018
Kitchen and Bath Remodeling, Interior Painting + 13 more
We called & left a voice mail message. We never heard back from them.
Response from Marco Polo Home Builder
"Hello [Member Name Removed], I apologize if you never got my message, but I did call you back on August 8th, as shown on my phone. Please let us know if there is any way we can be of assistance to you. Best, The Marco Polo Team"
Peter C.
Aug 2018
General Remodeling
Very professional. I just didn't go with them because they were expensive. Very pleasant.
Response from Marco Polo Home Builder
"Hi [Member Name Removed], Thank you for reaching out. We hope to be able to work with you in the near future. Best, The Marco Polo Team"
Alicia L.
Dec 2017
Woodworking, Interior Painting + 8 more
It went extraordinarily well. Marco Polo's crew was very professional and technically skilled. They began work as soon as we signed the contract and completed the job within the timeframe we were quoted. The finished product looks amazing. They may not be the most inexpensive contractor you will find, but we got what we paid for: quality work, exceptional service, and an on-time completion. We would hire them again and would highly recommend them to anyone who asked.
Response from Marco Polo Home Builder
"Hi [Member Name Removed], Thank you for giving us the opportunity to work with you. We hope to get the chance to work with you in the future. Best, The Marco Polo Team"
Amanda M.
Oct 2017
Woodworking, Deck and Porch Service
The quality of the work is excellent and the new deck is very sturdy. Marco and his team were professional, punctual, and really a pleasure to work with all around. I am so happy with the new deck! I would absolutely work with Marco and his team again. It was really great to work with someone so trustworthy and very skilled.
Response from Marco Polo Home Builder
"Hi [Member Name Removed], Thank you for giving us the opportunity to work with you. We hope to get the chance to work with you in the future. Best, The Marco Polo Team"
Mark R.
Oct 2017
Woodworking, General Remodeling + 14 more
Sensational. I honestly cannot recommend them highly enough. Firstly, their cost-estimation was spot-on (you may know that a common game among contractors is to ‘low ball’ you to win the work and then gouge you later in with all sorts of adders. None of that silliness from Marco and team.) Secondly, the work was very well-done and completed on time. Additionally, their interior design work was also top notch, stylish, and timeless (I didn’t want interior design that I’d have to redo in 5-7 years). Lastly, when something just isn’t quite right, they will redo to meet your expectations. If you have any questions regarding my experience with MPC, I’m at [email protected] Mark
Response from Marco Polo Home Builder
"Hi [Member Name Removed], We are so happy we got to work with you and participate in the joy of making your home what you planned it to be. We hope to get the chance to work with you in the future. Best, The Marco Polo Team"
Catia D.
Sep 2017
Woodworking, Kitchen and Bath Remodeling + 7 more
As I previously wrote I contracted for Marco Polo to do some what I believe was pretty basic work; to paint the exterior of my cedar siding two story home and to do update my 30x20 foot deck. Marco Polo was hired because of the personal recommendation I received about the quality of their work and statement that their pricing was fair. In fact they were very competitive to the other estimates consider for the job. However the true value of their work was revealed after being on site and the prep work was being started two major issues were brought to my attention; the first was my cedar siding had rotted out and I was able to put a pencil into my exterior wall with no effort. The problem was that the original builder of the home failed to put a weather barrier on the underlayment plywood; over time water and snow eventually rotted the plywood away. Marco Polo immediately began to cost engineering solution for me to effectively repair the damage and to make the home better than when I purchased it. The second issue were their true value came to bare was during the repair of my deck; in addition to my desire to make my deck look better I seemed to think that it was settling on the far corner and need “a few boards” to raise it to its previous level . Unknowing to me, my deck was sinking in the soil and given just a few more months my entire deck would have collapsed. Marco Polo was able to immediately provide me with a solution to permanently level my deck once again; they “jacked” the sinking support pillar and with cinder blocks and support beams and poured a solid concrete footer to serve as a “foundation for the support beam; this was ingenious and saved me thousands of dollars in repairs and saved my grill getting destroyed from collapsing with the deck. The remainder of the job had no other issues was completed on time and no other change order’s other than the two (2) requirements I had to address and were unknown to myself or Marco Polo. I personally would have them do any job on my home or that of anyone I know including my mom’s home. They are truly a wonderful company to work with, honest and understand their work .
Response from Marco Polo Home Builder
"We appreciate you reaching out and hope to work with you in the future! Best regards, The Marco Polo Team"
Melissa O.
Sep 2017
General Remodeling, Kitchen and Bath Remodeling
Overall we were really happy with Marco Polo and we highly recommend them. We got several quotes for this job and found their quote to be very fair. They also worked with us to make sure we could get the best possible finished product given our price range. They kept on budget - they completed the entire job without ever asking for more money. The folks doing the work were very friendly and respectful. Nataly, our project manager, was extremely responsive and understanding of our needs. In terms of issues, we almost never saw Marco during the project and wish he had been more present/involved. The few times he did come by, he added a ton of value, pointing out issues and giving recommendations. Also, they ran significantly over schedule... Had an issue with some of the grout cracking, but they were responsive and came back to fix it at no charge. Overall, we were very happy with the product. And most of all, we really trusted Marco. He was was very upfront and we never felt like he was cutting corners or taking advantage of us in any way.
Response from Marco Polo Home Builder
"Hi [Member Name Removed], We are so happy we got to work with you! Best, Marco Polo Team"
Elizabeth C.
Aug 2017
General Remodeling, Kitchen and Bath Remodeling
excellent. Recommend without hesitation.
Response from Marco Polo Home Builder
"Thanks, [Member Name Removed]. We look forward to working with you in the future! Best, The Marco Polo Team"
Ellen E.
Jul 2017
Woodworking, General Remodeling + 12 more
Wonderfully. Very pleased with the results.
Response from Marco Polo Home Builder
"We appreciate you reaching out and hope to work with you in the future. Best regards, The Marco Polo Team"
Kathryn D.
Jan 2017
Woodworking
I didn't get a chance to see their work but from the little interaction I did have I felt taken for a ride and I would not work with them again.
Tess N.
Dec 2016
Woodworking, General Remodeling + 14 more
Construction started on time. The employees were respectful and cleaned up at the end of each day. They made any minor changes requested on-the-spot. Their work was beautiful and professionally done with no short cuts taken. The majority of the work was completed on time. The inspection process took longer than expected but this was due to the inspector providing incomplete instruction on what changes were needed. We recommend Marco Polo based on the quality of the work at a competitive price.
Patrycja M.
Dec 2016
Woodworking, Interior Painting + 18 more
This project was very challenging: tight lot, very complex steel structure, vicious neighbors and city inspectors. Marco gave us a very good estimate, and we decided to hire him. Soon after we poured foundation, we had to halt the construction (it was an unrelated issue) for over a year. Marco was very patient and waited until we settled that issue and could resume the work. He was faithfully maintaining the lot in the meantime. After we could resume the work, Marco put an absolutely amazing foreman Junior (Jarbas) who has extraordinary skills!! The team was amazing, very high quality. Junior asked us when an important decision was to be made, such as choice of granite or sinks etc. After the project was finished, we are still amazed at how much thought Junior and Marco have put into this house! A very complex commercial-grade fire alarm, an intercom system, sound-proofing... Even after half a year, we see no single place where things could have been done better. He used very good materials, not a cheap stuff. The crew was top-notch: most folks stayed from start to finish, very high-quality workmanship. We cannot be happier about the GC choice we made. Thank you very much, Marco and Junior! We would hire them again in a heartbeat.
Ken M.
Oct 2016
Deck and Porch Service
not very well at all almost all measurements are wrong cement used are all different grades ( colors ) deck is NOT level extremely poor workmanship
Ellen M.
Jun 2016
Woodworking, General Remodeling + 22 more
Marco Polo and all of his sub contractors were polite, hard working and easy to work with. I will hire Marco anytime I need some work done- small or large job.
Tom N.
May 2016
Woodworking, General Remodeling + 1 more
unknown
Response from Marco Polo Home Builder
"We appreciate you reaching out and hope to service you in the future. Best regards, Marco Polo Construction"
George C.
Apr 2016
Woodworking, Plumbing + 4 more
Marco came out to look at the job. He was very polite, knowledgeable, and thorough in his review. Unfortunately, that is were it ended.
It went downhill once I received the quote. There were various things that needed to be done throughout my water and ice dam damaged house. They provided a total amount only - no itemization. When I asked to have it somewhat itemized I was told by his office staff that they "don't work that way". Since insurance would be covering some of the work, I asked if they could at least break out that work (structural), so that I could send to insurance - I need to know how much to tell them it is going to cost. They refused and said that they only quote the whole job. So then I said okay, only quote me structural work, forget about everything else for now, because the most critical thing that needs to get done is that, and I need to be able to tell my insurance company how much it will cost. Again they refused. Excuse after excuse why then can't provide me with what I am looking for. It does not make sense why they could not simply say, the Structural work is $XX of the total $85k job. That's it - it is pretty simple! That's all I was asking for, so that I could simply let my insurance company know the amount they are responsible for reimbursing me.
A company that refuses to itemize all, or even just a portion (in my case structural work) is SUSPICIOUS to me. Huge RED FLAG! I mean, everywhere people go, things are itemized, everything small dollar things. At the grocery store, at the restaurant, at the spa, I mean EVERYWHERE, things are itemized. Here I am going to be spending $85k+, and they can't itemize it, even at a hig-level? Ok, fine. I can live with that I guess, even though I don't agree. But then when I ask to just have one thing itemized (for the SOLE purpose of being reimbursed by my insurance company), the structural work, they still refuse?!?!? What kind of business does that? WHAT ARE THEY HIDING?
It went downhill once I received the quote. There were various things that needed to be done throughout my water and ice dam damaged house. They provided a total amount only - no itemization. When I asked to have it somewhat itemized I was told by his office staff that they "don't work that way". Since insurance would be covering some of the work, I asked if they could at least break out that work (structural), so that I could send to insurance - I need to know how much to tell them it is going to cost. They refused and said that they only quote the whole job. So then I said okay, only quote me structural work, forget about everything else for now, because the most critical thing that needs to get done is that, and I need to be able to tell my insurance company how much it will cost. Again they refused. Excuse after excuse why then can't provide me with what I am looking for. It does not make sense why they could not simply say, the Structural work is $XX of the total $85k job. That's it - it is pretty simple! That's all I was asking for, so that I could simply let my insurance company know the amount they are responsible for reimbursing me.
A company that refuses to itemize all, or even just a portion (in my case structural work) is SUSPICIOUS to me. Huge RED FLAG! I mean, everywhere people go, things are itemized, everything small dollar things. At the grocery store, at the restaurant, at the spa, I mean EVERYWHERE, things are itemized. Here I am going to be spending $85k+, and they can't itemize it, even at a hig-level? Ok, fine. I can live with that I guess, even though I don't agree. But then when I ask to just have one thing itemized (for the SOLE purpose of being reimbursed by my insurance company), the structural work, they still refuse?!?!? What kind of business does that? WHAT ARE THEY HIDING?
Response from Marco Polo Home Builder
"We are a RELIABLE, HONEST, LICENSED AND INSURED company. We have over 15 YEARS of EXPERIENCE and never FAILED AN INSPECTION OR WAS FIRED FROM A JOB to begin with. It's coincidentally "funny" how customer mentions SUSPICIOUS AND RED FLAG because that's EXACTLY how we FELT during the estimate visit and here's the reason WHY: during the visit time at the property, the customer said she had FIRED the previous Contractor and didn't say why (he could've left, just saying) AND BY THAT MOMENT NO OTHER CONTRACTOR WANTED TO BID ON THE WORK (talk about an RED FLAG). We found during the estimate that the previous contractor STRUCTURAL WORK was INCORRECT and all the other work remaining was UNCOMPLETED. We felt that this "cut corners" work a bit SUSPICIOUS and raised an RED FLAG. Our impression was that the customer didn't want to proceed with the work the RIGHT WAY because of the cost of it. WE DO NOT CUT CORNERS. We provided an estimate TO DO THE JOB RIGHT. The customer was informed that that's the way we work and even though, tried several times, to push us to provide something that we've explained we couldn't. We should return the question: WHAT ARE YOU HIDING? We are always upfront with our customers as we were with you and told that we were not able to do what you insisted. Overall D for Professionalism, REALLY? The estimate was scheduled and provided in a fashion timely matter, we didn't perform any work, so we deserve a D because your WISH was not satisfied? Hey, good luck with your project I may say!"
Terese H.
Mar 2016
Woodworking
unknown
Response from Marco Polo Home Builder
"We appreciate your business and hope to continue servicing you in the future. Best regards, Michele Camillo"
Maria S.
Feb 2016
Woodworking, Windows
I didn't end up using Marco Polo Construction only because I was able to secure a special loan for wheelchair accessibility work that required me to use another contractor who was registered with the Office of Disabilities but otherwise I would have definitely used Marco. He was very professional and responsive and actually came to our apartment (not the new home we are having renovated to accommodate my son's wheelchair) in the evening to give me the detailed estimate and to bring samples of material options. He provided photos of possible windows that might work well as well as different samples of siding that I might consider. When he came to do the estimate, he took very detailed notes and measurements. His receptionist/office assistant was very helpful and pleasant. I would definitely use him in the future. I particularly appreciated his responsiveness and his professionalism.
Response from Marco Polo Home Builder
"Dear [Member Name Removed], We truly appreciate your time and we are grateful for the trust you have placed in us. Please do not hesitate to call us for any future work, and we hope to have the pleasure of doing business with you one day. We will jump at every chance to make your experience with us enjoyable. Best, Nataly"
ROBERT M.
Feb 2016
Woodworking, General Remodeling + 5 more
Marco is great - he is exceptionally easy to work with, and there are none of the conflicts that we have had with other contractors in the past. The work of his crew was very high quality, and he was able to meet several tricky design ideas that we created. His crew chief was also good to work with and is highly recommended. Marco's prices are fair, and he stuck to the initial quote except where we added special requests during construction. I have recommended him to several friends and am confident in doing so for others. The only criticism is that some of the specifics were not fully conveyed between Marco and his crew, which sometimes caused rework. if things had been clarified before work began on each step, we could have weighed in with our choices and avoided the miscommunication.? When this happened, Marco and crew took responsibility for the updates.
Response from Marco Polo Home Builder
"We appreciate your business and hope to continue servicing you in the future. Best regards, Marco Polo Construction"
Nataly L.
Feb 2016
Woodworking, General Remodeling + 5 more
Everything they did was first class with professionalism and care to details. I was really impressed with the professionalism shown by Marco executing this project.? We started and finished on schedule.? If Marco said that an electrician, or framer, or painter, or plumber was going to show up at 8am the next morning, the person would be there before time. The quality of the work was excellent; the scope of work was defined really well.? They are consummate professionals, highly responsive, willing to make recommendations, and totally transparent. I'm not sure there's much more to say than that. Easily my strongest recommendation of any home service provider I have encountered. I?m contacting Marco for future projects with no doubt.
Response from Marco Polo Home Builder
"We appreciate your business and hope to continue servicing you in the future. Best regards, Marco Polo Construction"
Licensing
Bonded
Insured
Licensed*
Trade License Number
201933
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
05/06/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Marco Polo Home Builder is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Marco Polo Home Builder accepts the following forms of payment: Check
Yes, Marco Polo Home Builder offers free project estimates.
Yes, Marco Polo Home Builder offers eco-friendly accreditations.
Yes, Marco Polo Home Builder offers a 5% senior discount.
No, Marco Polo Home Builder does not offer emergency services.
Yes, Marco Polo Home Builder offers warranties.
Marco Polo Home Builder offers the following services: Building New Construction Homes, Historic Restoration, Additions, Garage, Master Bedroom & Bathroom, Basement/Kitchen & Bath Remodeling, General Remodeling, All Phases of Carpentry, Exterior & Interior Painting, Plastering. Decks and Porches, Roofing, Masonry in Geral, Wood and PVC Gutter
.