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Wind River Environmental
Excavation - Major Grading or Resloping, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,
About us
Wind River Environmental and its affiliated companies service, repair and install a broad array of non-hazardous liquid waste systems including cesspools, septic tanks, grease tanks and industrial waste systems throughout the northeast. We service both residential and commercial systems, providing an unrivaled level of expertise to ensure your systems are maintained well and operate properly. From plumbing and drain cleaning inside your building, to servicing your exterior tanks and caring for your leachfield, Wind River Environmental is the right choice for you. At Wind River Environmental, we are extremely proud of our highly skilled team of professionals. All of our 200+ associates are graduates of Wind River University and we have the most state certified systems inspectors in the industry. Wind River Environmental provides around the clock coverage and boasts the largest fleet in the industry. When you have a problem we are where you need us to be.
Business highlights
26 years of experience
Reviews
4.315 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 7% | ||
| 0% | ||
| 13% |
Showing 1-15 of 15 reviews
Jason F.
Jul 2023
Very fittingly - Wind River's customer service absolutely STINKS. We used this company for nearly 15 years to service our septic and they consistently did a good job. However, they broke one of the covers to our septic system during their most recent cleaning and, despite repeated calls/requests that they fix the issue, they still have not done so three months later. We now have to find another provider.
Catherine L.
Oct 2017
Can't say enough good. They had to come to our home on two different occasions and worked miracles on our septic and blocked main line. They were professional and very courteous. Left everything clean and moved all the stuff back to where it was.
Christine B.
Jul 2017
I emailed Wind River to find out information about pricing and times available (as we wanted it done quickly). One of their customer service reps responded right away to my email and gave me prices and times. I called to schedule and the customer service rep on the phone was very friendly and efficient. They gave me a date two days out and told me I'd get a text message with an updated ETA on the technicians arrival. All was as promised and the tech, Andy, arrived when he said he would. He was very knowledgeable and friendly. The next day I received a service report with Andy's notes regarding the service performed as well as recommendations and before and after pictures ( sounds gross, but it was nice to see the work performed, especially since most people are not home when their septic is pumped.) I was very pleased with my whole experience with Wind River and will definitely use them again!
Karl M.
Oct 2015
Happy with the service. Simple execution now that they know and have mapped the location of the system.
Philip K.
Oct 2015
.
Lesley H.
Jun 2015
unknown
Michael S.
May 2015
unknown
Lance R.
Jun 2014
bigBAD. Outrageous pricing just for cleaning.
Inspector might be right BUT NOT AT THAT PRICE and he wanted to dig up a section for $5,000 just to look.
( I Think) Saw older couple and decided to make a big pay off by scarring them !!!
Inspector might be right BUT NOT AT THAT PRICE and he wanted to dig up a section for $5,000 just to look.
( I Think) Saw older couple and decided to make a big pay off by scarring them !!!
Daniel H.
Sep 2013
I uncovered septic tank to avoid extra charge.
Technician was professional in providing all services. Service took about 1 hour.
Incomplete septic operation was shown and explained. Solution was additional enzyme products, obviously necessary.
Recommended structural changes to septic system; will be scheduled next year.
Cost was 2X initial estimate due to additional enzyme products. Gave coupon to offset added vehicle fuel charge.
Technician was professional in providing all services. Service took about 1 hour.
Incomplete septic operation was shown and explained. Solution was additional enzyme products, obviously necessary.
Recommended structural changes to septic system; will be scheduled next year.
Cost was 2X initial estimate due to additional enzyme products. Gave coupon to offset added vehicle fuel charge.
Martha S.
Sep 2013
We have used Windriver ever since they bought out Doufors, the company that used to take care of pumping our cesspool.
Our cesspool (grandfathered into the sale of the property when we bought our house 20 years ago) has never been a problem and has always worked well. However, we have it pumped yearly and Windriver takes care of this. When we call for our annual appointment , the staff is efficient, they schedule the appointment in a timely way. When the day of the appointment arrives, they are always are on time, always are polite and always provide a write up of what they have done, the cost and whether there were problems. They have made positive suggestions to keep the cesspool working well and we have been happy with the work they do.
We have not had problems so I can't address how they would solve them - but for our needs they have been great.
Our cesspool (grandfathered into the sale of the property when we bought our house 20 years ago) has never been a problem and has always worked well. However, we have it pumped yearly and Windriver takes care of this. When we call for our annual appointment , the staff is efficient, they schedule the appointment in a timely way. When the day of the appointment arrives, they are always are on time, always are polite and always provide a write up of what they have done, the cost and whether there were problems. They have made positive suggestions to keep the cesspool working well and we have been happy with the work they do.
We have not had problems so I can't address how they would solve them - but for our needs they have been great.
Pete L.
May 2012
The tech showed up and came to the door, introduced himself, asked a few questions, and then performed the work. At the end, he came to the door, provided me an explanation of what he found, suggested some additive to help maintainthe system, applied it and cleaned up leaving the yard looking as if nothing had happened.
FRANCIS L.
May 2012
It went well because they were very efficient and cleaned up after themselves. This was the first time I have used them and was impressed with their professionalism.
Damon T.
Sep 2011
Had been using another company that we were quite pleased with. Found that Windriver had bought out the other guys, so we decided to give them a shot. Service was fair but price was over blown. Got the hard sell to purchase liquid septic additive only to find price was very high. In hindsight, would probably have gone with someone else.
Wes B.
May 2011
Showed up on schedule, they were very pleasant and had a positive attitude. Took care with the brick work surrounding tank access.
Jean K.
Feb 2011
I spent $250 on that work. I also used their plumber to do some work. Other companies had quoted $900, but they did it for $230. So in all I spent $480 for the work that has been done so far. The work was excellent. They are really nice. They knew what they were talking about and educated me on what they were doing and how my system worked and how it worked. They explained that it was a buildup of toothpaste, conditioner and other stuff. They did not treat me like I was stupid. They are fair and their prices are reasonable. They take the time like nothing was a problem and that they did not rush to another job. They made sure I was a 100% satisfied before they moved on. They were really pleasant when I called them. I have recommended them to other people.
Licensing
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FAQ
Wind River Environmental is currently rated 4.3 overall out of 5.
No, Wind River Environmental does not offer free project estimates.
No, Wind River Environmental does not offer eco-friendly accreditations.
No, Wind River Environmental does not offer a senior discount.
No, Wind River Environmental does not offer emergency services.
No, Wind River Environmental does not offer warranties.