Kitchen Associates Inc

services was excellent

Just OK. Cabinet quality/installation was good, but overall project management was weak. They were contractually responsible for building permits, providing an electrician, plumber, and floor person, and scheduling all installers and trades in and out until project completion. Contract specified substantial completion in 6-7 weeks. We had a "working kitchen" in about 8 weeks, but it took 11 weeks to clear punch list, pick up trash, and schedule required building inspections. There were no changes to the design, configuration, or appliances after the contract was signed to contribute to these delays. Details.....there appeared to be no regular supervision of installers and trades. We ended up with a soffit we didn't want (and was not in the contract) because the plumber didn't move a copper heating pipe, which could have been easily moved. They forgot to order the kitchen window in advance, so the cabinets were installed before the window. When the window was installed, it wasn't exactly centered between the cabinets. A half inch error in a 3 inch piece of window trim is obvious (even with impressive cosmetic carpentry). They made no provisions to move a central vac pipe which was exposed after their demo work, and was in the way for the floor installation (I took care of this separately so not to delay the project). Forgot they had to supply and install doors to separate laundry area, which they came back for. Peninsula was supposed to have recessed toe kick all around, but was installed only on one side (I didn't notice this until late in the project - they offered to fix it, but it would have involved carpentry, flooring, and electrical, and we couldn't accept additional schedule stretch). The plumber had to return twice to fix defective work, electrician had to return once. Again, overall just OK. I was looking for solid project management and execution to justify the premium KA price, but was disappointed in this aspect of their performance.

We worked with Jay teh Owner/President and he was extremely professional, courteous and knowledgeable. The cabinet installers were professional and pleasant.

The cabinets are beautiful, functional, and more than meet our expectations.
We also used Kitchen Associates for bathroom vanities in 2006 and the experience was excellent then too.

From planning to install, Kitchen Assoc. was great.  They gave ideas, were open to ideas, always on time, finished on schedule, very responsive and professional and didn't hit us with any "extras" like contractors usually  love to do.   It was the best experience we have had with a contractor in our home since we built the home (including the building of the home!), 5 years ago.  They were great.  Would highly recommend then to anyone.

went well overall, but several aspect like hinges and handles were not installed as originally ordered and make shift fixes had to be implemented.  Looks okay, but lack of attention to detail in original planning and ordering

they missed a few things that were part of the specs, but they quickly rectified the problem

Start to finish A+. We had Kitchen Associates hire the installer. Their installer is fast, clean and professional. Most importantly the installer was very familiar with proper installation of the cabinets and the trim. Unless your kitchen is perfectly flat and perfectly square the craftmanship needed for neat installation of the trim is critical. Keep in mind that semi-custom cabinets take 6-8 weeks for delivery.

It's been many years since we moved about 10 years ago, they were very good, they're a local company and they were basically where I bought my kitchen pieces. I had somebody else to install it but they were the ones I ordered the cabinets and they were excellent. The cost was hard to say because it's part of a complete renovation and so we redid the whole kitchen and added an addition. The cabinets may have been on 20,000, we did the semi-custom and they still work in great. They're not real cheap but I wanted something that was going to be really nice quality so I don't know if I looked around what their prices but for what I wanted I got "B+". It's hard to say, they were expensive. The quality of the cabinets would probably let go of the price so more than they were overpriced and I didn't use them to work because I have somebody else who's doing the complete renovation and they just came in and leave the stuff.

Kitchen Associates (KA) provided our cabinets for a kitchen remodel, and they subcontracted the counter tops and sink. However, the cabinets themselves were primarily installed by a different construction contractor we hired separately who also recommended KA to us. Because of damage to the carousel doors that occurred when the cabinets were delivered, KA also provided the labor to replace these doors after the cabinets were initially installed. | |The cabinets, themselves, are from the Brookhaven line made by Wood Mode, and are of hardwood in the Edgemont recessed facing, finished in natural maple. The Brookhaven line is a factory finished line of excellent quality, including multi-adjustable and self-closing hinges and glides on all doors and drawers. The counter tops are of Silestone quartz (engineered stone) provided and installed by National Stone Corp. | |The sales experience was a little challenging in that it took us a while to make some of our initial priorities properly known to the salesman and designer (the same person). For example, although we made clear that we wanted a higher quality line, we somehow forgot to mention up front that we wanted hardwood cabinets, and it was only at the point where we began making our cabinet order that we asked and realized that the salesman had shown, and was ordering us, cabinet units built from particle board. Even then, the salesman wanted to continue selling us particle board for some reason (perhaps a higher profit margin?), extolling its features and longevity, while admitting that he had sold hardwood to clients who insisted on it. It took us another couple of days to realize what a mistake the particle board was (recalling our experience with it in the bathroom) and we then insisted on changing the order to hardwood. We had a similar experience with the selection of handles, where we initially wanted appropriately-sized bar handles of a common style, and the salesman recommended a different style that he thought would work better for us, which we agreed to order. | |As it happened, our remodeling contractor took a few months to start the project. When the cabinets were finally delivered, we saw that we really wanted the original handle style, because we were already happy with it from a prior project and found the ordered handles lacking. Fortunately, the handles were not attached prior to delivery and we decided to ask the salesman if they could be exchanged in their unopened packages with replacements to our specification. He was able to negotiate with the handle maker to exchange them, all be it with a restocking penalty. We couldn't be happier with the result. | |We had similar interactions reviewing and changing the design of the cabinet configuration. However, in the end, we ended up with something that very much meets our needs. In general, we found the salesman/designer very helpful, although somewhat prone to suggesting rather than asking exactly what we were looking for from the beginning. | |It probably would have been helpful had KA provided us a checklist to narrow down the features we wanted from the beginning, and then suggested alternatives to consider. Again, we already had a fair idea of what we wanted, but we kind of forgot some of it as we became overwhelmed by the choices available and other life stresses at the time. Although we love the result we have, we probably would have chosen a different cabinet facing style that was a little bit cleaner, but also a bit more expensive. Ultimately, we should have written down everything we wanted at the beginning and carried it in with us so we did not have to rethink and second guess ourselves so much during the sales process. | |As with so many large projects, be prepared before you go in, no matter who you are buying from. | |Note that the approximate cost above includes an estimate of our final bill (of three) from KA, which has not yet arrived. It also includes only the cost of the cabinets, counter tops (installed), and sink (installed), but does not include the cost of the cabinet installation and other kitchen remodeling work, including plumbing and electrical, provided by our construction contractor, which is a fair amount in addition to the cost estimate from KA. | |

I worked with Robert Sponenberg at Kitchen Associates who was unusually helpful from start to finish. He helped me source an
untypical size section of wood countertop to match an existing counter in my kitchen. I made the assignment a little more difficult by requiring that it be made with no added formaldehyde and a non-toxic finish. Bob seemed to go out of his way to find a supplier that could provide the counter most quickly. (Wood counters seem to have a long order time.) When the material arrived in his shop he had it cut to the dimensions I specified. It was a perfect fit and the wood is beautiful. In addition, Bob arranged for me to meet him at another job that was close to my home so that I did not have to drive an hour each way to his workplace.

We are VERY happy with our new kitchen. I went to Kitchen Associates after visiting 3 other places. The showroom was fantastic. The estimate was fair as the cabinets were better construction quality than elsewhere, but the higher price on cabinets was offset by the great install price. The service was excellent there and you should make an appointment with someone so all your questions can be answered. They were not pushy and showed us different price ranges and options. We found the construction quality to be better than other cabinet places we researched (real wood, all metal slides and clips/hardware, warranties excellent, auto-close doors etc.) and this was true for mid-range cabinets we ordered. We could still get premium glazes and detailed finishes like turned leg corners, beautiful crown moulding and under cabinet trims, bead board and other custom choices. The finish was exactly what we wanted. The design and layout was what we asked for and our designer made smart choices both in interior cabinet choices and also in maximizing the size and space of storage and island etc. Our installer was fantastic. He was very polite, professional and careful with our home and they were very careful not to damage any flooring or rugs or walls. His attention to detail was perfect - every edge and corner was considered (and I am VERY picky about how things line up...) Along the way they connect you with a scheduler who will let you know when things will be done or arriving etc. They came back with final touches at the end (after all electrical and plumbing and counters were done) and it all looked amazing. The only thing that might have been easier for us would have been to use their electrical and plumbing (we hired our own) but it all worked out in the end. We believe this kitchen will last for many many years to come!

Great selection, great customer service and great prices. Was very happy we checked this place out.

Overall - very professional, timely and the quality of the installation was excellent.

I was very happy with them. I thought that the design fellow Jay Sponenberg was wonderful and he is one of the owners. They were very very accommodating. All of the treatments that they sent in were great and extremely accommodating even when I wanted to change my mind in the middle. I think they were wonderful. They work with garrity stone, countertops and also granites with stone. I would recommend them to anyone. I was very pleased with them. They had done kitchen for us twenty five years ago and so that's why I went with them. It was a much less renovation back then but this time it was much greater. They were wonderful and everything about them was great. If I had any issues or problems, I would hear back within hours generally.

They were on time, attentive, had great plans in what we could do with our kitchen. The quality was excellent and customer service was as well.

The quality of their product was very good. They had a good selection and a good overall price. They were very professional with the installation.

Jay (design) and Randy (installation) were first class all the way. This has been a great experience for us. Communication was excellent throughout and their prices were excellent. We went with Greenfield and couldn't be happier with the quality of the design, product, and installation.

Everything went quickly. They arrived on time, worked efficiently, left work relatively clean. Any issues that arose- not their fault- thye repaired quicckly and well. I would use them again .The owner found great solutions for our trouble areas. We were very pleased.

They were very professional. They managed the entire project for us; there was very little that we had to do besides decide on what we wanted installed and what styles we liked. We really appreciated that. We also liked that they had a lot of different products. Overall, I had a very good experience. I would use them again in the future.

Kitchen Associates of Sterling MA did a very professional job from start to finish. Once we agreed on the price, they ordered the cabinets. Once the cabinets were built, it took less than 2 weeks for the installation. All problems were addressed and corrected to our satisfaction. The carpenter/installer was a gentleman and was very clean and polite. There was one problem with the granite countertop that was corrected and the countertop was replaced at no cost. We would certainly hire Kitchen Associates again.

We did not find them on Angie's List. They were very responsive, although a little hard to schedule. The man that came out was just great. They were very friendly and efficient. Their work was solid.

They were excellent. They gave a competitive price.

They have a 10 year warranty on their product. It was a day before thanksgiving and something fell apart. They were here the next day to fix it. They were very responsive and stand by in their work.