Kitchen Associates Inc

services was excellent

Just OK. Cabinet quality/installation was good, but overall project management was weak. They were contractually responsible for building permits, providing an electrician, plumber, and floor person, and scheduling all installers and trades in and out until project completion. Contract specified substantial completion in 6-7 weeks. We had a "working kitchen" in about 8 weeks, but it took 11 weeks to clear punch list, pick up trash, and schedule required building inspections. There were no changes to the design, configuration, or appliances after the contract was signed to contribute to these delays. Details.....there appeared to be no regular supervision of installers and trades. We ended up with a soffit we didn't want (and was not in the contract) because the plumber didn't move a copper heating pipe, which could have been easily moved. They forgot to order the kitchen window in advance, so the cabinets were installed before the window. When the window was installed, it wasn't exactly centered between the cabinets. A half inch error in a 3 inch piece of window trim is obvious (even with impressive cosmetic carpentry). They made no provisions to move a central vac pipe which was exposed after their demo work, and was in the way for the floor installation (I took care of this separately so not to delay the project). Forgot they had to supply and install doors to separate laundry area, which they came back for. Peninsula was supposed to have recessed toe kick all around, but was installed only on one side (I didn't notice this until late in the project - they offered to fix it, but it would have involved carpentry, flooring, and electrical, and we couldn't accept additional schedule stretch). The plumber had to return twice to fix defective work, electrician had to return once. Again, overall just OK. I was looking for solid project management and execution to justify the premium KA price, but was disappointed in this aspect of their performance.

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