FAVREAU SEPTIC SERVICE
About us
We are a family owner company who has been in operation since 1992 . We strive to provide comprehensive, individualized, and complete solutions for each of our customers. The goal of L.R. Favreau Septic Service is to do a professional job at a fair price; this is why most of our customers are referred by their neighbors, friends, families, and colleagues. Our best advertisement has come from word of mouth influences of our satisfied customers. We are very proud of this fact and appreciate our loyal customers. We look forward to being able to create more satisfied new clients that are in need of septic service. We are fully licensed and insured for your protection. We offer a variety of services from septic pumping to installation for an individual homeowner, new development, existing community, or for commercial applications. We are prepared and eager to assist you in anyway possible. Please take a moment to explore our website www.FavreauSeptic.com and learn more about our company and your septic system. Together we can save you money and time by properly installing and maintaining your septic system.
Business highlights
Services we offer
Maintenance Pumping Emergency Pumping (508) 612-4587 Title V Inspection Closed Circuit TV Inspections Sewer/Water Tie Ins Repairs Installations Power Snake & Jetter Service Additional Services Offered: Excavation Services Lawn Installation Drainage Site Work
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 43% | ||
| 0% | ||
| 14% | ||
| 0% |
Favreau was great to work with on the Title V inspection. They were friendly, their prices were competitive, and they took the time to explain how a septic system worked. Unfortunately, my system failed and the leach field has to be replaced. I have been working with an engineer recommended by Favreau. I believed, based on my conversations with the engineer, that Favreau would be handling the septic replacement as well. I was given a 4-6 week time estimate by the engineer. The project has been delayed due to circumstances beyond anyone's control (could not do a perc test and have to perform a sieve analysis). I was very clear from the beginning that my home was already under contract to sell, so time was of the essence. I contacted Favreau last week to schedule an installation based on an ETA for the approved plans. At 5:30 pm, the night before the observed July 3 holiday for the 4th of July, I received an email from Favreau that said I'm sorry, but we don't have the time to replace your septic, here is a suggestion of an installer that may or may not come out to your area.
Due to the untimely notification, almost 6 full weeks into the process, that they will not be able to work on my septic, I am now facing a July 31 contract deadline on my home and have no company to install the septic. At the very least, I should have been notified early enough in the day prior to the holiday weekend (or more preferably early enough during the entire process) so that I could have made some phone calls and not lost days worth of time and potentially the buyer of my house.
"Hello [Member Name Removed], I am glad that you were happy with our service for your Title V Inspection. We provided you with a written proposal for the Title V Inspection in which you signed and accepted. We completed the work in a timely manner. Unfortunately the septic system failed. Our contracted services with you were complete after the report was filed with the town Board of Health and provided to you on June 17, 2015. We advised you on what the steps were to replace a septic system and recommended an Engineer that we have worked with in the past. “I believed, based on my conversations with the engineer, that Favreau would be handling the septic replacement as well.” The engineer is not an employee of our company and/or has no affiliation with our company other than working with their company on past projects. We cannot control the information that he provided you or the accuracy. “I contacted Favreau last week to schedule an installation based on an ETA for the approved plans. At 5:30 pm, the night before the observed July 3 holiday for the 4th of July, I received an email from Favreau that said I'm sorry, but we don't have the time to replace your septic, here is a suggestion of an installer that may or may not come out to your area.” We received your email July 1, 2015 at 3:29PM and responded the next day July 2, 2015 at 5:32PM that we are unable to install systems at this point in time. (Our Septic Installer is out on an extended medical leave due to an illness and his return date has not yet established.) If we were able to install systems currently your timeframe still would not be realistic. You would need to provide us with a set of the engineer’s plans which we would then provide you a written proposal for you to accept. After the PERC test it typically takes 3-5 weeks for a set of Engineer Plan’s to be designed. Therefore we could not comply with the July 31, 2015 date. We are glad you were satisfied with the Title V services and information that we provided you. We apologize for inaccurate information that was provided to you by the Engineering Company. Please contact us at any time to directly discuss this matter. Sincerely, Holly Favreau Shaw L.R. Favreau Septic"
Licensing
State Contractor License Requirements
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