Tom Works Heating & Cooling

This is the second time we have used Tom Works in the last 3 years for installation/repairs and we couldn't be happier with his professionalism and thoroughness. He does not do any unnecessary repairs and is careful about insuring quality work. He is punctual and cares about providing service in a timely manner. We would highly recommend.

Tom was very responsive and reliable about repairing this unit last year and replacing it when it could no longer be repaired this summer. His prices are reasonable and we appreciate his professionalism.

Great work. Super professional and always gives me good advise on my equipment.

Tom checked it all out and there is no longer a problem. He is very dependable and does not try to make unneccessary repairs.

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This provider was sent by American Home Shield Home Warranty. This was his second visit and since he didn't repair the problem the first time, I was abundantly clear that I would only use his service if the repair on the oil gauge was covered by AHS.  H e confirmed that the repair was covered.  A few days later, he called to tell me they wouldn't pay him because the repair was not covered. Today, I received his bill.  I have no choice but to pay because I don't want a mechanic's lien on my house, but this guy is dishonest and I will never allow him in my house again.

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He's really good.  We used him a couple of times.  He's very responsive and credible to his pricing.  We get the value that we expected.

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Tom was great! He was punctual, hard working, and is an excellent
communicator.  He worked hard to get the job done in a timely manner and
always cleaned up after he was done at the end of the day. We had some
issues with one of the systems he installed and he took care of
contacting the manufacturer and fixing the problem until it worked
properly.  Tom is just an overall nice guy and has good customer
service, following up on his work. We would definitely recommend him and hire him for future
work.

Tom was very professional, courteous and fast.  He was great to work with and would definitely use him again.

Tom was just wonderful and very helpful. I did not know at the time but Tom was on vacation when I called. He still returned my call. We made arrangements for him to  come see how much the job would cost. His price was lower than two others. He also told me about a $1900.00 rebate I was eligible for but did not know about. 

We had to have some workers come in to remove the asbestos and old boiler. Tom came back to Spfld. to check and to make sure all was going as it should. He told me it would take about a day and a half to remove the asbestos and old boiler. Which it did. The following Monday Tom came to install the new boiler. He also fixed some other small problems I had.  I didn't even have to ask him to do them. He got the job done fast and efficiently. Cleaned up after himself every time he worked at my house. 

 I had my house up for sale and it was sold just a day or so before the installation was complete. Tom reassured me he would be happy to talk to the new owners to explain whatever they wanted or needed to know about the new boiler. The new owners told me he did give them a run down on the boiler.

Tom did the work in a very timely manner and did a great job.

One other very nice thing he did was, he called me about a month after the installation just to see how I was doing. I am elderly but I never expected him to be so considerate of an old lady.

I recommend him very highly.

He didn't charge an estimate. He was reliable, honest, and I was very happy with him.

Tom arrived on time was efficient professional and answered all of my questions. I have used him since for smaller jobs but thought you should know about a big one. I plan on using him for future jobs installing heat ducts in the basemen and updating central air.

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I had a leak in my ceiling from the HVAC unit. I spoke with him and he said he would get it done, he called me back a week later and said he was finally getting around to the job. He showed up the 1st time without the correct equipment and had to come back the next day. He doesn't have great communication skills, the leak didn't get fixed until two weeks after the first contact.

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I highly recommend him. He was extremely honest and reliable. The biggest heating and cooling company in the area came out to service the furnace and tried to convince me that I needed a new furnace for 6000 Dollars. I thought it was the middle of winter, and they were going to send a salesman, so while we were waiting for a salesman, I called Tom works for a second opinion. He came out and said there was nothing wrong with the furnace, it was the motor. Instead of spending 6000 Dollars, we ended up spending 645 and he completely fixed the problem, and guaranteed the work. If the heater had gone out again, I would have just given him a call. I thought Tom works could have done the same thing, and we wouldn't have known a thing. We have to trust that these people are telling you the truth. We have another heater in an indoor pool, and he is going to be installing a new heater there, and I won't even thing about using someone else. If he can't come, he will probably call you and tell you, so that you are not left hanging. He is supposed to be here today, but he can't make it, so he will be here tomorrow.

Replaced a condensing pump for the HVAC system in the house. Went great, quicker than I expected. Tom is definitely a professional.

Tom was prompt, professional and informative, I am actually hiring him for other jobs.