T-MOBILE

This company uses deceptive business practices and has too many corporate inconsistencies. One is told differing answers depending whether one deals with them in-store vs. on-line vs. by telephone. After seeing Father's Day ads for "free" phones on tv, I went to the store on Boston Rd. in Springfield and was told that I was not eligible unless I signed up for a new contract. The phone was actually not free, but they were issuing cash card rebates for the phones on sale. When I said that I had seen my account on-line that I was eligible for a free upgrade, I was told that they were separate promotions and that the company had actually done away with free phone upgrades. I was told that the new contract requirement and the rebate info were in the fine print of the tv ad. I certainly didn't see either.    Ron, the assistant manager, sold me my new phone and according to him I would save money on a new "value plan". I specifically told him that I did not want any "apps" that cost money. I asked him how to switch my contacts to the new phone. He offered to do it and went to another place in the store. When he returned my contacts were all there as well as several other apps. Days later, I discovered that he had installed a free trial app for Caller ID that would cost $3.99 per line. When I called customer service to have the service removed, I was told that it was only $2.99 and rather than have my family upset with me, I agreed to keep the service at that price. Of course when I got the bill, it was still $3.99 per line.    I knew the plan was changed, but did not realize that all of the lines were affected. The  two add-a-lines now had new contract dates... which means an over $400 early term fee if either of these family members want to drop T-Mobile. The new plan should not charge me a separate $20 for Unlimited minutes on one of my lines when the plan supposedly includes Unlimited minutes. (Double charging)     If Ron acted under T-Mobile's directives as a salesman then they should both share the consequences. My Caller ID should be reduced to the price I was told... when I called and was prepared to cancel it.