
NOONAN ENERGY CORP
About us
Since 1890, the Noonan family has been proudly delivering home heating oil and comfort products to the Pioneer Valley and beyond. 125 years young and still growing, today Noonan Energy Corporation is your one-stop-shop for all your home heating oil and comfort needs.
Business highlights
Services we offer
Heating oil, diesel fuel. Heating equipment and air conditioning sales and service. Installation and service for plumbing and electrical.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
0% | ||
4% | ||
4% | ||
15% |
"We strongly believe we have gone above and beyond for this customer for several years, making repeated payment accommodations and listening to inappropriate language on the phone. Unfortunately, there are so many inaccuracies in this statement that we do not believe it makes sense to say more. We wish them the best of luck with their new oil company."
"Thanks so much, [Member Name Removed] - so glad to have you as a long-time customer!"
"While we certainly regret this customer's experience with us, we feel it necessary to respond to a few of the comments. First off, we are grateful to be given the opportunity to deliver to a fair number of her neighbors and have done so successfully for many years without incident. Second, I would like to address the delivery tickets being left at the house when a delivery is made. This is a fairly routine practice in the oil industry, but had she notified us that this was a problem, we would have chosen an alternative practice for her, ones that we have employed for any customer that requests it. I should also point out that it is illegal to leave delivery tickets in the mailbox so this would not have been an option. In addition, this customer received regular monthly statements of her balance mailed to the address she had given us when she signed up in the first place. Furthermore, when an account is past due, our practice is to call customers to remind them that they have an outstanding balance especially when it is getting close to when the automatic delivery customer is scheduled for a delivery. In addition, her monthly statement would have noted the past due amount. We left 2 messages at the telephone number we were given when she signed up because we were worried that she was going to run out of oil. Finally, while she indicated that we do not have budget or payment plans, we do indeed offer our customers a variety of pre-pay and budget plans that would have given her the ability to spread payments out over several months should she have expressed an interest in this. This information is readily available on our website and the initial customer packet would have included the brochures as well."
"[Member Name Removed], Thank you so much for your kind words. We are happy we were able to help and glad to have you as a customer. Ted Noonan President Noonan Energy"
"Thank you, [Member Name Removed] - we're glad you are happy with our service! - Ted Noonan"
"[Member Name Removed], Thank you so much for your kind words. We are thrilled that you had such a good experience with Noonan Energy and look forward to providing you with excellent work in the future! Ted Noonan, President Noonan Energy Corporation"
"[Member Name Removed], I apologize for the delay in responding to your review. Thank you for your kind words. We are honored to be your oil company. Ted Noonan, President Noonan Energy Corporation"
Needless to say I think their saleman needs to work on his communication skills, and it couldn't hurt Noonan to beef up their sales sheets to make them more informative. It'd also be nice if some of this information could be found on the website. We're considering cancelling our account and getting our next oil delivery from another company.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.