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Brodeur-Campbell Fence Co Inc

Founded 1956 • With Angi since May 2012

4.8

(5) Verified Reviews

Business Details

Phone Number

Address

1075 Page Blvd

Springfield, MA 01104

Description

The area's oldest fence company, specializing in all types of fencing - wooden, chainlink, aluminum, Iron, pool enclosures, lamp posts, mail box posts, guardrails, gate openers, commercial and residential....

Verified Reviews

A few reviews for this pro...
1.0

02/18/2015


Kathy T.

This so-called "professional" company backed out of a project with a down payment at the last minute. I would like to tell everyone to be highly suspect of this company. It appeared that I got along with them during the quote stage. However then I mentioned to them that I wanted to record the install and clearly told them that it wasn't because of them (but for another reason). This is what they suddenly wrote me: " After reviewing your notes and going over the estimate with with the owner of the company, he has decided not to move forward with your fence. He does not like the idea of our installers being recorded and feels that we will not be able to satisfy your needs for the fence. I did not process your down payment, so nothing has been charged to you. I apologize, but he feels we are not the right company for the job. " But then I realized other important information about my project wasn't even properly relayed to their management also until the last minute. When a company doesn't stand behind their work, there is something not right going on. If people want to use this company still, they are encouraging this company to behave this way to whomever they feel like it. This is what I wrote back: " I am not sure why this resulted like this and why you were not willing to discuss this at all. The recording wasn't about your company, it was for my own purpose. If that was the one issue that was bothering your company than you could have discussed it with me. I never doubted that your company would satisfy the requirements of the fence previously. " then I further wrote... "I am disappointed in your company's lack of customer service and it appears that you are actually disorganized with your information. In the beginning, it appeared the opposite but now it is definitely not the case. Information that was given to me didn't appear to have reached "management" until now. A timeline for the install was incorrect all along and was only told at the very end it probably would be longer. And the mere fact that I wanted to record certain/all parts of it for my personal use should have no relevance to you. If you were a reputable company (which I thought you were) then that should not make a difference. Your company is no better than Hastie. In addition I did question your cedar posts install process. I had to "request" gravel to be used for proper installation? Really? We live in New England. Gravel should be used in all cedar posts installs just to get the best possible install longevity of the posts themselves. Look at this link, it is common sense to me: http://www.familyhandyman.com/garden-structures/fences/how-to-set-fence-posts-that-won-t-rot/view-all The way you handled this entire transaction and wasted a lot of my time (which doesn't seem to concern you) was apparently a red flag if the job was to proceed. You are right, I doubt you had the technical know-how to pull off such specific install. Unfortunately, here in Western Mass people have to deal with fence companies like you and others that have really no extended talent other than just plopping in fences. And you don't stain fences on top of it, or can recommend anyone? Really?? A fairly good size fence company like yourselves? Too bad there are not fence companies around here like the really nice ones I see in Central/Eastern Mass, such as Wolpole and others. They are high scale and I would feel confident they could pull of any job. And many of them also stain fences (if I were to go with a cedar fence). And about the permit I pulled indicating you as the fence installer. I will call the town and if there is an issue with that, you will need to reimburse me. You will be informed if so." RIDICULOUS. I THINK MANY FENCE COMPANIES IN THIS AREA (WESTERN MASS) HAVE BECOME COCKY. ANYONE NEW WITH A GREAT ATTITUDE, FOLLOW-THROUGH, QUALITY PRODUCTS, AND WILL NOT RIP PEOPLE OFF WANT TO OPEN ABOUT A NEW FENCE COMPANY AND PUT THESE OTHER JOKERS DOWN A FEW NOTCHES? IT APPEARS THAT SOME FENCE COMPANIES, EVEN THOUGH THERE WAS A PROPER WORKING RELATIONSHIP WITH THE CUSTOMER AND NO ISSUES WITH THAT CUSTOMER, CAN SUDDENLY JUST STOP WORKING WITH THE CUSTOMER. DON'T YOU THINK THAT IS SUSPICIOUS? BY USING COMPANIES LIKE THIS, YOU ARE ENCOURAGING THEM TO ACT LIKE THIS WHENEVER THEY FEEL LIKE IT.

Description of Work
Nothing. They backed out of the job at the last minute.

Category fencing

5.0

12/18/2014


Bill M.

Category fencing

5.0

10/06/2014


Carol B.

Original order was delivered as promised. However, we needed an additional fence section and post. The delivery took a while, but in the end, everything worked out fine. (Confusion with manufacturer). I would highly recommend them.

Description of Work
Provided fencing for pool area

Category fencing

5.0

05/31/2014


dennis N.

Description of Work
Install new fencing

Category fencing

5.0

06/06/2012


Jacqueline F.

I've known them for about 30 years. They are the only fence company I use. They originally put my fence 30 years ago. I've been using them since to add more fence, add new pieces, and repair the fence.

Description of Work
They put in 4 new sections of fence for me.

Category fencing

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Residential, commercial & industrial wood, vinyl, chain link & ornamental fencing.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Brodeur-Campbell Fence Co Inc

    How is Brodeur-Campbell Fence Co Inc overall rated?

    Brodeur-Campbell Fence Co Inc is currently rated 4.8 overall out of 5.

    What days are Brodeur-Campbell Fence Co Inc open?

    Brodeur-Campbell Fence Co Inc is open:

    Sunday: 7:00 AM - 7:00 AM

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 12:00 PM

    What payment options does Brodeur-Campbell Fence Co Inc provide

    Brodeur-Campbell Fence Co Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

    Does Brodeur-Campbell Fence Co Inc offer free estimates?

    Yes, Brodeur-Campbell Fence Co Inc offers free project estimates.

    Does Brodeur-Campbell Fence Co Inc offer eco-friendly accreditations?

    No, Brodeur-Campbell Fence Co Inc does not offer eco-friendly accreditations.

    Does Brodeur-Campbell Fence Co Inc offer a senior discount?

    No, Brodeur-Campbell Fence Co Inc does not offer a senior discount.

    Does Brodeur-Campbell Fence Co Inc offer emergency services?

    Yes, Brodeur-Campbell Fence Co Inc offers emergency services.

    Are warranties offered by Brodeur-Campbell Fence Co Inc?

    No, Brodeur-Campbell Fence Co Inc does not offer warranties.

    What services does Brodeur-Campbell Fence Co Inc offer?

    Brodeur-Campbell Fence Co Inc offers the following services: Residential, commercial & industrial wood, vinyl, chain link & ornamental fencing.