American Carpet South

I was re-scheduled twice; one of the times I took an entire day off and kept receiving calls that it would be pushed back later and later in the day until it was too late to arrive and had to re-schedule again for the next day. When the floor work was finished, the pattern was completely mismatched (it was a marble look floor) and there were clumps of patter on one end of the floor and no patterns on the other end of the floor. The crew also did a poor job of cleaning up the premises. When I complained, the customer service people were unable to "do" anything except give me a home depot gift card. Really disappointed and will never use Home Depot for a flooring project again.

ACS subcontracts out their work. The installers did a lot of damage. ACS doesn't care about the damage. They said the damage is acceptable to them.

Pitiful would be the word I'd use to describe this company. They were sub-contracted out of the Home Depot to do carpet installation in my house. At the end of the day they caused over $500 worth of damage, didn't finish the installation, and then gave me the run-a-round to get reimbursed for the damages. It has been 3 months and I still haven't revived payment. Do yourself a favor and go anywhere else. It may cost more, but you would have saved yourself one heck of a headache.

Do not use this company! Home Depot should be ashamed for using them as a subcontractor. They were supposed to come between 12-4 yesterday. Showed up at 5:30 (no call). They finished my job at 10:39PM! The job looks horrible and totally unprofessional. Corners fraying, bubbles in sections, stairs not cut and secured properly. Totally sloppy job. But honestly what do you expect when guys are cutting the carpet on my front lawn in the dark? Shame on ACS for not properly scheduling their jobs. Shame on me for continuing to use Home Depot, which has screwed up multiple cabinet and countertop installations. Do yourself a favor, and pay a little more for good service. You definitely get what you pay for with ACS and Home Depot. They've only offered me 20% off and are now coming back to fix the "workmanship issues." I don't even want this company touching my flooring again, but I have no choice because they've offered to fix it. If they mess it up again, I will refute the charge on my credit card. Believe all of the poor reviews about ACS and Home Depot installs. Look elsewhere!

They are the installation company for Home Depot. We are very pleased with the quality and efficiency of the installation. Their process for scheduling, keeping us informed of what is needed, as well as courtesy of the customer service and installers was fantastic.

unknown

I believe this is the same ACS who installed the  carpet we purchased via Home Depot for three bedrooms. We have hired many contractors over the past two years for various jobs and Miguel and his 2 man crew were were outstanding!  I recommend them to everyone. They were professional, polite and their work ethic surpassed anyone who had previously hired to work in our home.  It was a nice change having contractors  doing exactly what they were hired to do without  excuses or complaints.  March 26th  was a nasty rainy day and they arrived on time.They were concerned about keeping the rain and outside mess off our hardwood floors and steps and they remained clean. Miguel asked if he was allowed to park in a certain area.  They worked diligently until completion witch included removing all debris and vacuuming. Miquel explained everything in detail regarding the sizing of carpet and why there is a seam and where. Also that they might have a few scuffs on our baseboards.  The seams aren't noticeable and I only noticed one or two minute scuffs. He went beyond his job and added furniture sliders that I mentioned  were bought for our  heavy furniture.
 I also MUST add that I called ASC two times to change my install due to delays in painting rooms, etc.. The customer service appt. setters were courteous, accommodating and we had a few laughs. I called a third time to ask if we could move up our scheduled date due to completing our tasks  earlier than anticipated. They were able to make that change and we are very pleased! Great job- ACS!  We bought our carpet at Home Depot and they subcontracted the installers. Thank you Tom at Westfield Home Depot for making our purchase affordable and easy with a perfect ending.

ollowing the Home Depot website procedures,  I scheduled online an in-house measurement,  and then went to the West Roxbury store to choose the carpet and pay IN FULL (my mistake,)
This was a replacement of carpet in three rooms as well as the runner on an oak staircase in my 1910 home.   When the measurer arrived,  I was clear that I wanted the new carpet to include a runner down the stairs, similar to the one that was in place when the measurer arrived.  I later went to store and completed purchase.
The installers were from  American Carpet.   They arrived at 4:45 p.m.,  during my 1 to 5 pm  window.
As they proceeded to totally cover my stairs,  placing tack strips on not only the oak stairs but adjoining pieces of woodwork,  I told them to stop and showed them how I had wanted a runner.   Despite some language problems,  I thought I was clear by demonstrating to them on the actual stairs the width of the runner etc.   They nodded in agreement.
When I arrived back home,  they were finishing up at 11:00 P.M.    They had proceeded to cover the stairs completely, turning a beautiful 1910 oak staircase into what looked like a 1950's reno.   The side of the staircase has carpet on the edges that make it look like shag carpeting.
I called Home Depot to explain, and they seemed to have trouble understanding the issue.   I then called American Carpet and was assured that AC would come back out,  remove the carpeting from the stairs,  assess the damage to the stairs and woodwork caused by the install.   After two weeks i called AC back, and there seemed to be no record of my previous complaint.
The customer service rep told me that AC would come out and make good,      I scheduled another appointment with AC for Jan. 7, 2014.   On arriving, the service person had no details of my previous calls and complaints.
When he started to remove the carpet from the stairs,  it was clear that tack strips were hammered in to the stairs at the end of each stair,  damaging the oak stairs.   The bottom step which is curved oak, was totally covered in carpet.  When he attempted to remove the carper,  a chunk of very visible wood came off the bottom stair.  The installer took pictures of all the above, including damage to an adjacent wall, and sent them back to AC.
AC called me back and said that since the Home Depot measurer had indicated to cover the stairs,  rather than replace the runner as I had pointed out to him,   AC felt they had completed the jpb and bore no further liability, except perhaps for the wall repair.
When the carpeting is removed from the stairs, and a runner is installed (AT MY ADDITIONAL EXPENSE)  I will also have to repair all the nail holes from the tack strips on the woodwork and stairs.
In addition, although I was replacing my carpet with a similar one,   the installers  a bedroom door un hinged as they did not have a plane to correct the clearance.   On another clloset door,  clearance is insufficient and I will  also have to have that door 
planed,

The two installers were polite, competent and professional.  They installed carpeting on my stairwell and upper hallway.  I could not have been more pleased with their service.

We have been in tight time crunch, buying carpet 2 weeks before move in day. Carpet was on special order sent from mill in GA. There was some uncertainty related to when carpet arrives and if they will be able to install it before the move. The carpet arrived quickly, however there were some issues with scheduling the install, during initial call from ACS to schedule the install I have been told that they could not schedule that week, so I had to call Home Depot and demand promised furniture move out/in service. However, several minutes after that, I have received a call from ACS manager who was able to schedule the install one day ahead of the move in. Installers arrived on time and did a good job. Carpet looks beautiful.

.

Wonderfully...see above

They did a great job. Keep in mind though I did not hire them, they were contracted through Home Depot which I am sure is a big account they do not want to loose. They had myself as well as Home Depot to keep happy. Which they did!!!

Overall it was a great experience and we're glad with the workmanship on the carpet install.

They were contractors for another company. It was not an easy job. They had to join old carpets with new ones. They did an excellent job and also cleaned up after themselves. Their price was pretty good too.