Sunrise Tree and Landscape Inc

Excellent job!

Sunrise showed up on time and made quick work of it.  Their employees were professional and courteous.  I docked them a bit on professionalism because, for some reason, they ran their bobcat over my neighbors yard causing some deep ruts. I did not find this out until after they left.
       I have used them several times in the past to prune my trees and clean up after some storms.  I find their prices to be competitive an the work has always been completed to my satisfaction.
       I will use them again in the future.

It went very well. They delivered what we agreed upon and did it with a high degree of craftsmanship. They were also pleasant and courteous.

They arrived on time but since there was about an inch of snow overnight, they could not get the trucks and crane up my driveway which has a slope. They should have been prepared for this since they knew the topography of the site. They called in their snow plow and my plow person also helped to clear the snow and spread sand/salt. Thus, they started about 90 minutes late. The first set of trees, moved by the crane went smoothly. However, due to the late start and the set up time for the crane, and early darkness this time of year, they quit for the day. They had trouble starting one of their trucks which held up a neighbor from going down the driveway since their trucks were in the way. They came back about four days later and cut down the next six trees, in sections, using a climber and ropes. This took the whole day since doing it this way is very time consuming and they couldn't cut down the whole tree due to the proximity of the trees to the house. They were very careful about doing no damage to the house, electrical wires and well. They ran out of time this day as well. They returned about a week later to finish the remaining two trees in much the same way. They finished by Noon but could not leave until they got their truck towed, about an hour and a half later, since they could not get it started (the same problem as on the first day).

The original quote was for ten trees at $3620. They ended up cutting down 12 trees instead of 10 and the owner wanted to charge me 4 hours at $250 an hour for the last two trees, another $1000. I thought that this was unreasonable and was willing to pay an additional $362 per tree ($3620/10) or $724 more. He complained that it took longer than his estimate and the problem with the snow delay on the first day. I did not think that this was my fault and if he couldn't make it up the driveway he should have postponed the first day and he could have made a better estimate. We compromised on the price. Aside from the issue of the final price, the crew was very professional and took great care to remove the trees and place them as I requested with no damage to my property.

I would consider using them again as long as it is made clear of all costs involved and they get their truck fixed.

They were very responsive and professional.

We called Sunrise Saturday to have an ice dam removed as we had a water leakage inside the house. This was on Saturday 2/5/11. They send somebody over to inspect and confirm the water damage. They made it look urgent and recommended also to have the snow removed from the roof. We have a very straight forward colonial, no gables, etc. The person that was giving us the estimate was able to see clearly the pitch and size of the roof and how much snow had piled up. Based on that he gave us an estimate of about 500 to 600 dollars. We were told that three guys would work on it for half a day (55dollars per man per hour). We called two other companies for estimates of which both were higher and they could not do our house before the middle of next week due to the amount of people requesting snow removals. Because Sunrise had said, that they were possibly able to schedule us for Monday or Tuesday (quote: "we might be able to surprise you on Monday afternoon - otherwise we will be there Tuesday.") we chose them. Plus, they were cheaper.
I have two children and schedule around them. I wanted to be there when they started/finished - so I anticipated them showing up either Monday afternoon or Tuesday morning. Monday would have been perfect as the weather was way above the freezing mark.
I think it then snowed again overnight Monday to Tuesday. At about 11AM on Tuesday I called the company asking them when they would show up. I was told that due to the new snow they were backed up for today. They will come on Wednesday (or was it even Thursday? - I honestly forgot) But I remember that it was a freezing cold day...and definitely not the beginning of the week as being told.
They showed up at 10:10AM. I am usually not particular about the minutes at all, but since they charge $55 per man per hour and I got a bill that said they started at 10AM there went the first 30 dollars...
Because of the freezing temperatures they had to hammer really hard. The whole house was shaking. Pictures/paintings moved on the walls. Well, it is a wooden house so to some extend it is expected, but we just kept thinking to ourselfs: That just cannot be good for the roof and why on earth would you do that on a day that is so freezing cold.
I also had to leave for parts of the day to attend to the kids schedule. At about 2-2:30pm we were told that they were "wrapping things up". Also, one of the three workers plowed our driveway for most of the day. He had offered to do that for free (except we were paying $55/hour and he was not on the roof).
At 4PM they left. Parts of the roof were not even done! Especially the family room that had the water damage still had snow and ice on it as well as the small west side. We were handed a $990 bill which was almost twice as much as expected, of course. Also, pieces of roof tile were scattered all over the snow in the front and back of the house. The biggest one measured 2x2 inches.
What really upset me though was, that I called them afterwards, not to complain, but to suggest that they perhaps have to give a better estimate because I chose them based on that (and I had other choices). I mean, in the end not only did  I have to wait until at least the middle of the week for the snow removal, but I also paid much more than expected.  And again, parts of the roof were not even done.
The secretary was very nice on the phone, however the owner was not! He was not only extremely rude, but also accused me of not "stopping them" so that the bill would not have been as high (what do you reply to that???) Plus, he said, they only do "gestimates".
They did offer to remove the last parts of the ice dams/snow off of the room with the water damage "for free". They came the following Monday and did that within one hour. They did damage our rhododendron bushes in the front of the house...surprise!
We will never use them again.

It cost a lot but they were good. They were very thorough. They explained everything and they explained their pricing. They spent a lot of time with us. They were professional and I would definitely recommend them. We didn't shop around very much so I'm not sure about their price.

Great project. At first glance, we thought the price was a bit high, but we have used Sunrise for other projects and trusted their estimate. We got more than our money's worth. Quality of the construction is stellar. And Sunrise guarantees workmanship and craftsmanship for 10 years.

Our shrubs were so overgrown, the only thing to do was get rid of them. Sunrise came and pulled them out, which was more efficient than cutting them down & digging up the stumps & roots. They called Dig Safe to make sure the gas line was not in the way. All done quickly and cleanly. We love these guys -- they pay attention to every detail and take pride in their work.

The original estimate was for $1200 but we ended up spending $2000 and that doesn't include some of the remediation we had to do after they left. I think it was a case of I didn't know what questions to ask and the owner who came for the original estimate didn't volunteer the information. I can't fault them for being negligent, but I don't think we would hire them again. I think the crew that works for the company is amazing. The guys who came were fantastic and the tree trimmers were awesome, they were very professional. They were here twice. The first round of the tree trimming was excellent and the bush removal and bad equipment operator would get a "C" and I am being generous. They came and used the wrong equipment, they tried to remove a bush with a stump grinder. The crew was responsive, the owner was fine but it took us a couple of days to track him down after the first round. He returned phone calls and came back and visited the work after the first day of work. He toured the site to see what the damage was so he did respond. They were on time and even called ahead.

Left message. Got call back that evening. Wood delivered on time and on budget. Wood is seasoned as advertised. Fair amount of loose bark, short pieces, twisted ends. Quality of wood A-minus. Overall very fair deal and very prompt delivery.

The office always calls back within 24 hours of your call, and Tony is always super punctual and professional on his visits. His team is thorough and efficient. Depending on the tree work to be performed, there may be some lawn damage, but you will know that up front when you get an estimate. Our final project costs have always been on target with the estimates received, and Tony is usually wiling to give a good deal if paying by cash instead of credit. Overall, super happy with their service and I will definitely be using them again.

great - Tony was very professional and delivered right when he said he would. Very painless, unlike previous experiences I had with different wood companies. We will definitely use them again.

I was having the work done through an FHA construction loan as part of my mortgage and needed Sunrise to give the mortgage broker 3 references and standard paperwork to be an approved contractor. the owner of the company Mr. Anthony Miller took an extremely long time to get this infirmation submitted and called me complaining this was too much work for him to get these references and should be paid for his time. his delay held up my mortgage approval. Sunrise was one of 3 approved contractors I used but the only contractor to ask for half the payment up front. At closing I was given their deposit check and made an appt. to see the project manager to discuss the work and give him the deposit check. I did this on May 2, the day I moved in and set up an appt. for May 26 for the doors to be installed and informed him the work had to be completed 90 days from my closing ( April 23, 2009). The work was not done on May 26. The doors were ordered on May 26 and did not get installed until July, the work was not completed until July 23, 2009. more than 90 days after my closing. I signed off on the work and dated it before the 90 days for Sunrise to submit to the motgage company construction loan dept. the delay was caused by a 3 week delay in ordering my exterior front door and my garage door. The workman from the company who installed my garage door informed me Sunrise charged me double what they paid the garage door company. I am totally dissatisfied with my dealings with Sunrise and would not reccommend them because of the delays and also their customer service .

When they were asked questions about what I should do for my yard they made the proper suggestions. I will use them again.

Very good job, no problems.

I couldn't possibly rate them higher. Their service was exponentially beyond anything I would have thought. I would hire them again in a moment and recommend them as well.

They were prompt, professional, reasonably priced.

FANTASTIC EXPERIENCE. RETURNED CALLS, CAME WHEN SCHEDULED, AND REMOVED DEAD PORTION OF TREE TOWERING OVER THE STREET. THEY MADE IT LOOK EASY AND CLEANED UP COMPLETELY. I RECOMMEND THEM HIGHLY. TWO NEIGHBORS HAVE ALREADY HIRED THEM FOR SIMILAR WORK.