Orchard Valley Heating and Cooling

Very responsive, friendly, and knowledgeable.  We had a series of "hiccups" in getting the furnace to stay on during the coldest days of a very cold winter, and it took some trial and error for the problem to be identified and fixed.  Their responsiveness was excellent throughout this process, though the problem itself was frustrating.  Would certainly recommend.

He had to spend a lot of time on a weekend. But he fixed and no problem since then.

Excellent. Jim arrived for the estimate. He knew exactly what I needed. He and his son did the work. They are professional ,courteous and did a great job. All my questions were answered and I was satisfied I made the right choice. I had 3 other estimates before choosing Orchard Valley.

Good.

Jim set up an appointment for the same day he returned our call. He came to do the routine summer inspection and cleaning of our outdoor air conditioning unit. After removing the resident dead mice, he inspected the AC unit and did whatever work that was required. Then Jim and my husband went into the basement to check out the electronics of the system. All the time, Jim was giving my husband advice about how to maintain the whole HV/AC system, including what kind of filters to use in the furnace. All was well, so he didn't have to do anything. My husband asked him to walk through the house to see the three thermostats that govern our 3-zone HV/AC system, and Jim gave him advice about how to use it efficiently. One thermostat may be out of order, so he told us how to test it over the next few days and to get back to him if it seems to be malfunctioning. My husband was very pleased by the professional service and we would definately call Orchard Valley Heating and Cooling again.

Jim and his crew came in to remove my old furnjace. They put down working blankets to protect the floors. Each worker had h

is job and they all worked together. Coming up the stairs wasn't an easy job but they did a great job. After everything was up and running, Jim went over all the controls explained how everything worked. He came back later as the heating season went into full swing to make some adjustments.

They were punctual, professional, work was completed as agreed upon with thorough explanation of what was done and why it was necessary. Wonderful experience and would highly recommend. Very professional, but also easy to talk with and good customer manners/workmanship.

They were on time, efficient and cleaned up completely. They charged the price as stated and discussed the future issues.

Jim Patterson is a consummate professional. He is very knowledgable and personable. He responded to my request for help late on Friday afternoon and stayed until the heat was working. I would recommend Orchard Valley to anyone and everyone.

They did a good job.

Jim Patterson, the owner, did very well but he is high in price. He is high on his labor and parts. He charges $98 an hour. But he does do good work. He is very competent and honest. He responds when he tells you he is going to respond and do the work.

We have a very good relationship with them. They have been very responsive and have been very helpful in emergency situations. He has worked really hard for us to try and save us some money when he can and he's very considerate. We highly recommend them.

The work turned out good. We are real pleased with them. He is very knowledgeable. We would use him again. He's the best.

The maintenance went well. Jim arrived promptly at the arranged time. He informed me of cost effective replacement parts for some discontinued equipment in our system. Jim also took the time to describe the requirements for the new oil spill insurance regulations. He was also kind enough to point out a plumbing leak in our basement that had gone unnoticed.

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