E.F. Winslow Plumbing & Heating

Unresponsive and Unprofessional. Workers didn't show when they said they would. They did not finish the job, but told me they did. Left trash everywhere. They also installed an outdoors unit on my neighbor's property and want me to pay $7,500 to move it. This would have just been a simple fix, but they have been making it extremely difficult leaving me no choice but to file a complaint against their license and their bond.

I only used them once for my central A/C that had stopped working in the middle of a hot summer. They came out the same day, so I thought that was great. I live 2 hours away so I did not meet them. They called and said that they fixed the problem, I paid them and they left. A few days later my realtor went into the home and the basement pipes were frozen solid in August. They did something that caused the A/C to run at the coldest level non stop. They sent another guy out who said he really didn't know much about A/C, so we had to wait for a 3rd guy who fixed it a couple of days later. So I would not use again.

The crew was efficient, went above and beyond, and cleaned everything up when they were done. I would highly recommend them and I would definitely hire them again.

No problems

I am a chief engineer unlimited USMM (retired), with EPA niversal and NATE certifications. I consider EF Winslow to be a first-class operation from the office personnel to the tech that they send to your home. Their techs are actually trained and re-trained to mfgr certifications. I will not trust any of my house "mechanical equipment" to be worked on by anyone else on Cape Cod, it is such a pleasure doing business with them. They know how to actually service whatever they sell to you. A+ I further intend to have them install a new standby generator this year for my home.

Fine done quickly and neatly

I know somebody that works there very well. We’ve been using them ever since we moved out here basically, and they are going to do our new bathroom. It was basically an hours time because what he fixed was very simple. After he saw what the problem was, which basically it just needed to be re-caulked. He didn’t have to go crawling around in the crawl space. He said, “well, you know this is so easy, but I’ve got to charge you per-hour. They came out that day. We’ve been using them for the past 7 years. My first impressions of them was all very good, all “A’s”. It was a matter of just opening the phone really. He had just moved to the area and there were some weird things going on with the water heater and they came right out, helped us, so we’ve liked them ever since. It also helps that I know somebody that works there, who is a good friend of mine, who hasn’t done the work himself, but he knows the people who have. So, I get a rating from within. That helps out a lot. It’s like a little internal reference and that’s something you’ve got to go by.

They come when they say they'll come, and they charge what they say they'll charge. They do a quality job, as far as I can tell. I never needed to have them return because something wasn't fixed or installed properly. They leave the work area clean, they're pleasant and friendly... what's not to like?

Perfectly well. They had installed my prior smoke detectors, so it was a quick and inexpensive job.

I use them every year and they are reliable and they show up when they are supposed to.

Went very well, with no issues.

I called numerous places and they were the only ones available and it needed to be attended to right away. The only thing is after the fact that they had to have it checked out as far as the town permits and things for the plumbing and electrical. They ended up having to come back other times to take care of that, so that was somewhat of an inconvenience. They were very very good at responding to my problem. In another words, I talked to them on a Thursday, they came early Friday but I had to leave to pick up my daughter at the airport. I came home and they were gone, but no communication was there in regards to it all. I was told and I googled that it was a high price.

Overall very well: on the expensive side, but punctual, professional, knowledgeable & dependable. We have used them several times and will use them again as needed.

Very well!

Very well - very good and pleasant guy

This is annual maintenance on our heating system. We have a service contract and we have always been happy whenever we have had to use the service emergently. The tech who did the maintenance called ahead, arrived in the expected window and was polite and professional.

Good. Barry called before he came and was within the time window expected. It had been 7 years since it was last pumped so we were expecting issues. Barry found the unmarked tank and added a riser so it would be easier next time, which should be every 3 years. Once completed, a flush of the toilets helped him confirm all was well. I also bought some bio-clean to help maintain my system,

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This was an awful experience and I don't take lightly writing bad things about small business owners.  Bought a new summer house on the cape.  I called to get and estimate for some replacement of bath fixtures but I new that there would need to be some minor modifications done so I requested an estimate.  They stated it was two weeks out for an estimate so I booked the appt. and waited.  Drove an hour and a half and took the day off from work to meet the "estimator".  Got a call a half hour before my time window from the plumber stating he was running early as they made a mistake in booking his earlier appt. on the wrong day so he was running early could he come by.  I said fine I was there.  He showed up rather frantically wearing a ripped t-shirt and shorts.  Now I get it they are plumbers but for all the reviews I would have at least thought perhaps a company t-shirt free from rips and stains all over it after all this was for an estimate.  He asked me to show him the work needed and within two minutes stated..."I can't do this you need an estimator" I was upset to say the least but kept my cool and said that is what he was supposed to be.  He said I can't do this today you need estimating.  He proceeded to ask me to show him the work anyways which I did....One of the items was simply reconnect the existing ice maker water line to a brand new fridge.  He said he could do that in two minutes as he felt bad....He insisted on swapping out the plastic ferrule for a metal one at the tip of the water line.  Again just two minutes.Well didn't quite work he created a crack in the line and when he turned it back on the water proceeded to pour for minutes all over the brand new floors we just put in.  I scrambled for a bucket and towels and continued to clean as the bucket was filling.  A half hour later he finally fixed the leak...it was raining but mud was tracked all on the brand new wool carpets we had just put in...(again I swallowed it and rolled with the punches)...  He stated he would have the office call me right away and also remarked on how well I was handling all the bad news from EF Winslow....(again I preserver....Well needless to say that call never came and I called them....She stated "is that what you wanted an estimator" I said yes that was the entire point of the call.  Put me on hold came back and realized they had made a mistake and requested I give them a chance to make it right and they would call me back by the end of the day to try and get an estimator out asap.....End of the day came...no call so I went back to Boston.  No call the next day....Finally on the 3rd day they call and tell me they could have someone there Friday....now realize this is a week from the original date and this is them trying to make it right..... (now meanwhile I have lost total confidence and called another plumber).  I express that I already found someone as I hadn't heard back as promised....To that she stated...ok and hung up.  I still wasn't going to give a bad review until the other day when I receive a bill for 119.00 for ice maker line hookup....Which I can tell you was a disaster.  Now I am a complete believer in "nothing is free" but given the water leak, the mud tracked through the house, the lack of follow through and the complete waste of my time and missing a day from work I think someone should have reconsidered sending insult to injury in a bill for 119.00.  Now that is when enough is enough and I will give a small business a poor review.  

I am sure the response will be standard as they have to bill for their time which I can understand but given the comedy of errors and I am sure I am not going to be able to bill for my time or aggravation on their errors...Not sending that bill is fair and honest customer service.  I will say I chose them for their reviews, but was left totally let down and would caution others on what seems to be a very disorganized disconnected business model.  I can't imagine what happens in season on the cape...could only be that much worse.  

Ultimately the plumbing has been done the "plumber I called" was there the next day did awesome clean and drama free work...

I just hope that someone in management at EF Winslow can check his ticket and ultimately listed to my hopefully recorded voice mails as every stitch of this review is 100 percent accurate and factual stated.

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Very disappointed. Never before have I written a negative review, including on Angie's List. l even filed a complaint with the Better Business Bureau, which is something I never even considered before and I am in my late sixties. I just want to share my experience so that it might benefit others.

They fixed the original problem and I paid them, but the same problem came back again. Attempts at fixing it failed until one competent tech, Jeff, realized it was the warrantied part they had installed earlier. He replaced it and the problem was fixed.

Another tech came back later to swap out a part that he mistakenly thought might have been the issue. When replacing the part he failed to connect a wire which led to a low heat problem. I thought it was totally unrelated to Winslow's work. Plus, Winslow had said they would not be servicing us again so I called another company to fix it. They did for $199.

I sent 2 emails to Winslow, nothing. I called and was told the owner and accounts manager were "out of the office". The message I left for him was never returned. I believe we could have worked this out by talking it over.

They ignored me and I feel they should have been responsible for the charges incurred because their tech forgot to connect that wire.

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