Riggs Plumbing and Heating

I don't like the fact that he did not do proper diagnosis. Offered no resolution. They charge 180$ that's unfair to the client.

Near perfect. Nice people. On time, efficient, quality work. Fair/reasonably priced. Happy to find a great plumber for future needs. Highly recommend.

Rob himself has been to my house three times. He’s always been quick but thorough, explained the repair when asked, and reasonably priced. I’m certain to call him in the future for larger projects when we get to that point with this neat old house. Thanks Rigg’s H&P!

This is a belated review for an issue that cropped up over the New Year's holiday. One of the pipes in our basement started leaking. Rob did an excellent job responding to our issue on new year's eve day and helping us troubleshoot until he could get out to the house after the holiday. He also said to let us know if things got worse, that we would be moved up on the list for the week. Rob did excellent work both on the leaking pipe and a few slow drains. He worked fast and was very professional. He also did a great job explaining things to new homeowners who are still learning!

Rob was very quick to respond and was very reassuring that he'd be able to address the issue. He came in, showed and explained how he came to the conclusion that there was no leak, addressed some other issues and answered all my questions. Very professional and pleasant. Definitely will hire again.

I had frozen pipes from cold weather that had busted over New Years Eve. I contacted Riggs Plumbing and Rob returned my call a short time after leaving a message and advised that he would be there first thing the next morning. He arrived on time and proceeded to diagnose the problem. He also recommended and installed a new shut off valve so that water in other portions of the house can be used if this ever happens again, as opposed to shutting off the entire house. He did have to cut twice in the dining room wall to try to locate where the pipe had busted. He did really good work and I had water back in my house within a few hours. The only issue I had was him not cleaning up after he was done. However, I do recommend him and his work, and would use him again for any plumbing needs. I thought the price was reasonable given I contacted him on New Years Day and he was able to come out the next day.

I was very happy with the price. It ended up being a bigger job than I though, but the price is very good. He had to actually go through one of my walls to replace the pipe. He was here about 2 1/2 - 3 hours. He said it was one of the worse jobs he's ever done. There was junk he had to cut through and go into another pipe into the main step. He was so busy. That's why he came on a Saturday. He did an excellent job. It was a little messy. I had an estimate. He had to replace a pipe in the wall, the U pipe, and it was still clogged. He put in a pump and a plug. There was one more thing I wanted done but there wasn't enough time today. I had a 10% discount. According to the estimate, I thought it was a pretty good cost, considering he had to open up a wall and put up a new pipe. That's a lot of work. He was here at 10:30. The quality was good. He didn't have his helper there so I was helping clean up some stuff. He didn't realize it was going to be that big of a job that it ended up being. The things he didn't get done were downstairs. He took the measurements. He said that should be quick.

Fine, he was nice and it was very quick. I would have liked a lower price for the time though.

I've used them several times.

Great. Responded right away. Fair price, knowledgeable, professional.

Very well. I called him in the evening and he came the next morning at 9 a.m. He was on time and found we need new parts. He ordered them to be sent to our home with instructions to call him when they arrive.

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All went well. The new water heater was installed and the old one taken away. The outside faucet needed to be adjusted after it was installed. They adjusted it to my liking. The bathroom's cold water faucet was stuck, so he took it apart and was able to grease it and now it work fine.

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Rob did a great job on all three projects.  Very punctual and performs quality work.  I would definitely recommend.

It wasn't that great. We wouldn't use them again. We made sure we stuck to the rate. It seemed like he spent a lot of his time just staring at things and not doing much of everything trying to figure out our system. We asked him to check the copper line to see that it wasn't corroded and all he did was cut back an inch of it and looked at inside of it to see if it was corroded which we could've done. It was corroded but he said it was fine and he attached it back up. His knowledge level wasn't where we wanted it to be. He basically said everything else was fine but we still have low pressure and all the issues we have that we wanted to call him about. He was very kind and nice. He was on time.

Rob was unbelievable.  He went above & beyond to install this mechanism and he did it so quickly.  He put off other jobs to make sure this particular job was done quickly.  Rob was extremely professional & explained everything he was doing in detail so that we would understand how the fan in the can worked.  I would highly recommend him to everyone.

Rob did good work. He even did a few little jobs that came up while he was here.

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It made good sense. They're great.

This is best told with a story.
I live in a two bedroom apartment in downtown Boston that is approximately 1,000 square feet. The apartment has always had shared laundry service on the first floor but I was determined to get a washer  and dryer installed in the apartment somehow. The best place to put things was in a closet that neither had any existing plumbing nor was near any other plumbing. Putting it anywhere else would have required knocking down some walls and would have been much less convenient. The two ways to get plumbing into this closet were to go through the floor or the ceiling. Going through the floor would have been a huge project because the hardwood would have needed to be pulled up and there was no guarantee that we would have gotten the pitch we needed for the drainage. The ceiling was difficult because the drainage would also have to go through the ceiling, meaning we needed some sort of pump to get the drainage water pushed up 10 feet in the air to meet up with the existing drain pipes.
I had two contractors look at this job prior to reaching out to Rob. One told me it would cost $6,000 and the other said it was too complicated and they didn't want to touch it. Rob came in, told me that it was complicated but also outlined what could go wrong and how we would address it f it did. He spent about a week crawling around in a drop ceiling, tapping into existing pipes and getting everything set up exactly right. I think what I really appreciated was the calm handling of everything and the open and honest communication. He got everything done correctly and charged less than I had been quoted previously but the real charm was the methodical approach to everything. Really, I can't say enough good things about him and plan to use him for all of my future plumbing. 5 stars across the board.

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