Dell Appliance Service

It was excellent..

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quick response. quick diagnosis and fix. friendly. used them before so i was a repeat customer.

Our washer broke late on a Thursday night and we were leaving the next day (Friday) for a week so it was urgent that we get it fixed before leaving. I called Dell Appliance Friday morning and they came out that afternoon. They gave me a 2 hour window and arrived on time and Anton the service professional was polite, knowledgeable and timely. Anton assessed the problem, and communicated clearly what the issue was and what needed to be done. He ordered the parts and came back the next week to fix it when we returned. The owner called to follow up was also polite and professional. We will certainly use them again.

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The repair was diagnosed and fixed quickly.  Steve described what the problem was and told me what I had to do after the part was replaced.  I followed his directions and turned on the unit after a 48 hr defrost.  Everything is working fine now.  

The repair man was professional and courteous and very personable.  He was neat with his work, wasted no time in fixing the problem and explaining to us what he'd done.  We would definitely use Dell again.

They came out within 24 hours of my call and arrived at the time they said they would.   They identified problems with the pulley and the bearings and replaced them.   They also replaced the vent hose to bring it up to code.   Now my dryer works fine and is running very quietly.   They advised me that the dryer was old--which i am aware of but i chose to fix it instead of buying a new one right now.

I called at 8am. Tony picked up and said someone can be there by 10am. Someone called and said that they were running behind, how about 10:30am - fine with me, it was nice to get a call for a change. Steve arrived tested all cycles of the washer, cleared our disposal, and gave some tips on how to get best results. Overall an excellent experience.  Highly recommended. 

I will try others next time. |PS. this work was done before your date limit of 1/1/11 | |

They were great.

When our dishwasher broke, Dell's was able to schedule a repair visit for the morning after our call, and with a window of only 1 hour instead of the normal 4 hours that many outfits quote.  The repairman was prompt, had all the tools and parts needed for the job, and fixed the dishwasher incredibly fast.  He was pleasant to deal with and very professional.  I recommend Dell's enthusiastically.

My year and a half old microwave's keyboard panel broke which was going to be quite expensive.  I then called Dell's Appliance and discussed the situation with Shawn.  Shawn suggested I contact General Electric  and explain this is a relatively new product and should last more than 18 months.  I called GE - luckily got a case manager who listened to my situation and offered me an overnight delivery of a new panel at a reduced cost. When it arrived, Ken and his partner installed it today without any issue. They were professional, on time and knew what they were doing.  I would highly recommend Dell's Appliance as they are honest and trustworthy.

Steve has been here before and he really knows appliances.  He is able to troubleshoot and offer tips, and is not there to waste time or money.  He really knows his stuff inside and out, and was a pleasure.  I LOVE Dell's and have used them several times over the years.  Do not call Sears, call Dell's !

Our old Maytag washing machine would not drain its wash water.  The Dell tech came on time a couple days after our call.  Actually called us back on the day of our first call to say that a technician was in our neighborhood with free time, but we could not meet him so we kept to the original schedule.
They determined that the problem was the drain pump and replaced it from inventory carried on their truck.  Total cost was $120 for the service and installation and $89 for the part.
We have used Dell on prior calls and continue to be pleased with their work.