Verizon Wireless

A conference call was held between my credit card provider, a Verizon Wireless account rep and myself, during which my credit card provided verified that my credit card account was, in fact, in good standing, was not a fraudulent account, and that the most recent payment that I made to Verizon Wireless with my credit card was, in fact, a valid transaction.  Verizon Wireless then admitted that they had made an error.  However, despite the fact that this issue was cleared and resolved, Verizon Wireless then changed their story and said that they could not reinstate my cell serviced until I could prove to them that the cell phone that I was using, which I had purchased directly from Verizon Wireless, was not a stolen phone.  The local Verizon Wireless store was unable (so they claim) to intervene and resolve this issue.

I had Verizon Wireless for years. I would never recommend them. I just moved from them and I won't ever use them again. They stopped sending me bills since January and all they have done since January is harass me over the phone, wanting my bank account numbers or a credit card number that they can instantly charge things to, but I told them they had to send me a bill. They said they have sent me bills, but they haven't. I told them I would pay them if I can see something written, but they have refused to do that.

I am happy with them and I do not want to change them. There is nothing critical. They could be a lot cheaper.

We get good quality service from them, and everything works. We don't have dropped calls, we have good coverage, our text messages go through, and it seems to be a reliable service. We don't use cable, and the only reason it is in there, is because they tell us it would be higher cost to have internet and phones alone as stand alone. The internet is generally reliable, but there are times when it is slow although it is wired in the house. I think they throw in extra stuff, and so you have to be vigilante.

Their service is much better. For a lower price I am getting more cable and getting what I need. The price is good and I feel like I'm getting more value for the price.

Their service is much better. And their internet speed is much faster. The price is good and I feel like I'm getting more value for the price.

Everything went well

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They installed the service on time, and I used them for internet for about 6 months. During this time, my internet was very slow and if I wanted to stream a TV show, I had to disconnect every other device from the internet to keep it from being and quot;jumpyand quot;. I was on a budget and Verizon was the cheapest internet provider for my location in Woburn MA but when I had had enough and decided to pay more to upgrade, they explained that I was already receiving the fastest DSL service for my address. Verizon had faster services, but none of them were available for my location. To their credit, their customer service representatives were always helpful over the phone, and they didn't give me any hassle once they realized that they couldn't help me increase my speed.

But lots of lag during peak hours.

It went well and fast

This lost the workorder, twice. Took four or five phone calls over two or three months to renew. Should of taken one call.
The Fios service is top notch, picture quality is great, Internet is fast. Whenever I do an Internet speed test, I get what I'm paying for, which is 25Meg upload and download. Any customer service call takes 5 - 15 minutes to a real person.
Price is getting very high. My service package was $129/mo three years ago, then $149, now $159. Will be checking Xfinity next time. DVR is very slow moving between menus and has low capacity.

Couldn't reconnect any of them with support services. Called many numbers, spent 12 hours, and got one back.

I stay with Verizon because I am too lazy to switch, but they quality is very poor. If you are moving to Cambridge and have not selected a provide yet, you may want to look around. The landline is POK, but the internet access is the worst of anyone I know. It drops so many websites and takes a long time to pull up all of them (I have a new computer, so it is not me).

It went fine, the fee is the best they can provide and I'll stay with them. Minor outages are usually weather related.

The one major complaint I have is, like all companies in this industry, their pricing and billing procedures, as well as the layout of their invoices, are very frustrating to navigate. I would give anything just to have a simplified bill that I could understand, and believe that companies make them intentionally confusing to hide what a customer's true cost is. That being said, I would rate Verizon very high in customer service and quality. I had a period a year ago where my internet connection kept going down, and I had one tech that was excellent in solving the issue, and actually gave me his cell phone number, which I have used a couple times since. That kind of personalized service from a mega-company like Verizon is unheard of, and it will make it very difficult for me to jump ship to another provider. No problems with their cable services or phone or internet quality or speed. I have also found Verizon wireless' customer service to be above average

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I feel that they are excellent both in customer service, i have a house in a very remote area and Verizon is the only thing that really works pretty well. I have had problems on the road and had to call somebody to get help, they have been very receptive customer service wise, so i am happy with their service. They could do better with their pricing.

Need to switch providers now.

Disappointed that they missed connection and then they charged me to correct their error.

The service is excellent. I have data and text. Generally, it is good. I have a landline also. I have a good selection of channels. We have one channel that does not come through in HD. They have come out to try to fix it, but we are unable to get this channel. I am generally happy. It is a lot of money.

I have the family plan with them. They are pretty good. I can get online for a certain amount of gigabytes; it is pretty fast. If I get 4G it is pretty fast but if I get 3G then its 3G speed. I chose them because of their coverage. Their quality of service is decent. Their professionalism has been very good as well.

We've had good luck with them. We have very good service. If you update monthly, your phone finds new towers that have been put in and you are less likely to get black zones. I really like Verizon. They told me that my plan was too expensive and I appreciated somebody to tell me that I was paying to much for the amount I was using my phone.

The whole thing is all bundled up together, it's like $230 for the internet, cellphone and home phone. We're happy with it. I don't have internet on my cellphone. We had Comcast and we changed to Verizon because they have a special. We got $300 back and we got a reduced rate for 3 years for the internet. I like it because it's cheaper and their price were comparable, they almost have a monopoly so I'm not going to giving this up because you got 2 choices, you get Comcast or you get Verizon. I haven't had a call for service.