Herb Chambers Lexus of Sharon

I really enjoyed my car-buying experience for a brand new car at Herb Chambers Sharon! My salesman (Mr. Truong) was fantastic, and the sales manager (the person you negotiate the price with), Mr. Kotsiopoulos was great. I shopped around at seven dealers (four for Lexus and three for BMW), and Chambers offered me the most for my trade-in. Since the model I wanted to purchase only two months earlier started arriving in showrooms, the three other Lexus dealers said that the car would sell at MSRP. Chambers offered an acceptable discount. The business office (where you make your payment and are offered additional services) seemed a little bit pushy but not uncomfortably so and they were polite, professional and personable. I purchased tire/rim insurance and just as I was about to leave the showroom the representative caught up with me to say that because my wheels had shiny chrome the insurance didn’t cover any damage to the chrome. I said in that case I wanted to cancel the policy, and he said it wouldn’t be a problem. The tech department (who tutors you on all the technology aspects of the car) was good. I scheduled for the tech person to come to my house because with my previous car I had problems pairing up the garage-door transmitter to the car, and the tech had it up and running in less than six seconds. He forgot to show up for the scheduled appointment but he came the next day at my convenience. I haven’t needed any service but seven days after I received the car I was told to show up at service to get my registration and inspection. It was a rainy Friday at 2pm and there weren’t many cars in the service area and there was only one valet who was busily involved with another car. I just sat in my car for about five minutes, feeling ignored and not knowing what to do/where to go(it would have been nice if he could have at least waved or said “someone’ll be with you shortly”). Then someone came up and greeted me, asked if I were there for service, and I said “not really” - just to pick up my registration and get an inspection. I did mention, though, that I had two technology issues, While he spoke fluent English it was difficult to understand his accent. After a bit, a service manager came over and expeditiously and competently took care of everything. Would I shop Chambers Sharon again and recommend that others do so? Absolutely yes! It's a wonderful dealership(I've been to the service department for a regular maintenance and a recall and the service operation is stellar.) Would I purchase the model I did (LS500) or recommend it to others? Absolutely not.

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I specified to them that I wanted no high strategy, I wanted no pressure and they followed through. I just think when it gets right down to a price on a car all dealers get a little shady.

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All went well. Car was done when promised. Car runs great. Would have been more expensive without 15% off coupon!

Nice waiting area. TV, free Wi-Fi access, courtesy shuttle available, even free food.
Dealer is more expensive than local garage, but you are paying for all the extras they provide!