UNIVERSAL PROPERTY MANAGEMENT

FRANK WAS REFERRED BY A FRIEND. HE WAS INITIALLY FRIENDLY AND WILLING TO ADD SMALL JOBS TO THE PROJECT SCOPE THE DAY HE ARRIVED. HE REPLACED THE LEAKING SKYLIGHT WITH A COLLEAGUE BUT MADE NO REPAIRS TO THE ORIGINAL SURROUNDING AREA/HOLE THAT SUPPORTS THE SKYLIGHT. IN LESS THAN A YEAR, THE SKYLIGHT BEGAN SEEPING AGAIN AND MOVED TO FULL BLOWN DRIPPING ALONG OUR BATHROOM CEILING. FRANK IGNORED OUR CALLS FOR SEVERAL MONTHS AND FINALLY RESPONDED. HE CAME AND VISUALLY LOOKED AT THE SKYLIGHT AND SAID THERE WAS NOTHING HE COULD SEE WRONG AND LEFT. WHEN WE SPOKE W/HIM BY PHONE HE SAID HE STOOD BY HIS WORK, SAW NOTHING WRONG BUT WOULD REPAIR IT OR COVER THE COSTS IF WE WANTED SOMEONE ELSE TO DO THE WORK. OUR ROOFER REFERRED HIS WORK WAS A "PATCH JOB" WITH ROOF TILES JUST RIPPED AND STUFFED INTO PLACE AROUND THE SKYLIGHT AND NOT NAILED TO THE ROOF. FRANK HAS SINCE NOT RETURNED OUR CALLS ABOUT HIS INTENTION TO REPAIR THE WORK. I'VE SINCE CALLED VELUX TO ASSESS THE PROBLEM.