SEARS

It went well. Repaired the machine quickly. Has been running properly since repair was done.

It was appalling job because they forgot to punch out an hole that was connected to the vent and the fan that they had installed  they must have put in some what wrong because it makes a lot of noise I was very unhappy, I still bitter with them because I am still living with the problem, they could have done the job right.

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It was  long time that I went to Sears for appliances. something happened then but i forgot. So when the wife and agreed that the washing machine and dryer should be tossed out ( they are approximately 20 years old) it was time to restart.
 
Went to the Sears in Burlington MA.    No one came up to us?.. I can appreciate that salespeople can be overpowering but ignoring  customer? We had to search a rep that would answer some basic questions, basic cost, additional cost warranty, delivery ,  wait time, handling the removal of the existing machines.
We got a nod of his head ! NO answers?.he ha d t check with someone else before he could answer anything.
We just wasted our time
PLEASE DONT WASTE YOURS

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unknown

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The cost was expensive, but I think there were a lot of parts that needed to be replaced. They were really fast, and they knew what was wrong. They had to order a replacement, and they came by and fixed it.

They did a great job at fixing my freezer, they even paid to help replace the food I lost when the freezer went out.  I would recommend them to anyone.  I was extremely happy.

Came once we paid for the visit plus the part that was diagnosed as bad.
Part arrived two days later but Sears couldn't come for another two weeks...
Second visit finally arrives, technician says that the first person mis-diagnosed, a different part is needed.
New part arrives two days later but Sears can't come for another two weeks.
We call Sears asking for some resolution - we shouldn't have to wait two more weeks, we should have priority ! And, by the way, why should we pay for the first visit when it in fact resulted in a mis-diagnosis?
Sears was absolutely unresponsive, deceptive, avoiding, and unwilling to resolve the issue. Absolutely no concept of proper customer service, especially after IT WAS THEIR MISTAKE. Mistakes happen, yes, but you try to make the customer feel that you're doing everything you can to resolve it ASAP - this was not the Sears approach!
Currently in billing dispute, trying to get some of the above money back, but have moved on to deal with someone else about getting the machine fixed.

I would not recommend them.

see above

They are wonderful.  They come when they say and they are clean.  They come and do their job.  The only negative is that they don’t seem to always have parts and so I would have to reschedule another appointment.  You can just shop for your best price, they do have multiple brands.

They informed me the noise in the back tire was coming from too much junk in the car. Even after I had emptied the car, the noise was still occuring. Based on my experiences with Sears in the past, which were positive, this one was not at all what I expected in terms of customer service. I will not be using Sears Automotive for future needs.

Great!

They were excellent, the work was well planned and executed. I would use them again.

THE GUY AT SEARS LOOKED AT MY EXISTING TIRES AND TOLD ME THAT I ONLY NEEDED TO REPLACE TWO, NOT ALL FOUR. HE WAS VERY HELPFUL, BUT THE PLACE IS MOBBED, AND YOU HAVE TO WAIT A LONG TIME.