The experience with Sal from Saugus door was exceptional. He arrived on time and in a truck that clearly was marked Saugus Overhead Door. He explained what washing to replace. The price quoted prior to job was price unpaid upon completion. He took the time to set up my car to the garage openers and he cleaned up and took parts etc with him. Lisa is the office was also very kind and helped schedule the visit in a timely manner. i would highly recommend saugus door. Beware of other companies that you can’t identify.

Service person friendly and knowledgeable.

It went great. Excellent work.

Hands down the worst experience I have ever had with a contractor. It’s been over 5 months since Sal, who was quick to do so, collected my deposit. 3 trips to my house spread over 4 months, they have two garage doors installed, one with a black handle as shown in the quote, one without. One has the motor installed (doesn’t work though), one they never started. The secretary has called me four different times now to schedule a time to come finish the install, which I tell her every time, the house is under construction and thanks to their garage door, it cant lock so please come any time and finish. Four calls, four different dates set, zero times shown up. When the first motor was being installed I pulled up to my house to see how things were going to find a section larger than a refridgerator box of charred and blackened pavers in a paver driveway that was less than a week old. When I questioned the two disgruntled men working there, they claimed they accidentally lit a box on fire with a cigarette but not to worry, it didn’t catch the house. I called Sal in an uproar and he told me he “doesn’t think his guys would light a fire”, and never called me again about the issue, could have truly cared less even with the countless photos I sent. His secretary, one of the many times scheduling my next no show appointment, told me those guys were just hired and fired, and not to worry, the next guys they hire and send wont light any fires. So 5 months later, I have two garage doors, that don’t match, one motor that doesn’t work, and one door I can not lock. The best of it all is, my original quote was for $4121.66. I gave a deposit of $2743.00 to order the doors Sal stated. I just found out by looking at my credit card statement, Sal took it upon himself to charge my card $1648.66 last month, without so much as mentioning it to me (or finishing my job and replacing the pavers his workers destroyed). So in the end, I was charged $4391.66 for a job that was quoted at $4121.66, for a job that is not complete, for a job that caused about $1500 in destruction to my property. There wasn’t an honest, concerned, geniune, sincere or appreciated action by Saugus Over Head door or any of its employees. This was a lot more than just a bad experience.

They showed up on time for the estimate, and brought catalogs and sample chips to help choose from. The installers showed up right on time and left the whole place cleaner than it was when they got there.

on time on budget

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I am very happy with Sal's work. I highly recommend him! His staff, quality of work, price - all around is great! Sal was very easy to work with and reliable.

We spoke to a lot of overhead door guys and they all seem pretty similar when it comes to door selection, quality and openers. The prices varied alot and Sal was the best price for the quality we were looking at. I liked Sal the most of all of the guys we spoke to: he was very personable, easy to deal with, gave us the options in a straightforward way. 
We ended up going with another company because my wife liked the style of one specific door that he did not carry. I wish he could have. Will post our experience with the other company after he installs.

See above   STANDS BEHIND HIS WORK;  MOST IMPORTANT!!

unknown

Our garage doors and motors were in need of replacement for some time. We contacted and got quotes from three local companies (Overhead Doors of Danvers, Karmin Door, and Saugus Overhead Door).

The bid from Overhead Door from Danvers was $3,300 so we immediately ruled them out. The bids from Karmin and Saugus Overhead Door were within $50 of each other, and we decided to go with Saugus Overhead Door.

The installer was very good in terms of arriving and completing on time, and cleaning up. My wife and I couldn't be happier with the look of the new doors and the quiet openers.

I've had about 30 contacts and spent many hundreds of dollars with Saugus Overhead Door. Although they are only 1/2 mile from my house, most of the contacts have been unpleasant. They charged what at least seems to me to be high labor prices, returned less than 50% of my calls, often didn't come when promised, broke other promises and were dangerously unprofessional.
In January 2013, I lost possession of a triple remote. They sold me a new remote and supposedly disabled the old one for both garage doors. When I regained possession of it, I found that the remote still opened one garage door! (I could have been easily burglarized should the person who had the opener and knew where I lived, been so inclined.) So I went by personally to see Sal. He refused to give me a refund, promising to come out and reprogram it to work on both doors, and install a wireless remote. It's been over a year, but they never would do any of this.
Two weeks ago the door broke again and they did not return my calls.
Angie's List connected me with a GREAT garage door company. See my review of Trinity.

Sal DiFilippo was professional, helpful, and provided quality workmanship. We chose Saugus Overhead door to replace a single door in our detached garage. Once the order for the custom door was released it was installed about two weeks later just as Sal had promised. Although I was not home for the installation my neighbor said the workers were quite professional and she too was happy with their work. The staff cleaned up after each day of work and our new door is working flawlessly.

It went very smoothly.

Business was a little hard to get a hold of; showed up earlier then scheduled, and with no one home, so installer left. But, a phone call to the dispatcher brought the installer back. He put in the door opener quickly and price was exactly what was quoted over the phone.

Great job. Came out within a couple of days and the job took a few hours.

The garage door in question has a door opener that was strained because one of the two door springs had broken (house is 36 years old). Sal DiFilippo of Saugus Overhead Door Co, arrived on time for what I thought was going to be an estimate. He began right away to work on the door, and at all times was courteous. The job took a couple of hours, but was successfully completed in a professional manner Sal kept a "running estimate" of possible cost, so I was not caught off guard on that. I highly recommend their services. Jim Carroll

We had a good experience both times. The technicians were prompt and knowledgeable. They were organized and removed the old door without problems. All of our questions about adjustments and operation were answered fully. They were a little hard to reach when we needed service later.

We had moved here and the garage door opener wasn't working. We had to leave it open because if we close we weren't able to open it again. It was so old that it had the hot wire with a screwdriver. They installed a new one. There was one time when I thought I broke it but they came and checked it. They didn't charge me anything for that work. They were fine.

Overall it went well.

Great - they were professional, very transparent about my options (even the less expensive ones), and once the work was scheduled they were on time, quick and clean.

Sal was prompt. He came out on the Saturday following our phone call. He stuck to his estimate, no hidden surprises. My door was a custom order, as it is a smaller than usual size. He called me two days prior to arriving for the installation and the work was done expeditiously. He was very friendly, informative, and professional. I would highly recommend him.

Sal is the man. Really nice guy with a sense of humor, and he did a FANTASTIC JOB on the door. I would HIGHLY recommend this company if you need a new garage door installed. Took about 2 weeks after the estimate for the door to be shipped to the company and then install it. Well worth the investment.

They did a good clean job as promised. Took some time to get them to the job site, but overall I was pleased. Would recommend them and use them again in the future. It's a small operation so they're somewhat slow in scheduling and returning phone calls if they are busy.