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Saugus Overhead Door, LLC
Garage Door Installation and Replacement, Garage Door Repair, Garage Door Opener Installation and Replacement,
About us
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.
Business highlights
Emergency services offered
27 years of experience
Services we offer
Garage Door Repair, Installations & Repair of electric operators, installations of garage doors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.859 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 59 reviews
Pierre P.
May 2023
Garage Door Installation and Replacement
Good team
Jim F.
Dec 2022
Garage Door Installation and Replacement
Sal was east to work with, communicated through the process of helping me select new doors, providing clear estimates and schedule information. Installation was scheduled quickly after the doors were delivered and the installation was completed professionally and neatly competed with a high degree of quality. Highly recommended!
Chris L.
Nov 2022
Garage Door Installation and Replacement
Great job. Fast and affordable
Bijendra G.
Oct 2022
Garage Door Repair
Nothing
Gary B.
Apr 2022
Garage Door Installation and Replacement
great experience, highly recommend
Sally G.
Dec 2021
Garage Door Repair
Sal arrived early, which was perfect. He cleaned the garage door tracks, adjusted tension in springs, tested remotes and replaced one.
Rob S.
Dec 2021
Garage Door Repair
Great and fast
Harry S.
Nov 2021
Excellent! They were a great company to do busies with.
Connie F.
Nov 2021
Excellent ! He was prompt and professional. He solved my problem immediately. I would recommend him to family and friends...CAF
John P.
Oct 2021
Garage Door Installation and Replacement
Doors look beautiful! They came out and did an adjustment and the doors work beautifully. Will not hesitate to use them again!
Jeffrey W.
Oct 2021
Garage Door Installation and Replacement
Excellent work!
Mario F.
Sep 2021
Garage Door Repair
Really good
Kathy M.
Jun 2021
Garage Door Installation and Replacement
Set up the appointment and completed the work very quickly. Very knowledgeable and got everything fixed.
Response from Saugus Overhead Door, LLC
"Thank you Kathy, we really appreciate your support. Saugus Overhead Door."
Lauren B.
Jun 2021
Garage Door Installation and Replacement
They are an excellent local business to support. They had to work when it was murderously hot out and were very apologetic when the didn't get done in one day (understandably). There were some issues with installation (because we have an ancient garage) but they were able to deal with it. They were also extremely nice about coming back to fix what they had just done not two weeks after because we had an "incident" that messed up their work! I would definitely recommend them -- they are accessible and extremely affordable.
Response from Saugus Overhead Door, LLC
"Monday 6-21-21 Hello Lauren, I do apologize for the delay. The original person you spoke with within the office has been out for over two weeks now due to illness and I was unaware of your call until I reviewed the voicemail this afternoon when I returned to the office today. Your doors were installed two weeks ago on Monday 6-7-21, and we had to come back the next day to finish due to the heatwave of 100-degree temperature. The horizontal track on the garage door needed an adjustment because your existing side door was originally sitting in the opening too high and hitting the track when it swung in. This was one of your concerns and was checked off your list when we returned the second day to finish the install. The Technician did inform your husband that he did indeed have to remove the sports equipment rack because it was blocking the installation mounting bracket of the new track system. It might have been an overlook to reattach the 2x4 back onto the wall for the rack, we do apologize, and that will be taken care of. The perimeter of the door needs to be flat and free of any build-up such as paint or caulking, so the garage door will have a tight seal with no gaps. Before the customer signs off on the invoice the technician cleans up the floor of any debris, cardboard, nails, etc, and wipes down the door, and goes over the install with the customer before the job is complete which I am confused as to why you have signed off if there is a checklist to still go through. I will call you in the morning to see if you are available to come by and go over the checklist. Again I do apologize. Sincerely Sal."
Ray G.
Jun 2021
Garage Door Repair
Sal was great. Highly skilled. You won't go wrong using saugus overhead door.
Edwin G.
May 2021
Great company
Mike C.
May 2021
Garage Door Installation and Replacement
The owner, Sal, is great to work with.
Mike B.
Apr 2021
Garage Door Installation and Replacement
Door was sticking after a week and would not close. Called company to have them come out and look but they never returned my call or came out. Appears once they get their money, they are done.
Response from Saugus Overhead Door, LLC
"Hello Mike, I never received a call from you because if I had, I would have come out right away. We were experiencing technical issues with the phone for the last 2 weeks. Our phones are running fine now. If you still need us to come out, we can be out there right away. We apologize for any inconvenience. SaugusDoor 781-231-7300"
Darlene D.
Apr 2021
Garage Door Repair
They came when they said they would. They were very professional and very nice. The work was excellent. I’m very happy with my experience with this company.
Mike B.
Apr 2021
Very quick. Completed as expected. Clean. Well done.
Emily D.
Mar 2021
Sal came out right away, on a Saturday, to fix our garage door opener and access keypad. It turned out to be a relatively easy fix and he was done very quickly. He clearly knew what he doing and did it very well. We will definitely call again if we have garage door trouble.
Debbie H.
Mar 2021
Garage Door Repair
Mike was very personable and efficient. He was able to quickly assess the issue that two other people could not. He made the repairs and did an inspection of my garage door. He also greased the rollers and provided a new pull cord. Overall, very happy with the service! I would recommend them.
David O.
Mar 2021
Garage Door Repair
The team was timely and professional. They showed me how the new garage door opener works with bluetooth, etc.
Ann Y.
Feb 2021
he came when he said he would. He came with equipment needed. He fixed the problem I reported, plus a secondary problem related to "pulley". Everything now works fine. Issues? Service was advertised as $350, actual cost $610. The $350 was advertised by Home Advisor and their vendor did not deliver. I paid $610 and gave a garage door opener that opens and closes -- this has not closed by remote for years -- opens and closes by remote. I am happy.
Colene G.
Feb 2021
Garage Door Repair
Mike was knowledgeable and realistic about the project.
Licensing
State Contractor License Requirements
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FAQ
Saugus Overhead Door, LLC is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Saugus Overhead Door, LLC accepts the following forms of payment: CreditCard
Yes, Saugus Overhead Door, LLC offers free project estimates.
No, Saugus Overhead Door, LLC does not offer eco-friendly accreditations.
No, Saugus Overhead Door, LLC does not offer a senior discount.
Yes, Saugus Overhead Door, LLC offers emergency services.
No, Saugus Overhead Door, LLC does not offer warranties.