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Bradford Carpet One
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Bradford Carpet One Floor & Home is a third generation family business serving eastern Massachusetts since 1986. We recently relocated to Peabody with a new and improved showroom. With one of the largest selections of carpet, hardwood, laminate, ceramic tile, resilient flooring, and area rugs in the area, we’ve got your flooring needs covered. And with personal, professional service from our trained flooring experts, you’ll find the product, warranty, and color that are just right for you. And our exceptional service doesn't end in the store. Once you've chosen your new floor, rest assured it will be installed by one of our certified installation professionals who will make sure you're completely satisfied from the beginning to end. We specialize in residential floor covering, as well as commercial/industrial projects.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Carpet, LVT, area rugs, ceramic, hall runners & remnants, hardwood, laminate, stair runners, vinyl
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 0% |
Showing 1-25 of 30 reviews
REBECCA P.
Apr 2019
The cork floor Bradford Carpet One installed looked good at first but then gaps developed which need to be corrected. I have called repeatedly to try to schedule this work to be done to fix the floor but the folks at Bradford Carpet One have not responded. I'm disappointed and would not use them again.
Trish M.
Mar 2017
Could not have gone better! The crew showed up on time and ere very pleasant. Although there was only 1 each day that spoke English, but that went fine. They worked hard and barely stopped for a break. The work was finished very quickly -2 days. We are very pleased. Bradford has done many jobs for us in the past 30 years and we have been happy every time.
Response from Bradford Carpet One
"Thank you for the feedback. We are so happy you're pleased. Thank you for choosing us as your trusted flooring providers for 30 years. We appreciate your business."
Mike S.
Mar 2017
Pam was initially very prompt and helpful, but showed up earlier than promised and didn't wait until I was home; she just took preliminary measurements and left, without being able to answer any questions or discuss anything in person. Later in the process, she went silent and unresponsive, until I called and spoke with a manager, after which she responded. When I sent back a signed contract, she again failed to respond to set an installation date until I again called to inquire. When the guys came to measure the installation so they could go back to the shop to cut and bind the carpeting, they made a significant error at one bend at the end of the hall. They hadn't asked me what to do, and Pam wasn't with them, so they cut and bound the carpet with the error. When they installed the carpet, the error was obvious, so they had to come back another day to repair it. I'm concerned about the long-term effects of that repair but it looks fine for the moment. Pam never contacted me after the installation to apologize for the error, or to see if I was satisfied, or to follow up in any way, and they charged the final amount to my credit card without ever calling to check on my satisfaction. Since the carpet was now installed, I didn't feel like calling (for the third time) to explain what good customer service is.
Response from Bradford Carpet One
"Hi [Member Name Removed], we are sorry to hear to this. We are committed to providing each of our customers with quality products and superb customer service. We'd be happy to address any questions or concerns you may have about your experience with us. One of our managers will be reaching out to you to discuss your concerns. In the meantime, please give us a call at 781-231-2955 if you would like to discuss this further."
Jean F.
Feb 2017
Project went very well. Pam was very accommodating in what we were looking for in price and timing in replacing the carpets. The workers showed up and had the old carpet removed and new carpet installed in one day. Great Work!
Jessica R.
Dec 2016
Overall, I was pleased with the work. The in-store help was great; they helped me pick out the right product for my rooms, in the right colors to match my bedding and wall colors. The carpet itself is beautiful/soft/plush and exactly what I wanted. Their pricing was fair and competitive. In some of the corners of the rooms and where they had to cut into the closets, the cuts aren't perfect. It doesn't look bad by any means, but it could have been more precise. Communication throughout the process was great, and delivery/installation was very punctual. They actually worked hard to fit installation into a very tight window of time that I requested (after walls were painted and before hardwood floors were refinished), which I really appreciated. After installation, I was surprised to find little carpet bits around my front yard (it was as if they brought the remnant pieces outside and shook them out). They eventually blew away, so it wasn't really a big deal, but not ideal. I would recommend this company and will probably use them again.
Jane R.
Jan 2016
unknown
BO W.
Oct 2015
Pedro called me 30 min ahead of arrival time and I really appreciate it! Pedro and Carlos arrived at 8:20am and started work immediately, and finished the job in 1hr 40min, which is very impressive. The job is well done and the new carpet looks very nice!
They cleaned the carpet before they left.
I definitely will recommend this company, however, I do have some concerns about their communication/responsiveness:
1). My original installation date is 10/20/2015, but I did not get any notice that the installation date will be changed to 10/21/2015 until I called them last minute on the original installation date, which is not professional and responsive enough.
2). It will be great if your company can guarantee customers get email/call response in less than 24 hours, too much delay will not do any good;
Any way, the installation job is well done, I am happy about the result.
They cleaned the carpet before they left.
I definitely will recommend this company, however, I do have some concerns about their communication/responsiveness:
1). My original installation date is 10/20/2015, but I did not get any notice that the installation date will be changed to 10/21/2015 until I called them last minute on the original installation date, which is not professional and responsive enough.
2). It will be great if your company can guarantee customers get email/call response in less than 24 hours, too much delay will not do any good;
Any way, the installation job is well done, I am happy about the result.
Response from Bradford Carpet One
"Thank you - we value your feedback. We are elated you're happy with your bedroom carpeting. We look forward to working with you on your next project."
Gail F.
Jul 2015
.
Response from Bradford Carpet One
"Thank you so much for the kind words! Helping you find the right product is important to us. We look forward to working together again."
Jessica R.
Jun 2015
We used them a couple of times. I was very happy with them. We used them once and they came back and did the stairs and came back and used them again recently. The people in the store were really helpful. The people who came in to install the carpet on the stairs were quite good as well.
Martin S.
Jun 2015
unknown
Beth I.
May 2015
I worked with Pam and she was wonderful. She came to the house for a detailed estimate at a convenient time for us. She came with samples and I chose right then and there. The order took some time but came in correctly. The day of the installation, it took a little extra time due to some uncovered water damage - which the installers took care of and I was charged fairly for. They were careful about nails, as I have kids and pets. I know it took extra time and they were very polite and professional. I would definitely use Bradford Carpet in the future.
Danielle S.
May 2015
unknown
Timothy M.
Apr 2015
We purchased carpeting at the store. Pam was outstanding. She was pleasant, thorough and extremely helpful in selecting the right carpet. She came out the next day and took all the measurements. She provided a timely estimate of the cost and was very flexible in scheduling the installation. The installers arrived on time and did an excellent job with the installation, disposal of the old carpet and cleanup. The whole experience was very positive and we highly recommend Pam and the team at Bradford Carpet One.
John G.
Feb 2015
unknown
Mary S.
Jul 2014
We purchased a carpet runner from Bradford Carpet. Dave, the salesman, is great. He listened to us and helped us find a nice carpet at a good price. He came out the same day and measured the stairway to write up the estimate. We paid him in full on the spot. A few days later, the workers showed up and measured the stairs to cut the carpet. It was our understanding it would just be a few more days before they would call to schedule the installation. (We ordered a standard carpet, have a pretty average stairway, so it was going to be a simple job.) We waited. And waited. and waited. Finally, after two weeks, I called Dave, and he said that he thought it had already been installed. After some phone calls, he scheduled the installation for a few days later. Of course, weekends were booked for a while, so I made the foolish mistake of taking a morning off work to wait for the installers. HA! They didn't show! I had to call three times, each time getting a different story. Basically, our job was small, so they moved it around in the installation schedule to tend to bigger jobs. We were not a priority. They finally came and installed it, but it was only after I lost a day of work and we had to cancel plans that evening (because it was so late when they left we would never have made it to the event in time.)
The funny part (or sad part) is that this is the second time this has happened with us. We worked with Bradford at another home a few years ago and had a similar experience -- great sales, poor installation. The only difference was that the installation at the first place was poorly done -- there were buckles in the carpet after they installed it. Dave had to personally come out and fix it.
So, as I read the other wonderful reviews, it just seems to me that it's us. There must be something about our jobs (too small, too inconvenient, etc.) that don't merit attention from Bradford. We like them, but don't feel their installation is very professional. We have another carpeting project and have gone elsewhere.
The funny part (or sad part) is that this is the second time this has happened with us. We worked with Bradford at another home a few years ago and had a similar experience -- great sales, poor installation. The only difference was that the installation at the first place was poorly done -- there were buckles in the carpet after they installed it. Dave had to personally come out and fix it.
So, as I read the other wonderful reviews, it just seems to me that it's us. There must be something about our jobs (too small, too inconvenient, etc.) that don't merit attention from Bradford. We like them, but don't feel their installation is very professional. We have another carpeting project and have gone elsewhere.
Response from Bradford Carpet One
"Dear customer, thank you for sharing your feedback. We are a family owned business and we truly take every review to heart. Every customer and every project is important to us. I regret that you were not made to feel a priority. There are times when projects run over the time we may have estimated for it. Every jobs timing depends on the project before & sometimes they do run as scheduled. I do apologize that you were inconvenienced. If you do have any other flooring needs in the future, please consider us and allow us to make this right for you."
Michael F.
Apr 2014
Pam from Bradford Carpet in Saugus is a pleasure to work with. Great ideas, offers a range of pricing options and styles to meet your tastes. They communicate effectively via email and phone and showed up on time for the install. The carpet has been in for about 7 months and we couldn't be happier with the finish.
Response from Bradford Carpet One
"Thank you for the kind words [member name removed]. That was a fast 7 months. We're so happy you're loving your carpeting! We really work hard to meet your needs from product, price and lifestyle. Thank you for placing your trust in us."
Joel C.
Dec 2013
Went fine, carpet and services as advertised
Response from Bradford Carpet One
"Thanks for the feedback [member name removed]. Hope you're enjoying your carpet!"
Lauren W.
May 2013
They were great! Their prices are reasonable and always competitive. I am a repeat customer! Their delivery and installation crews are great! They are prompt, extremely professional, and they get the job done quickly. The first time I used them, I had also gotten other quotes to compare prices. However the last two times I used them, I didn't even bother to get other quotes because we were so happy with them!
Response from Bradford Carpet One
"[member name removed], thank you for the kinds words; its wonderful to hear. We've been in business almost 30 years and are very competitive. Being a part of Carpet One, a cooperative of over 2000 stores, we are able to offer the best values to our customers. We appreciate the trust you place in us and always work to make sure our customers are happy from selection through installation. We look forward to assisting on your next project!"
DONALD B.
May 2013
We've been using them for a long time, about 20 years, and we have had no problems with them! They do a really good job and they're also good about making sure everything is taken care of and that you are happy.
Response from Bradford Carpet One
"[member name removed], you are a pleasure to work with. We really value the long standing relationship we've had with you and look forward to the future. Making customers like you happy is our #1 priority!"
Jean L.
May 2013
They were very nice and efficient.
Response from Bradford Carpet One
"Thank you [member name removed]. We hope you are enjoying your carpeting!"
DJ C.
May 2013
Everything went well!
Response from Bradford Carpet One
"That's what we like to hear [member name removed]! Please let us know if you need anything in the future!"
Stephen P.
May 2013
They guys who worked there were really friendly, nice and helpful. However, they ordered the flooring and promised a certain arrival date but there was no shipping over the weekend. I ended up having to wait and then it pushed the contractors back and the whole job was put on hold. I wasn't able to finish the floor when I had planned.
Response from Bradford Carpet One
"[member name removed], thank you for your feedback. We are sorry to hear the timing of your project was delayed. We always do our very best to meet deadlines and we follow shipping closely with our manufacturers. Unfortunately, there are occasions when shipping doesn't go as planned for one reason or another. We do hope you consider working with us again in the future."
Dennis D.
May 2013
It went well. I think they are a terrific company!
Response from Bradford Carpet One
"Thank you for the kind thoughts [member name removed]!"
Paul W.
May 2013
I really like that they have pre-bound carpet remnants. They have ordered for us several times over the year cork flooring. We have never had any complaints about their customer service; we have never had them come in our home and install wall-to-wall carpet.
Response from Bradford Carpet One
"Thank you [member name removed]. It is so nice to hear that you've had so much success. Hope you're enjoying your cork floor. As you know we have hundreds of room size remnants and bound rug pieces at a fantastic value. The selection is always changing so its always good to keep checking them to find the right thing!"
Ella A.
May 2013
I was very pleased with them! I enjoy the carpet very much. The installers were great and it was overall a good experience. I also thought the price was very competitive.
Response from Bradford Carpet One
"Thank you [member name removed]! We hope you're enjoying your carpeting! Please let us know if there is anything we can assist with in the future."
Licensing
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FAQ
Bradford Carpet One is currently rated 4.6 overall out of 5.
Bradford Carpet One accepts the following forms of payment: CreditCard
Yes, Bradford Carpet One offers free project estimates.
No, Bradford Carpet One does not offer eco-friendly accreditations.
No, Bradford Carpet One does not offer a senior discount.
Yes, Bradford Carpet One offers emergency services.
No, Bradford Carpet One does not offer warranties.