The Green Cocoon
About us
Its a green green world! The Green Cocoon is a Massachusetts company based in Salisbury, MA that installs eco-friendly and sustainable soybean-based spray foam products and other insulation types in residential, commercial, industrial, and institutional buildings throughout eastern New England. We work in Massachusetts, New Hampshire, Rhode Island, and Maine. We serve architects, builders, and building owners. Whether you seek to contract us for 1 or 100 jobs, the Green Cocoon staff is all about service: we seek to understand your needs and limits, and apply the best product for the job at hand; this we do with patience and consideration of your time. We value your respect and depend on you for future references. We invest the time to provide in-depth product and installation training for our staff. Included in the training over time is education about the larger principles of green building. As often as possible, we attend workshops that identify best practices in green building design and theory. We are also members of the Green Alliance, and help to organize the activities of this dynamic and growing group of builders, architects, and other industries that serve to protect our environment.
Business highlights
Services we offer
Residential, cellulose & other insulations., commercial, fiberglass batting, industrial and institutional installation of soybean based spray foam products
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
8% | ||
8% | ||
8% | ||
8% |
First, they said they would come on a particular date in April 2013, and I had a siding contractor lined up to come after them. They blew that date by two weeks, giving an excuse that they didn't have the materials. (Ever heard of ordering your materials ahead of time?)
Then they had massive mechanical problems and took over two weeks to finish a job they said would be done in two to three days.
On top of that, they got overspray all over my property and when I complained to have them clean their mess, it took them weeks to do that and they failed to fully clean their mess up. They also got foam overspray on my new siding that I spent over $20K on. Great job guys!
Finally, I had an electrician come and do some work and he opened up a fixture on the outside of the house and guess what, no foam! So I have no idea how much of my house was actually insulated by this crew.
To top it all off, they were completely unprofessional when I would call and bring these issues up. They even went so far as to blame the vinyl siding team for their problems.
Bottom line: did not live up to any part of their agreement and now I have a house that has an unknown amount of insulation in the walls.
"The service we provided ended up being a much larger project than what we expected. This can happen from time to time. There were a number of variables that made this particular project very complicated. We were open and honest about the issues that appeared. The Green Cocoon takes great pride in the work we do and the customer service we deliver. It is our mission to be honest and fair in every project we do. We have many satisfied customers that we do repeat work for because we have built a reputation of being fair and honest even when a project doesn't go quite as planned. Thank you – The Green Cocoon"
And before I write the full review - I want to point out the only "B" grade is price, but that is not against the company, but the fact that the product simply is an expensive solution (but worth it).
I have a summer home in Maine built in the early 1900s. It was never designed for year round occupancy, but that said - over the years we have been adding insulation and tightening it up - and last winter was the first year the entire house was fully occupied (prior years we have shut down water in unused areas and left them unheated).
Knowing we were moving in, about a year and a half ago I started reviewing data on spray foam technology, it's benefits, etc. and convinced myself it was worth pursuing.
After talking with several energy auditors, doing a lot of research on my own, and asking contractor friends for references - I contacted the Green Cocoon.
They initially scheduled a site visit and spent a good deal of time going through the entire house and talking with me about my overall goals and timeline. They made several suggestions but focused on insulating the attic first (as I had been told by other auditors). Due to the size and age of the home (~4000 sq. ft. with two large chimneys) there were really only two options:
- manually locate and seal every air leak into the attic from the second floor, and then add ~18 inches of loose cellulose.
- spray foam the roof.
Over the winter I continued discussions with them, and doing more research on the technology and expected outcome.
Finally this Spring we exchanged several proposals and settled on a final statement of work.
Last week over three days they came onsite and actually did the insulation. I must say, their crew is exceptional.
They again worked directly with me confirming all the details, and were very thorough about covering / protecting anything exposed in the attic that should not get "foam dust" (small plastic beads from the overspray) including the brick on both chimneys.
The weather was hotter than any other time this year and temperatures in the attic were well over 130 degrees (I measured this personally). Yet they were careful, thorough and very professional throughout the entire job.
I am (almost) eager for cold weather again to see the actual benefit. From everything I have read and everyone I have talked with it will be dramatic.
I would strongly recommend these folks to anyone who is considering an insulation project (large or small).
(had I known how the work would go, I would have had it done last fall - but I was being *very* cautious and thorough before committing to the job).
"(deleted member name)- Thank you so much for your thoughtful words. We greatly appreciate you as a customer and we are incredibly happy that we could have such an impact on your home. Customers like you are the reason we continue to grow as a company and as people."
"Thank you for your positive response. We appreciate your business and your referral."
"Thanks for taking the time to post a comment on our company’s page. We pride ourselves on organization, flexibility and leaving the projects clean. We are a customer service oriented company that receives ninety percent of our business through customer referrals. We encourage every customer to contact us in any case that they are not one hundred percent satisfied, we will make it right. Jim- President The Green Cocoon, Inc."
"Thank you for the feedback. We are happy that we were able to help you. Thank you for the business. Jim- President The Green Cocoon, Inc."
"Thank you for the business. It was a pleasure working with you. Jim- President The Green Cocoon, Inc."
Licensing
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