A&A Services Home Improvement

I have always used A & A Services for my home improvements!

I must say communication with A&A is amazing. I had several other estimates and Ed is the only one who actually climbed onto the roof to inspect the gutters. They arrive on time and clean up thoroughly. Ed then came by later in the day to inspect the work done and made some minor adjustments so everything was perfect. Recently with the heavy rains I was having mulch wash away. I called Ed yesterday about the problem and he suggested river stones. I personally cannot carry a bag of river stones. Ed said no problem and he would take care of the buying and placing river stones by the end of the week. Ed took care of the problem the same day I called him. Thank you so very much Ed and A&A Services.

I have mixed feelings about A&A services. The good: * Windows are top notch and look great, installed quickly, work well 6+ months from installation * They have a carpenter as part of crew so were able to expand the size of our 6 picture windows The bad: * Installation crew was sloppy to the point of damaging our home. They left a 2 foot scratch in our hardwood floor and a large ding in a piece of molding near one of our interior doors. We brought both of these issues to the attention of our sales guy at the final inspection. He accused us of lying about the floor scratch and then said he could fix it as he had done his own floor but it would release toxic fumes and require us to leave the house for days. He then criticized the existing finish on all of our floors. Accidents happen but I know for a fact (because I was home) that the installers were working without putting anything protective on the floor and the over the top and offensive response to our legitimate complaints (scratched floors, chipped molding, overall carelessness) was quite upsetting. * Secondary complaint, they reframed the outside of the new windows with treated pine not hardwood as our usual general contractor would recommend (he weighed in after the fact) so now we have to worry about longevity and insects (carpenter bees, termites) damaging the window frames. Wouldn't be as much of an issue if they hadn't cut corners in this way. So overall, I like the windows a lot but I would never hire this company again because of how they respond to complaints and the corner cutting on wood issue.

Team was extremely polite, knowledgeable and professional. I would highly recommend A&A!

Very smoothly done. Clean job that made a big difference in the amount of heat loss we were experiencing.

It went great. I liked, Ed, he was very attentive and explained everything. They followed up to make sure everything is ok. We are working with them now to work on our roof and they've been very thorough with that as well. They are a professional service.

excellent work

A&A Services did a great job replacing all of the gutters on our 100+ year old house. We needed to replace gutters which were terrible shape, having been patch-worked in the past (some were even made of wood.) The consultation visit was professional and thorough, and left me feeling that the company took pride in it's work and would be very concerned with our satisfaction. The work was done with both speed and quality - and with while the project was expensive (gutters are not an exciting thing to spend money on), we feel that it was a great investment in protecting our beautiful vintage home. Very glad we did it and recommended A&A to many of our neighbors who have similar needs for their houses.

unknown

I had to call them back. One of the boards was put in extremely rough and you could actually see the insulation below it. I didn't think that given the cost of $10,000 that that should have been necessary. I realize that it was only one board but it shouldn't have been necessary. The price was good. They do a good job. I wouldn't use them again in future.

unknown

.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

.

It was okay. They were the best value for what we were looking to get after 2 or 3 different estimates. They weren't the best price but were the best value after we looked at it. They were quite responsive. The issues that came up were insurmountable, its just the fact that they shouldn't have been there. They should have had better quality control, better upfront disclosures, that kind of stuff. There was like a lack of coordination between the job and the installation. They asked me to buy stuff, I did, they came and said it wasn't good enough and they had to put their own in which cost 3 times more than mine. I'm assuming the stuff they got was better but you never really know. This was my first time to use this company.

.

.