JP's Services
About us
JP Services 85 Adams Street Sagamore Ma 02561 Phone 508.524.3209 [email protected] No Long Waits! We can usually schedule to meet with you the next day to quote on your job. All repairs and tasks, will be considered and will be quoted. Any larger or complex jobs, or those requiring particular licensing if necessary, maybe sub-contracted to our team of screened professional crews. All of our personnel have been security screened and are our employees. Of course, we are a fully licensed and insured company, our people are covered for any accidents that could occur. Any companies we subcontract work to are supervised by one of our senior staff and are checked for all licensing, insurance, and employee screening. All work is done with safety in mind, and when possible green methods, and materials are used. Further, because we have a large amount of resources available and keep our overhead low, we can offer our services at competitive rates while keeping the highest quality with fast response and completion times. In addition to the “normal” type of handyman services, we also provide the following services which complement the requirements of year round cape cod property ownership. Spring Openings / Winterization Snow Removal Many More… Just Ask!
Business highlights
Services we offer
Lawn & landscape maintenance. Our Pros have pledged to exceed our customers expectations. Remember, The professionals at JP’s are dedicated to managing all of your property service needs. We offer general repair work, carpentry, cleanouts, electrical, landscaping, masonry, organizing, painting, plumbing, “One Call Does It ALL!” We offer you professional services for your home – that really give you peace of mind. Call JP’s for all of your home improvements
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
Our project was to reglaze and minor interior repairs to 13 wood windows. Mr. Pagliarani went to the house and viewed
the project and said he could complete the project.
So, we scheduled for him to begin at 10:00 a.m on an agreed date and time in
November, 2014. He arrived at 11:00 a.m. and walked around looking at the windows and required an additional 20 minutes explanation of the project (even though he said he knew what to do and it was explained on
the phone prior). He worked for a few hours inside on two small side windows of a large picture window, using paint
thinner to remove paint residue on the side of the windows. (One would think that it might be logical to start on the outside windows reglazing and save the interior work for bad weather). At 2:00 p.m., he announced that he had a personal appointment and was leaving. It is a 4 hour round trip for us to go to the house to let him in, and he never informed in advance that he had to leave. Later, when I spoke to him, he claimed that despite my explanation on the phone, his viewing the windows himself prior and the extra 20 minutes at the site, he still didn?t know what the job was,
and he never got any further clarification. He also then stated he was not a date and time person so I could not
schedule any follow up work with him, but we were not planning to anyway. I told him I was a date and time person, he
was not the right person for the job and he misrepresented himself. He called back, left a message and asked
where to send the bill. When we received the bill for $325, it was for 3.5 hours labor and additional for supplies (but never
attached a receipt for supplies).
Followup 12/15/2014
We disagree with Mr. Pagliarani?s response. I do not want to spend time refuting the response, but to us it?s nonsense. The technicians were Mr. Pagliarini and a worker. Mr. Pagliarini (not a technician) said he needed to leave to take his
daughter to an appointment, but never mentioned anything prior.
The invoice we received, handwritten, reads ?window repairs, need to open wants them to look
good & be functional.? In our opinion, he did not understand the project.
We wish we had read the 11/17/14 review prior to considering hiring him. We see similarities to our experience and would
never have hired him.
In order to resolve this, we called Mr. Pagiarani to try to come to a resolution, but he became
very rude, unprofessional and it was clear he was not interested in customer satisfaction.
He has called several times since, leaving messages, asking where his money is, being rude,
insulting, unprofessional and threatening us with legal action. Even though we disagree with the hours worked,
the quality of the work, and believe we would prevail in court, it is not worth our time and effort, and we have paid him.
The good news:
Shortly after this very unpleasant situation, someone referred us to a business that came out, reviewed the project and with very little explanation sent us a several page detailed proposal , completely outlining the project with the full cost of
the project. The price is considerably less thanwhat Mr. Pagliarani?s would have cost. It is clear that this business understands the project completely and has the right experience to get the job done in a cost effective way. After I spoke to the owner of the business I realized this is a much better situation for us.
"We are very sorry to hear the client is unhappy with our services. When she first contacted us, she indicated that she needed some wooden windows re-glazed. She advised us that her husband would be arriving at the home at 10 am and that he would be there all day to let us into the home. We did not agree on a specific time that we were going to come but did arrive at 11 am on that day. When her husband and our technicians evaluated the condition of the windows it was noted that some of the windows were previously “painted in” so they couldn’t be opened. The client requested that they work on getting the two of the malfunctioning windows fixed prior to beginning the re-glazing of the other windows in the home. This issue was not previously mentioned by the client when she called us, and was outside the scope of the original service request. The additional work took 3 ½ hours to correct. The technicians informed the client that they needed to leave for the day and would need to come back to complete the re-glazing. It was already 2:30 pm, so it didn’t make sense to start taking windows apart that late in the day since there would not have been sufficient time to get them re-installed the same day because this can be a time consuming project. He said that was fine, to please call his wife to schedule a time. She called on Saturday, November 8th and left a message saying she wanted us to return on Tuesday, November 11th to complete the work. Unfortunately, we were already booked for that date so we called back the client to let her know that we would be unable to come on Tuesday the 11th. She was upset that we were unable to accommodate her and when she became frustrated with finding a mutually agreeable time to return she advised us "this isn't going to work out". Since this is a 2nd home, we asked her for a proper mailing address to send the bill for the work that was already done. She hung up. After several attempts to call back we were able to find a mailing address via public records but have yet to receive payment for the work that was completed and authorized by the clients husband. We are not even certain that we have a correct billing address. We are more than happy to schedule a time to complete the re-glazing work. This is something we do often, and do very well. However, we do feel very badly that the client was not willing to contact us, or return our phone calls in an attempt to resolve this matter in a more productive manner. In any event, we do expect to be paid in full for the work that was already completed."
Licensing
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