Trethewey Brothers INC

Horrible service, none of the guys knew what they were talking about. The first guy claimed he had 30 yrs. experience yet had to call the boss to ask questions. It took 5 guys to repair one furnace, every time one left they told me one thing and the one that came back told me another. I had to call back multiple times due to the system still having problems. Yet I still got a bill claiming they had to put a piece in, if that was the case I would of been charged at time of service. When I talked to the "big boss" he wasn't willing to listen and claimed his guys don't lie and do a good job. Great way to treat your customers. STAY AWAY!!!

I hadn’t used TBros in at least 15 years, but calling them seemed to be the simplest solution to getting a basement laundry sink installed since their shop is just a half mile from my house and I could stop in to place the order and schedule the work. Now I realize if I had devoted another few hours to finding another plumber I probably would have saved a good $500. Yes, I got an estimate - at least 4 hours or approx $600 for the installation based on a visual inspection by a representative - and to be fair, it came with the caveat that it could possibly take longer. And sure, I knew I was paying top dollar for the actual sink and faucet themselves, but again the convenience seemed worth it at the time. The plumber arrived within the expected time at 10:45 am, and we spent about 15 minutes talking about the positioning of the sink and he began looking around at my system. I asked where the sink was after that time, and he informed me that he was “preparing a stock list” and that someone else would be bringing all the needed supplies from the shop. Interesting, I thought, that they didnt arrive with these fairly basic materials, including the sink which I had already paid for, particularly since they charge a $60 fee just to show up at your home (no one could really explain what that $60 was actually for - more than one employee could only offer “those are our rates” ). Again, I’m barely a half mile from the shop. So at 11:30, yes a full hour and a half later (at $125 an hour), the apprentice arrives with the materials to begin the job. I have a hot/cold supply and waste outlet already in place for the laundry so not much else needed to be prepared. By 2:30 I was really wondering how much longer this was going to take, and finally at 4pm my new laundry sink was installed. The new copper supply pipes near the bottom of the sink basin aren’t secured to anything really, and the can be moved back and forth with a light touch - just one strap further up above on the wall- I don’t know if that’s correct or not, but can’t afford to have these guys over again. The bill for the install: $840, which is some 40% higher than the estimate. Sure, they noted in the estimate that “it could be higher,” but no reasonable explanation of what made it so much more time consuming/complicated (I suspect it was pretty straight forward) was offered. Including the $600 I paid for the sink and faucet, this laundry sink cost me $1,500. The rest of the experience was fairly average I suppose; if you have more money than time, these guys might fit the bill.

BUYER/SERVICEE BEWARE!!! Our family has used Trethewey Brothers as needed for about two years now since moving back into the service area. 2 jobs completed in that time period to my satisfaction specifically because of the plumber that came to house. Keith, good man. Sat and had coffee with my family each time. Months later and out of no where I experienced VERY AGGRESSIVE collections from their office without being able to prove that a $200 invoice open, was actually due as all invoices were paid with plumber onsite with credit card. VERY rude office management. Letting that go... I was in need of a 3rd request for service. Not only was I harassed over this unproven debt to collect the $200 prior to appointment (was paid in full finally once they were able to prove this portion of a job was due prior to 3rd appointment), I stayed home from my company for the 7am-11am window in which I was told they would arrive. At 11:30am I contacted the office to check on my appointment as I have half a business day wasted and several employees needing my in office attention. MUCH to my dismay when I contacted TB, the office manager whom answered the phone was extremely rude and unprofessional to me with zero compassion for my time and service needs after being very level headed with her. Short, sharp rude answers. She simply got more and more attitude as I questioned her in regards to her not informing me of the tardiness and requesting to give me a new window of time so I could plan accordingly and simply said "we will be there when we get there". Then... "Do you want to cancel" with plenty of go screw yourself attitude in her voice. ZERO customer service. At that moment I asked to talk to her boss. Her boss got on phone and I asked him how his day was. Then I proceeded to express in kind my experience with his representative. He called me a liar basically saying "he highly doubts that, I know my girls too well" "I'm not gonna get into this with you. How can I help you?" I said you can help me by telling me how you will discipline your representative for talking to a customer the way she did? He said in an a VERY aggressive and cocky voice "I'm not gonna go round and round with you." How can I help you specific to your job" I said just cancel it. PEOPLE, their are many good plumbers out there. My father lives down cape and is crippled with 3 different types of arthritis, body run into the ground at 60 years old still from 42 years of plumbing and still crawling through spaces to get the job done . Its a sad day when you are treated like a POS when hiring a skilled labor unit to service your home. The culture internally at TBros is at best disgusting at best in management. FIND GOOD CULTURE AT THE CORE IN THE COMPANIES YOUR COMMISSION TO SERVICE YOU. They will enrich your lives and experience. No one is perfect but when your spending your time and money... Stick with harmonious driven entities. Stay away from this one.

Our hot water heater died on a Friday; Trethaway Bros were able to come in and replace it Monday morning. I'm very happy with their responsiveness and the work done.

It was easy and swift. He needed to go get a part and he went and got it and came back quickly and had the job done within the hour. I've used them before for other things, they're the plumber that I rely on.

I think they came pretty much right away.

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Great. They were quick to respond and got the job done in a very timely manner. Very professional. Thanks

unknown

went great and got advice for the future

I think the quality is high. They have been able to give me reasonably advise about what I should and shouldn’t do. They come at a reasonable time and the service is great. The workers ere great. I think all their work is exceptional.

So again, over the years we have used them for 20 something years. They’ve done 3 water heaters, they've done 4 bathrooms.

I called to ask if they would be able to top off the antifreeze in my heating system. I had to schedule 3 visits, buy my own antifreeze, wasted 15 HOURS of my time waiting for them to show up, and felt they took every opportunity to overcharge me. The first time they gave me a 4 hour window to come to my house to do the work. They called me in the last 20 minutes of the window, explained that they were running behind and asked if I could stay home a bit longer. I agreed to waiting an additional 2 hours and was told someone would be over ASAP. NO ONE showed up, and they called again to reschedule the next day. I said I would only agree if my house would be the first one they visited at 7 am. The service person did not show up until after 8 am, charged me for the 40 minutes it supposedly took to drive to my house (which is 4 1/2 miles from their location), only brought 1 gallon of antifreeze (which he happened to have in the truck), charged me more than 2X the going cost of the antifreeze, and then told me I would have to reschedule to have someone come back with more antifreeze. I went out and bought my own antifreeze at half the cost and scheduled another appointment. No one came within the next 4 hour window either but again I was told someone would be over ASAP at the very end of the window. They did actually show up this time and spent 1 1/2 hours to do the work that should have be done correctly the first time at a cost of $150. Instead, I paid over $450 and had to stay home from work 3 separate days for them to do a relatively straightforward job. They charge $104/hour and bill you for the time it takes to drive to your house (and perhaps stop for coffee/breakfast on the way) and round up the billed time 15+ minutes. How about they refund me for the 8 hours I sat home twiddling my thumbs waiting for them to show up in their designated 4 hour work window or the additional 4 1/2 hours beyond this time that I had to stay home from work because they were so late? When I called about the $34 charge for 1 gallon of antifreeze when I just bought the same stuff for $15, they did tell me they made a mistake and overcharged me but they never refunded it. Stay away from this company. It is a waste of time and money!

My general contractor installed a cheap kitchen sink and faucet when I bought my house in 2012. The stainless-steel sink, which was installed from under a granite counter, cracked in four places. The faucet looked state-of-the-art with a pull-out spray but started to leak this year. I decided to go to Trethewey Bros. for a better faucet replacement. I also decided to have the plumber reverse a shower valve because its indicator said cold for hot and hot for cold. I chose a high-end Kohler faucet that was about $500. I also had a better sink already and wanted that installed. I stated this when I ordered the faucet. The person at the showroom said the sink installation could be problematic due to the granite counters. I was overly confident because I thought I had measured the new sink exactly for the bracket holes in the granite. It took about 2 weeks before the actual service occurred, once the faucet had arrived. On the day of service, the Trethewey plumber arrived within the given 4-hour window. The sink-faucet installation was time-consuming and entailed sawing down the sink to fit the suspension brackets under the counter. Placing the sink required two people, so I gladly helped. After all, no sink means no kitchen to anyone who cooks, as I do. The shower valve seemed at the time to be the easier issue. The plumber took apart the valve and inserted a reverse hot seat. He said it was working fine. We settled the bill for sink and shower valve (approx. $900). After two showers, the valve would not shut off. So, starting at 10 AM on Sunday, cold water was running in the shower because there is no designated shut-off for that bathroom. I immediately called the Trethewey number. I got a call back around 1 PM. The man who called back said he would not be able to get anyone to me until Monday. To be fair, it was one of our coldest weekends. I explained that the water was running. He suggested I shut off the water for the whole house. Since our heat is forced hot water, I did not like that idea in freezing weather. I was told the office opened at 7 AM Monday, and, if I didn’t hear from them by 9 AM, to call. They called at 6:47 AM on Monday morning, but I happened to have left my phone in the kitchen and missed the call. I saw they called about 7:10 AM and called back. The friendly dispatcher said she had sent a plumber to another job when I didn’t answer the phone. Meanwhile, our shower was still running. I was given a window of 8 AM to 12 PM for the plumber to arrive. I told the dispatcher to just send the plumber because I would be here all day if necessary. I waited until approximately 11 AM to call the office back. I was placed on hold and was eventually told a different plumber was coming than the one originally here. He showed up, as promised, in about 30 minutes. This plumber immediately conveyed a sense of confident friendliness. He was methodical and courteous. He took apart the leaking shower valve and the new part installed previously by the plumber on the first visit just fell out of the valve. It had not been placed correctly. Hence the severe leak. This plumber went to his truck, got a temporary part to fix that issue and also brought a new spindle to upgrade the old shower valve at my request and added expense (another $80 approximately). He explained that he would order a replacement for the faultily installed part and would reschedule when it came in. He negotiated reduced labor charge for his visit with the office without me asking. Just over 3 weeks later, the second plumber came and completed the shower valve upgrade. I had braced myself for another bill and a conversation about the earlier valve part that had been messed up in the installation. I was pleasantly surprised when the plumber handed me an invoice with no charge for that final visit. He said the company acknowledged that there had been inconvenience. Now that is a why I would recommend Trethewey to anyone looking for a good complete-service plumbing company. Anyone can make a mistake, but the test of a good business is how they make it right.

It was good. We only use them basically except for specialty jobs.

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Their price is more costly this year for some reasons. They're very thorough and they've been in business for a long time. They come on time and they call before they come. They do give a three or a four-hour thing, but still when they say they're going to come, they do and they give me a heads-up. I've been using them for 25 years. If they can't do the plumbing work, there's a company that they recommend and we actually pay Trethewey Brothers but it's a third party.

The two jobs were done efficiently by Threthewey Bros and have lasted in working condition. This was after I had hired (and paid) another plumber to do the outside faucet repair who failed to fix it but charged me anyway. And another plumber from a different company had installed a toilet and had to be called back to redo it because it was not positioned correctly on the hole he made in the floor..

unknown

unknown

Called Trethewey Bros on a Saturday because my 1st floor tenants kitchen sink was backing up.  Problem stemmed from upstairs garbage disposal.  Apparently they like shoving fish bones and other junk into the drain and think that's okay.  I called TBros and they responded promptly and professionally.  Subcontractor came from Dorchester on time and got right to solving the problem and flushing out blockage.  He even fixed a leaky section of the pipe with heavy duty plumbers tape at no charge.
Very happy with service and would call them again with no hesitation.

unknown

This review is long overdue but I just had to write about the fantastic experience my husband and I had with Trethewey-Bros my furnace was 28 years old and in the middle of October my husband and I decided to start the furnace up just to make sure everything was working properly to and black smoke started coming out of the furnace into the basement.   I had a heating contract at the time so I called the repair number and had a Contractor come out with the intention of having him repair the furnace, to my surprise he told me it was gone and had to be replaced.  I went onto the Angie's list website looked at several Contractors that specialized in heating and decided to contact Twethewey Brothers because several of their reviews had mentioned that they were very familiar with the Mass Save Program and paperwork process.  I e-mailed them and received a reply from Brian the very next day and made arrangements to have him come out within a few days to access the situation.  My old furnace was a gigantic dinosaur smack dabe in the middle of my basement so it  took up a lot of space, after first question to Brian after confirming the furnace needed to be replaced was would it be possible to run pipes and move furnace against the wall, he told me absolutely, so my husband and I decided to have them install a new energy efficient furnace, a new and larger hot water tank and have them both moved against the wall.  I really wish I had taken before and after pictures because I cannot tell you how beautiful they look along the wall and not sitting out in the middle of the basement.  I also received a lot of help from Brian with the Mass Save  and the energy rebate paperwork.  My husband and I had a fantastic experience with T-Bros and would highly recommend them to everyone we know.
Sincerely,
Phyllis DaRocha 

unknown

I  feel a waste of my time and money. 
I hope they stated at the appointment that it can take them more than 7-10 days for just the estimate for which they charge $104, I would have not contacted them in the first place and saved my time and money and unnecessary stress due to working with them.
They should refund the fee of $104 charged to come out and give an estimate.

As told by the service person, I waited till Friday,November 20, but since there was no estimate or any news from them so I called them, I was told that they are working on it., I should  have it early next week. So I call up Monday November 23 and still no estimate yet.
Then I called up again Tuesday morning,  November 24, was transferred to a Voice mail of their "dispatacher", left a voice mail.
Didn't here back from anyone.
So I called them again Wednesday morning November 25, talked to the dispatcher and she said "Eddy" and "Mike" are working on my estimate and I should should get the estimate by Friday.
Later that  wednesday November 25, Mike left me a message saying that they are really backed up with emergency service calls and they will have the estimate by early next week.
Thursday November 26 was a holiday, so I called them up today, i.e. Friday November 27- Talked to Mike -
Here is what he told me:-
We are really backed up and are working on your estimate and it usually takes us one to two weeks from the date of appointment to get an estimate so we will get back with an estimate by December 1 or December 2..
At that point, I lost any hope that I had. I was told that I will get my estimate within a week of the service appointment.
Here I am,  12 days since the appointment to assess the work and still being told to wait for the estimate.This wait is  FOR THE ESTIMATE, NOT FOR THE ACTUAL SERVICE.
If I have known that they take more than 7 days for just the estimate for which they charge $104, I would have not contacted them in the first place.
I feel a waste of my time and money. They should refund the fee of $104 charged to come out and give an estimate.
VERY DISAPPOINTED.