Casey Moving & Storage
About us
Family owned & operated. Additional DBA - Kit Moving Corp, Kit Moving Corporation Inc. Additional contact name - Katherine Casey. Additional address - 379 Liberty St. Rockland, MA 02370. Additional phone - 781-871-1190/800-482-8828. Additional e-mail - [email protected]. Cost is determined by the size of the job. Additional fax - (781) 792 0647.
Business highlights
Services we offer
Moving, Packing, Unpacking & Storage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
51% | ||
2% | ||
2% | ||
10% | ||
35% |
This was the worst experience I have ever had with a service provider. I used Casey?s for a move out of my house to a large storage unit that they also owned. The original quote was reasonable and the sales man was nice. During the move, the man in charge was very rude and demanded payment half way through the truck being filled. I thought this was unfair as the move wasn?t finished and there was no way to know what the final hours worked would be, but had no choice but to pay him. The movers were also careless with things and I was worried about the outcome. My things were in storage with them for a very long time while I was working out of state. Billing was random, sometimes I wasn?t charged for months, and sometimes I was overcharged for future months to come. When it came time to get my things out of storage and in to my new house, I called several moving companies for quotes. I did not want to use Casey again because of the unprofessionalism they displayed during the first move. When I called Casey?s to let them know I would be hiring someone to take my things out of storage for my move, they informed me that they would not allow another moving company to remove my things and they would charge me a minimum of $300 to load someone?s truck. None of the other moving companies I spoke with had ever heard of such a practice and they all refused to work with Casey?s on this as it was a potential liability on their end. This left me with no choice but to use Casey?s again. I remembered that during the original move, they told me that if I used them again to move my things out of storage, I would get a significant discount, so I thought that at least this was a benefit despite my being terrified to use them again, much less to see the condition of my things after witnessing how reckless the movers had been during my first move. When I asked Casey?s for a quote, they gave me a reasonable price, but then the manager, Matt, wrote me to say that they would actually be charging me the same thing that I paid the first time. When I asked about the discount I was promised, he said that I was already getting a discount and that I hadn?t paid much for storage. Despicable. He did make it sound like it may not be as much depending on how fast the movers could get my things in to my new house. He would not tell me what time they would be starting, however. I had a very bad feeling about this. Well, moving day came and when the movers introduced themselves to me, one of them seemed half drunk. As I watched my things being removed from the truck, I did notice a few damaged items, which the mover?s responded to by saying that the things were probable already like that. Once again, about half-way through the truck being emptied, the man in charge demanded payment. I told him that I would pay when the truck was empty and I knew the final tally of hours worked. He then called his boss, the same rude manager, Matt, that I had dealt with to date, and he put me on the phone. Matt informed me that they would not finish unloading the truck until I gave them the full payment of what he quoted from the first move, and that they wanted a certified check. It was never mentioned to me that I needed a certified check and I didn?t pay with one the first time which I mentioned to him, and he told me to read the fine print of the ?contract,? by which he meant the quote he had e-mailed me. Matt was very rude and angry. When I reiterated that I would not pay until the truck was empty, he called the guys moving my things and told them to pack up and leave. I called Matt back and told him that I would call the police if they left with my things, he told me that he would call them first. The guys moving me then said they weren?t leaving, but got in the truck and peeled out of my driveway, speeding down the street with my things. I couldn?t believe what was happening. I was backed in to a corner and there was nothing I could do. I called Matt back and told him that I would go to the bank and get a certified check, which I did, and to tell the movers to come back and he agreed. Shortly after this conversation, the police arrived at my door and asked what was going on. When I told them what happened, they were shocked that this company had actually called them instead of the other way around and went out to look for the truck. After this, it was more than 2 hours later that the moving van returned and the guys were extremely irritated and angry. Instead of looking to me to direct them where in the house to put my things, they just started throwing things in to the nearest room. A woman from the company pulled up and said she was there to collect payment. I gave her the check and asked for a receipt which she said she didn?t have. She told me to e-mail the manager for one. At this point, the only thing I could keep reminding myself of was that this was the last time I would ever have to deal with these people. When I e-mailed Matt, the manager, for a receipt, all he sent me was a copy of the same old invoice from the first move with a few sentences saying that I would be charged the same thing. No true receipt. I e-mailed back twice and have called several times to ask for an itemized receipt and get no response. This is the most crooked company I have ever worked with and I cannot believe they are still in business if this is there standard method of operating. The company runs a scam. If you use them, you will be very sorry you did.
"$4000 price was not contract, bid or firm quote. Shipment being moved from 2,492 sq ft home and in excess of 16,000 lbs impossible to give firm quote... hourly rate of $65/hr/mover confirmed verbally on 7/16 and by email on 7/17. Carrier not liable for labor required to complete shipment. Customer had nothing but great things to say until well after move - first contacting us on 8/28 six days after move."
I definitely recommend this company.
The 3 men who showed up on moving day were timely and courteous. I Showed them around the house, pointed out where boxes were marked and they got started. Despite the fact that the man who gave me the estimate promised me that all of my furnishings and artwork would be wrapped well by Casey Movers, I did not see a single item wrapped. Which could account for the shattered glass from one piece of art before even making it to the truck. The movers moved my possessions in what felt to me a random order. When I noted that to one of them he said, "I'm awesome at Tetris." Apparently this was supposed to make me feel better about my belongings being stacked and shoved into a mound in the truck. After about 4 hours of grueling work (and it was extremely hot that day) one of the guys approached me to say the truck was full. There was plenty of my belongings still in the house. When I questioned this, I was told simply that the truck was full. When I suggested that was a problem I was told by another man that they would take care of it, even if it meant coming back the following morning. When I panicked (because the walk-through with the new owners was the next morning) he assured me that he and another guy would show up at 7:30 in the morning and take care of it. When I asked if this was company policy he told me that it was done quite frequently.
When we arrived at my new house I wondered if they were going to take a lunch break. Not that it was my business necessarily, but it was 90 degrees out and they were doing demanding physical work. They told me they were fine and would just push through. They brought dolly after dolly loaded with boxes into the house and tilted them into random rooms - despite the large colorful letters naming where each box was to go. Boxes marked "THIRD FLOOR MASTER BEDROOM" were carelessly tossed in the basement. Then they brought in my piano. The company was well aware that I had a piano and it was going to the second floor. Unwrapped, the 3 men grunted and groaned and sweated, slamming the piano repeatedly into the wall all the way up the stairs. I was on the third floor horrified as I listened but too stunned to actually do anything other than pray. About halfway through unloading the truck we were approached by the lead man with the paperwork. When I questioned him wanting me to sign before the work was complete he said it was pretty standard procedure and that if I wanted I could look around and that there wasn't that much left on the truck.
I chose to look around and found a number of boxes in wrong places, our chest freezer on its side in the middle of the basement floor (not plugged in), and a general lack of order (some boxes stacked, others on their sides, boxes on top of furniture, etc). I did ask them to rectify a few of the more egregious problems (like the freezer), but quite frankly, it was 8:30PM and I just wanted them out of my house. I gave them the bank check they required and the extra money they charged for additional time (the move went well beyond the estimated hours). It wasn't long after they left that we found the giant crack in the side of my wife's dresser or the fact that the sofa had no legs or the fact that the bed was not put together properly.
As anyone might guess by this point, they never showed up the following day to finish the job. I had to borrow a minivan and have friends help move the remainder of our belongings. When I called Casey Movers to complain I was basically told that because I didn't call when the first picture shattered and because I signed the paperwork I had no recourse with them. I begged for some help. The new owners had shown up for their walk-through and were furious, threatening not to release the funds for purchase. Casey Movers said that wasn't their problem. I seriously would have settled for an apology from them, but instead I was berated for entering into an unlawful contract with one of their workers. Apparently having men show up the day after a move to complete it was not company policy. When I talked about the damages and the holes in the stairwell wall, the woman said, "they guys said you were going to have that wall painted anyway."
I will end where I began, this was the worst move I have ever experienced.
Hints of problems began on the day of the scheduled move, June 13th. The two packers showed up on time, along with two additional people and the moving truck. It was raining pretty hard, and the movers made it clear that they did not want to move, saying anything from being worried that my belongings would get wet to being concerned that they could slip on the ramp. Having them not move on that day was going to be a major inconvenience -- we had already moved all of our food and personal belongings to our new house, taken apart all of our beds, and I had rescheduled my commitments so I could be home to supervise the move -- but at their request I called their management and said that it was okay to make the move occur the next day. Their management was surprised, indicating that they moved in rain all the time and it should not be a problem, but they agreed to reschedule for the next day.
The movers showed up the next day, June 14th, on time. Because of the rescheduling I had to leave for about 45 minutes in the afternoon, and came home to find the truck packed up and literally pulling out of the driveway. This is where the fun began. Because the driveway (and road) were blocked as they tried to maneuver onto the road I had to wait in my car for several minutes, along with other traffic, and I noticed that several items that I had left in a fenced off area marked "Do Not Move -- Leave Here at House." were missing. These were items I had set aside for the new owners. The movers had ignored the signage and packed them in the truck. I flagged down the movers and told them what had happened and they were VERY reluctant to remove the items from the truck. The lead mover told me "Too late now, they are coming with us." I had to be extremely strong-willed to get them to remove the items from the truck. By the way, it only took about five minutes to remove those items.
The movers wanted me to go ahead of them so that I could be at the house when they arrived -- a very reasonable request. So, I left before them, and did not discover until it was too late that they had left several items behind that were supposed to be moved. The truck was packed as full as possible, and I am guessing that they ran out of room. They had contracted to move EVERYTHING, and these items (house hold furniture) were in clear site. There is no way that they did not see them. These were not "banned items" like aerosols or fuel, these were home furnishings. I did not discover that this had happened until the next day, and I had not choice but to rent a van and move them myself.
The unpacking of the truck at the seemed to be going well. About halfway through the move, the lead mover presented me with a final bill for their services, and it was in excess of $6300. The original estimate was $2681. I told the mover that there must be some mistake, quoted the original estimate, and told that that I would call their management because there was no way that I was going to pay that amount.
I was then on the phone with the company for close to an hour. In the meantime, all of the movers had completely stopped working and were sitting in on the grass outside my house talking, smoking, and eating the food I had provided them. The lead mover came to me and apologized but said that the company had told them to stop working until the bill was paid. So, it was late in the afternoon, half of my belongings were still on the truck, and nobody was working.
During the conversation with Casey's management on of the managers told me that the person who had provided my estimate had been fired because his estimates were so poor, and so my job should have been estimated at a much higher price. I should point out that this conversation, while stressful, was professional throughout. I told Casey's management that I was sorry that they felt that their estimate was poor, but I had based my decision to hire them on this estimate and had acted in good faith with the expectation that they would meet their committed price.
I will also point out that while I cannot tell you the specifics, there is a law in Massachusetts that controls how much moving companies can charge above their original estimates as long as the scope of work estimated remains the same. Fortunately for me, when I received the original estimate from Casey I had told them that I liked their estimate but I wanted to know if the estimate was a "fixed price" or if I was at risk that the final cost could go up. They told that the cost could go up, but not up by more than 25% due to the aforementioned Massachusetts law. Boy am I glad I asked.
So, back to the telephone conversation with Casey's management. It was during this conversation that I pointed out to them the Massachusetts law governing moving estimates, the same law that they had told me about. They then put me on hold for about five minutes and came up with a new bill amount.
As mentioned above, my original estimate had been $2681. This broke down as $1680 for the move, $525 for the packing service, $300 for the materials, and a $176 fuel surcharge. It also said that the $525 packing service could go as high as $840. So, what Casey Movers did was take the original amount, change the $525 packing service to $840 (which was fine), and then take this total and add 25%, for a final bill of $3745. As soon as I agreed to pay this amount, via credit card (they would not take a check and they wanted immediate payment) the team got back to work. They finished by the end of that day, as originally scheduled.
So, here is my final take. Frankly, the $3745 that I paid for the move was a fair price, and I have no complaints about it. What I do have a major issue with is that they originally estimated the price at $2681 and then presented me with a bill for more than $6300 even though they knew about the Massachusetts law saying they could not exceed their estimate by more than 25%. They staged a work stoppage, and were fully prepared to force me to pay that full amount until I quoted the law. For that reason I am rating them a "D" on Price.
I also have two more major issues. The first is that they intentionally left a large number of my belongings behind. This was clearly done on purpose, and they packed up and left before I could get in the house and point out the problem. By the time I discovered it it was too late.
Finally, over the course of the next month as we finished unpacking the movers boxes and got moved in, we discovered a significant number of damaged items. Our off-white living room sofa now has a large gash in the fabric at the top of the backrest, our cherry office desk now has a large scratch along the side, and so forth.
So, they showed up on time, the movers acted professionally (I can't blame them for the management-ordered work stoppage), and everybody was friendly throughout. But the end product was poor (damaged furniture), they tried to charge me about 133% more than the original estimate (even though I moved a great many items myself), and they left several large items behind
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