Bobbie's Cleaning Divas
About us
Additional Email - [email protected]. Additional Service Area: Hanson, Raynham, Lakeville, Marshfield, Marion, Mattapoisett, Fairhaven, New Bedford, Dartmouth
Business highlights
25 years of experience
Services we offer
Residential & Commercial Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 7% | ||
| 3% | ||
| 3% |
Showing 1-25 of 30 reviews
Natalie W.
Jan 2016
unknown
Response from Bobbie's Cleaning Divas
"Thank you for taking the time to review Bobbie's Cleaning Divas.We do wish you would have given us the feedback months ago, so we could have addressed any issues that you may not have been happy with then, We would love to know how we can reach higher ratings from you, so if you have the time to send Bobbie an email to her email address, we would appreciate it. We strive to make the cleaning process an easy one, and know that the most challenging of all cleanings is a One Time Cleaning. On our end, it usually requires alot of time to get a home up to our standards, the cleaning can be costly, and it can occasionally be an inconvenience to have our team in the home, We try to be flexible, considerate, and always feel one of the most important factors in a successful job is due to good communication skills on the part of our company and our customers."
Bethanie G.
Nov 2015
unknown
Response from Bobbie's Cleaning Divas
"Dear Customer, I would like to take this opportunity to say that I never received any emails from you, nor did I have any contact with you ever. I spoke to your husband about a cleaning he wanted to purchase for you for Mother's Day and after our discussion on the phone, we discussed the scope of the work he wanted and the budget he was willing to spend. The cleaning your husband purchase was for 6 man hours, my team spent almost 7 man hours at your home but it actually required much more than that due to the scope of work required. Your husband wanted us to focus our attention on bathrooms and the kitchen and if we had time, continue to work until the allotted time the cleaning was used up. Had either of you contacted me or the office directly, to let us know that you weren't satisfied, we would have come back out to reclean the areas that you weren't happy with, but we never received any calls or emails from you. Your cleaning was in May of 2015, it is now November... We base phone estimates on our customer's opinion of the condition of their home, hoping that they can report the actual condition of their home correctly. The information that I received from staff was that your home would have taken much more time to bring it up to the company standards of clean. Again, if you had contacted us about your dissatisfaction, we could have come back out to reclean the areas that you were dissatisfied with. Bobbie Frugoli"
Nancy K.
Nov 2015
unknown
Response from Bobbie's Cleaning Divas
"Thanks for your vote of confidence and thank you for your business! Bobbie Frugoli"
John S.
Sep 2015
Well,it started out great. After a couple of visits and email and phone exchanges to be sure Bobbi's cleaner and our wishes were in sync. we were very pleased with the service. Unfortunately, sometime in May (or so) 2 things happened that ended up totally souring the experience. Bobbi ( the owner ) got an injury and our regular bi-weekly cleaner left. We were never notified that the house cleaner had changed even though we left notes every time for the original cleaner. When we contacted Bobbi, it took her more than a week to get back to us and then she explained about her injury and that she had been away from the business for a couple of weeks, and she apologized that the person covering for her never contacted us to advise that our cleaner had left and that we now had a new person. We were ok with that, but we noticed that some of the work wasn't being done as well as we wanted, and also that the new cleaner was marking off things on the cleaning sheet as done, that clearly had not been touched. When we wrote to Bobbi about this in hopes of getting things straightened out, we did not hear back for a couple of weeks. Then I noticed a credit for one cleaning applied to my account, via the standard email and I assumed that Bobbi felt badly about our problem and was crediting us for one of the visits not done up to par. I was wrong. On the next day the cleaners were to come, I got an email from Bobbi that morning telling us that they were not going to do our cleaning any more. No discussion. No warning. Just, "we aren't showing up" on the day we expected them. Although I feel badly that Bobbi had a medical problem, I still feel that as a paying customer for several months we were owed better communication and a response to my note with photos showing Bobbi that the cleaners had lied about what they had done while they were here. But all we got was "goodbye" and a wait of nearly a month after emails and phone calls to get our key back. We have since contracted with an independent cleaning person at about half the cost of what we were paying Cleaning Divas and we are very happy. I am sorry to give a negative review, but people in business need to understand the importance of communication and responsiveness. So my overall score of 3 is really an average of 5 for the way things started out and 1 for the way they ended. I hope she is feeling better and has gotten her communication issues straightened out.
Response from Bobbie's Cleaning Divas
"Bobbie's Cleaning Divas understands that a good client/company match is not always possible, so we try our best to make all situations work. However, in this circumstance it was obvious that we were not able to meet your expectations, and I made the decision to no longer be your cleaning service provider. We believe that having a cleaning service should be a hassle free experience for you, the client. Overall, you seem to be unsatisfied with the services we have provided. The timing of any injury can cause havoc in a business, especially when the injured person is the business owner. It is my opinion, that my staff has done an amazing job, filling my shoes through all of my absences from work while I recover. There will always be independent house cleaners to step into the Cleaning Industry at a lower price than an insured business. Anyone can start cleaning and take on customers. The underground market is full of illegals. Underground cleaning companies don’t report their income or pay income taxes or sales tax. They are putting customers at risk for a nominal savings. Is your home protected?"
Louise L.
Sep 2015
unknown
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence! We appreciate you taking time out of your busy day to review our company!"
Troy J.
Aug 2015
unknown
Response from Bobbie's Cleaning Divas
"Thank you for using Bobbie's Cleaning Divas! We are so pleased to have you as a customer!"
Sarah P.
May 2015
We used Bobbi to do a deep clean in November 2013 before we moved into our new house. She and her team did a fantastic job! I already left a raving review on this site for her services back then. We loved her so much, we didn't hesitate to contact her and her alone to come back for another cleaning. In fact, two of our neighbors are also looking for cleaning and we gave them Bobbi's number to call. We first started calling over a month ago. I emailed twice, filled out the form on her website, and left 3 or 4 messages at both the business and cell numbers. Not one response back in all this time. I have no idea why there would be no response. Everything went extremely well at our first cleaning, we got along great, and have had nothing but praise for Bobbi and her team with everyone we meet. I am now only sorry that we recommended her to our neighbors. I have checked her Facebook page and she is actively on there, so it saddens me that we would get no response. If she is too busy or for some reason isn't interested in our business, it would have been nice to at least get some sort of acknowledgement.
If you can get her to respond to your inquiry, I'm sure you will be more than satisfied with the results, but I am dismayed by the lack of professionalism and responsiveness she has shown.
Response from Bobbie's Cleaning Divas
"[Member name removed], We have tried to contact you by phone on numerous occasions, and were unable to reach you. We have minimized our service area and Pembroke is no longer a town that we service, due to the distance it is from Marion (where we are currently located) I believe when we cleaned for you last, we were located in Plymouth, but have moved since then to the Marion location. Sorry for the confusion and good luck in finding a cleaning service in your area."
Sara D.
Dec 2014
unknown
Response from Bobbie's Cleaning Divas
"Thank you for taking the time to write a review. We would love to know what we can do to improve your experience! Please reach out to me after the holidays have passed so we are able to discuss your experience together. We want to be the best that we can possibly be!"
Sacha M.
Dec 2014
I hired Bobbie's Cleaning Diva's as a gift for my mother. From the beginning my experience with Bobbie was top-notch. She was extremely responsive, returning my voicemail within 24 hours and my emails even quicker. She was extremely thorough in her explanation of what her team would clean and how they would do it. She was very sweet and talked to me quite a bit to make sure I was getting the experience I wanted for my mother's home. I was able to schedule a cleaning the following Monday (we spoke on Friday), which was wonderful. Here is what my mother had to say:
"Well, I just got the best gift in the world from my very thoughtful daughter ? a thorough-top to-bottom cleaning of my house right
before Christmas! Now Santa will not choke on the dust when he slides down my chimney! Working too many hours per week leaves me with very little down time. I want to see family or do something fun with what little time is left, so this was the gift of free time, as Bobbie said when she came by to do her walk through prior to the cleaning. What a gift! Bobbie explained
all the wonderful things her divas would do ? so that I wouldn?t have to! She is so thorough ? she has a checklist ? like Santa ? and the wonderful divas who arrived a while later proceeded to do a detailed high to low cleaning of everything in my house! It was Santa?s workshop before my very eyes! The baseboards, the ceiling fans, the kitchen cabinets, the BLINDS ? every slat, the hardwood floors, the bathrooms top to bottom, the furniture and rugs were vacuumed ? every baluster was wiped down on the stairs and in the loft ? I could go on for days. This Company is made up of wonderful, caring women who are hardworking, detail-oriented, friendly, respectful, and they give back. The company partners with the Cleaning for a Reason Foundation, which provides free cleaning for women undergoing cancer treatment. How could anyone not give this company a try - a company with a heart and a conscience that also does high quality work. I?m sold ? Bobbie?s Cleaning Divas make it feel like Christmas all year long!"
"Well, I just got the best gift in the world from my very thoughtful daughter ? a thorough-top to-bottom cleaning of my house right
before Christmas! Now Santa will not choke on the dust when he slides down my chimney! Working too many hours per week leaves me with very little down time. I want to see family or do something fun with what little time is left, so this was the gift of free time, as Bobbie said when she came by to do her walk through prior to the cleaning. What a gift! Bobbie explained
all the wonderful things her divas would do ? so that I wouldn?t have to! She is so thorough ? she has a checklist ? like Santa ? and the wonderful divas who arrived a while later proceeded to do a detailed high to low cleaning of everything in my house! It was Santa?s workshop before my very eyes! The baseboards, the ceiling fans, the kitchen cabinets, the BLINDS ? every slat, the hardwood floors, the bathrooms top to bottom, the furniture and rugs were vacuumed ? every baluster was wiped down on the stairs and in the loft ? I could go on for days. This Company is made up of wonderful, caring women who are hardworking, detail-oriented, friendly, respectful, and they give back. The company partners with the Cleaning for a Reason Foundation, which provides free cleaning for women undergoing cancer treatment. How could anyone not give this company a try - a company with a heart and a conscience that also does high quality work. I?m sold ? Bobbie?s Cleaning Divas make it feel like Christmas all year long!"
Response from Bobbie's Cleaning Divas
"Thank you so very much for sharing the cleaning experience you had with Bobbie's Cleaning Divas with others here on Angie's List. The fact that you mentioned that our company takes pride in our work from beginning to end means a lot to us! This experience is exactly what we wanted for you and all of our customers."
Dorothea G.
Oct 2014
Very well My client was very satisfied with work.
Response from Bobbie's Cleaning Divas
"Thanks for confidence in Bobbie's Cleaning Divas! It's been my pleasure to be acquainted with such an experienced and knowledgeable realtor. I always look forward to working with your client's, to help them make an easier transition to their moving experience."
Jennifer M.
Oct 2014
We just purchased our home in Fairhaven and it had been sitting empty for over 4 months. My wife is 6 months pregnant and we both work full time so I contacted Bobbie's cleaning divas and within a couple days she had come out to do the estimate. 2 days later her divas were cleaning our house. They cleaned all the windows, 5 bedrooms, kitchen, bathroom, and den. They also cleaned all the floors. They really did remarkable job and now we can start moving in. Thank you Bobbie and your divas!
Response from Bobbie's Cleaning Divas
"Happy to have been able to help you and your family out! You have a lot going on with your move, a new baby coming soon, and both working full time. If you need help in the future, please let us know. We would be honored to help again! Bobbie Frugoli Bobbie's Cleaning Divas"
Denise S.
Oct 2014
It was very easy to book it, and very through as far as pricing with square footage, pets, how many bed/baths how many floors. This was all done before the actually cleaning, gave a price thought it was reasonably. Had them come out they were there when they said they would be. Very professional!!
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence! It was a pleasure dong business with you, and we loved your dog!"
Kathryn D.
Sep 2014
unknown
Response from Bobbie's Cleaning Divas
"We appreciate your feedback and look forward to providing you a healthy and clean home. Enjoy your new found free weekend time! You deserve it! Thank you, Bobbie Frugoli Bobbie's Cleaning Divas"
Kathleen F.
Sep 2014
They were on time and professional. They were courteous and did an excellent job. They stayed until the job was finished.
Response from Bobbie's Cleaning Divas
"We appreciate your feedback! If you should ever need cleaning help in your new home, please give us a call, we do service your new area! Thank you again for using Bobbie's Cleaning Divas! Bobbie Frugoli Bobbie's Cleaning Divas"
Meredith H.
Sep 2014
Two of Bobbie's Divas tackled this very dusty space and transformed it in the course of the day.
In the downstairs hall and stairwell, I had expected that they would simply dust and clean around the equipment that was stored there, but she took the mess in stride and said she could thoroughly clean the stuff and the space -- and she did! -- including wiping down the very dirty risers on the stairs -- so that it practically sparkled!
The rest of the space was throughly cleaned top to bottom, including wiping down all the window and door frames and baseboards. I seldom find other people who clean as well as I do, but these two gals did a superb job.
They completely emptied the kitchen cabinets -- which hadn't been cleaned inside for about 6 years -- carefully moving all the contents, including dishes and glassware, into several cartons for temporary storage. Not only did they thoroughly clean the insides and outsides of the cabinets, but they used some magic product that cleaned the outsides of the cabinets so that they were no longer sticky -- I had tried every kind of product and scrubbed those cabinets down numerous times without removing the sticky surface over the years, and they are finally no longer sticky!
Both cleaners were a pleasure to work and talk with and they approached the job with smiles and enthusiasm and confidence.
As this was a first cleaning of this place -- and the first time I had hired Bobbie's Divas to clean for me -- Bobbie and Nikki came by about 2 hours into the project to check in. They were friendly and professional. I had already formed a very positive impression of Bobbie's professionalism and careful listening from our phone conversations, and in person I felt the same confidence that I was dealing with people who I would be able to trust over time.
It is my intention to have Bobbie and her Divas continue to do regular cleaning of this space, and as well to have her start servicing our home as well.
My expectations were exceeded in every way dealing with Bobbie and Nikki and her Divas in this first encounter.
In the downstairs hall and stairwell, I had expected that they would simply dust and clean around the equipment that was stored there, but she took the mess in stride and said she could thoroughly clean the stuff and the space -- and she did! -- including wiping down the very dirty risers on the stairs -- so that it practically sparkled!
The rest of the space was throughly cleaned top to bottom, including wiping down all the window and door frames and baseboards. I seldom find other people who clean as well as I do, but these two gals did a superb job.
They completely emptied the kitchen cabinets -- which hadn't been cleaned inside for about 6 years -- carefully moving all the contents, including dishes and glassware, into several cartons for temporary storage. Not only did they thoroughly clean the insides and outsides of the cabinets, but they used some magic product that cleaned the outsides of the cabinets so that they were no longer sticky -- I had tried every kind of product and scrubbed those cabinets down numerous times without removing the sticky surface over the years, and they are finally no longer sticky!
Both cleaners were a pleasure to work and talk with and they approached the job with smiles and enthusiasm and confidence.
As this was a first cleaning of this place -- and the first time I had hired Bobbie's Divas to clean for me -- Bobbie and Nikki came by about 2 hours into the project to check in. They were friendly and professional. I had already formed a very positive impression of Bobbie's professionalism and careful listening from our phone conversations, and in person I felt the same confidence that I was dealing with people who I would be able to trust over time.
It is my intention to have Bobbie and her Divas continue to do regular cleaning of this space, and as well to have her start servicing our home as well.
My expectations were exceeded in every way dealing with Bobbie and Nikki and her Divas in this first encounter.
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence! We appreciate your feedback and are happy that we could help you out with your cleaning needs, so you have more free time to do other things. We are looking forward to doing business with you again! Bobbie Frugoli Bobbie's Cleaning Divas"
Lindsay D.
Aug 2014
unknown
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence!!! We are happy to free up some of your time, so you can spend it doing the things that you really want to do. Cleaning is what we love to do!!!"
Kay W.
Jul 2014
unknown
Rene F.
Jul 2014
unknown
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence! We hope the wedding you are preparing for goes wonderful and we are happy to have been able to help you out with your cleaning needs! We look forward to seeing you again in August! Bobbie Frugoli Bobbie's Cleaning Divas"
Zach T.
Jun 2014
Bobbie and her cleaning divas were excellent!!! They were they most professional and respectful cleaning service I have ever had the pleasure of using. The went above and beyond anything I could have expected. They even cleaned under the refrigerator! I am very pleased with everything. Thank you!!!
Response from Bobbie's Cleaning Divas
"Thank you for your vote of confidence! We appreciate you sharing about your experience with us and are happy to help you out with your cleaning needs anytime!"
Wendy M.
Jun 2014
unknown
Margaret W.
Apr 2014
They did very well, the staff was excellent and it was a very organized business. I had a clear understanding and the employees were very nice.
Response from Bobbie's Cleaning Divas
"Your home reflects balance, harmony and relaxation. Our staff thoroughly enjoys coming out to help you with your cleaning needs.Thank you for your positive feedback! Bobbie Frugoli"
Barbara T.
Mar 2014
Two of Bobbie's Divas typically spend about 2 hours bi-weekly cleaning my home. They are very professional and courteous. I have been having my home cleaned by Bobbie's Cleaning Diva's for approximately 8 years and have always been very pleased with their service. They leave my home sparkling clean, not always an easy task with my boys and my dogs! Thank you Bobbie for a great service all these years!!
Response from Bobbie's Cleaning Divas
"Thank you! We love your boys and dogs, they are what makes a house a home."
Sarah P.
Feb 2014
I couldn't be happier with Bobbi and her crew. First of all, the cleaning took nearly two full days (longer than expected), but she only charged $1000 when it should have been a lot more. I have really high ceilings and they brought ladders to clean every single nook and cranny. They cleaned the inside and outside of over 40 windows. She even vacuumed out the vents that were super dusty from neglect (not a full air duct cleaning). Everything was cleaned with environmentally safe products. She took down all the light fixtures and thoroughly cleaned them. In the kitchen, all cabinets (inside and out), all applianced (inside and out) were thoroughly cleaned. The list goes on and on. During our first walk-through, she pointed out things she wasn't happy with that I didn't even notice that she wanted to finish the next day. I've used other cleaners in the past and Bobbi is by far the best by a mile. The price was well worth it for the assurance that there was not one part of my home left unclean. Book her now!
Response from Bobbie's Cleaning Divas
"Thank you for vote of confidence! We pride ourselves on the value and commitment to service to our customers. If you should ever need our service in the future, we would be honored to clean your home on an ongoing basis. Bobbie Frugoli"
Joseph W.
Feb 2014
I have used Bobbie's Cleaning Divas as my house cleaner for going on about 4 years now. They do an excellent job over all but it's the little things that really stand out. All her staff are trained in proper sanitation techniques. No cross contamination from bathrooms to kitchen etc. They take it seriously. The owner travels to trade shows and seminars to stay at the forefront of the cleaning industry she truly brings it to the level of a profession. They show up on time and spend special detail to the areas that need it most. I have never had any reservations about them having full access to my home. One time a five dollar ceramic spoon holder was accidentally broke. I received a call at work, explaining the situation, with an offer to replace it. I trust them in my home and around my valuables.
Elizabeth M.
Oct 2013
Bobbie's team does excellent work most of the time. On the two occassions it wasn't up to their usual standards, I've let Bobbie know and she comes the very next day to fix it - even when i've told her it wasn't neccesary. My hardwood floors can be a challenge due to my pets but they come out fantastic when her team has been there. Bobbie is very approachable and a hard worker - and I feel her prices are reasonable. I would recommend her team to anyone.
Licensing
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FAQ
Bobbie's Cleaning Divas is currently rated 4.6 overall out of 5.
Bobbie's Cleaning Divas accepts the following forms of payment: CreditCard
Yes, Bobbie's Cleaning Divas offers free project estimates.
No, Bobbie's Cleaning Divas does not offer eco-friendly accreditations.
No, Bobbie's Cleaning Divas does not offer a senior discount.
No, Bobbie's Cleaning Divas does not offer emergency services.
No, Bobbie's Cleaning Divas does not offer warranties.