SOZIO

EXCELLENT!

After explaining at length to the salesperson that my apartment was on the fifth floor and being assured it was no problem and no extra fees applied, the delivery people showed up, were surly, and then announced they would not install the machine I had ordered and would not carry it up the stairs without extra charge. I called Chuck Sozio, the owner, got him on the phone and explained what had been told me. He said the salesperson should never have offered me the free delivery and refused to honor it. (Note that I had bought an entire suite of appliances from chuck two years before, a fact he acknowledged in refusing to back what his salesperson said.) Chuck hung up on me twice during our conversations and had his delivery people leave the premises without telling me he was giving up. Chuck and his people were both rude and unprofessional. BTW, they told me they could NOT install the machine in question -- that it was not possible. Within a week, AAA Appliance in JP installed the machine, did it promptly and politely, and at a cheaper price. Avoid Sozio at all costs.

THEY BROKE SOME MOLDING ON THE CORNER OF MY WALL. I ALSO NOTICED THAT THERE WAS A SCRATCH IN THE UNIT AFTER THEY DELIVERED, AND INSTALLED IT. I CALLED THE COMPANY TO MAKE THEM AWARE, AND WAS TOLD THAT THEY WOULD CALL ME BACK. THEY HAVE NOT RESPONDED.

WE HAVE USED THIS APPLIANCE STORE IN THE PAST WITH GOOD LUCK TO QUICKLY REPLACE A BROKEN WASHING MACHINE. WE CHOSE THEM AGAIN TO SAVE TIME, SINCE SEARS DOES NOT DELIVER AND INSTALL IN ONE DAY. THE INITIAL EXPERIENCE WITH THE SALESWOMAN WAS FINE. BUT TWO OF THE FOUR APPLIANCES ARRIVED DAMAGED AND IT TOOK ANOTHER EIGHT WEEKS TO CORRECT THESE PROBLEMS! IN THE PROCESS WE WERE INSULTED, BERATED AND BASICALLY RUN AROUND BY VARIOUS MEMBERS OF THE SOZIO STAFF. WE HAD TO TAKE ANOTHER TWO AND A HALF DAYS OFF WORK WAITING FOR PEOPLE TO COME TO FIX THE PROBLEMS AND IN THE PROCESS DISCOVERED SOZIO'S HAD BADLY ASSEMBLED ONE APPLIANCE. IT WAS A LONG, STRESSFUL AND TIME CONSUMING PROCESS. WHEN WE TRIED TO DISCUSS OUR EXPERIENCE WITH THE OWNER, HE WAS HARD TO REACH AND RUDE. WE BASICALLY WANTED TO FIGURE OUT WHY AND WHERE IT ALL WENT SO BADLY SO WE COULD USE THEM AGAIN. THE OWNER WAS VERY RUDE. ALL IN ALL A VERY NEGATIVE EXPERIENCE AND WE WOULD NOT RECOMMEND USING THIS COMPANY.