About us
RCL Mechanical is a 5 star rated Plumbing, Heating, & Cooling is a locally owned business with deep roots here in the community. Our goal is to provide the best service possible to our customers and continue to build exceptional relationships through exceptional service!
Business highlights
14 years of experience
Services we offer
Ductless Mini Split Heat Pumps, Gas Piping, HVAC (Heating, Air Conditioning), Plumbing, Water Heaters
Reviews
4.766 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 0% | ||
| 6% |
Showing 1-25 of 66 reviews
Paula D.
Dec 2024
They charges almost $500 just for walking in the door and then said they couldn?t do the repair because they didn?t have the part. I had told them over the phone exactly what part they needed. Left me without hear for 3 days. Caused me to loose 2 days work with no heat waiting for them to do the repair. They put in a $100 pipe, did not cement it into the wall as should have been done and then charged over $900 to my credit card without any prior notice or explanation for the charge. Still no heat. They wanted to sell me a new boiler. I called another company who repaired the boiler with no problem and only charged $125.00. RCL was disorganized about sending a repair person, coming with proper parts, could not diagnose the problem correctly, tried to sell me expensive replacement that I did not need and seriously overcharges, and charges your card without your knowledge or permission.
Response from RCL Mechanical
"Thank you for your feedback, Paula. We want to address your concerns regarding our emergency after-hours service on December 24th. When our technician Matt responded to your emergency call, he found dangerous levels of soot and a broken smoke pipe, indicating serious safety issues. The initial charge included our after-hours emergency fee and diagnostic service. The subsequent repair visit involved installing new smoke pipe components and performing essential safety tests. During these tests, we discovered carbon monoxide levels over 1000 PPM (safe levels should be below 50 PPM). Our recommendation for a new boiler was based on these dangerous CO readings, not a sales tactic. While we understand your frustration with the charges, our primary concern was your safety. We followed standard safety protocols and documented all findings. We're glad you found a solution that works for you."
Ryan H.
Dec 2024
Their customer service can only be summed up as poor. Their home office was unable to contact me between 9:30-11am M-F for nearly two weeks to make a deposit. When an employee destroyed some holiday decorations and didnâ t tell us it was handled very poorly. When I asked their GM Stephanie if I could speak to her boss she replied â I can TRY to get him to call youâ . No need Stephanie. Weâ ll never use your company again. ð
Response from RCL Mechanical
"Thank you for your review, Ryan. Our records show numerous attempts by our office to reach you regarding the deposit during the specified timeframe, unfortunately without success. We note that you were able to connect immediately with our male staff members when they called. Regarding the holiday decorations, we take such matters seriously and requested the Ring camera footage you mentioned to properly address the situation, but haven't received it. Our owner also attempted to discuss your concerns personally. We pride ourselves on maintaining professional, respectful relationships with all our customers and expect the same in return. We wish you success in finding a service provider that better suits your needs."
Amanda F.
Oct 2024
Cathleen A.
Sep 2024
Technician was very professional
Paul C.
Sep 2024
The technicians from RCL did a fantastic job installing our Carrier Mini-split system. We are very happy with our purchase and RCLâ s service.
Jean S.
Aug 2024
Great guys were sent and excellent work
Andrea O.
Jul 2024
Great work. Got the job done the same day requested.
Aditya N.
Jun 2024
Great service . They were careful while installing new unit and ensured that carpet is cleaned if something was dropped while replacing coil
Stephanie P.
Jun 2024
From the moment I called RCl it was a fantastic experience! The girls on the phone were wonderful and genuinely cared about my issue I wa having. They sent a tech out the next morning and he was wonderful. So respectful, knowledgeable and fixed the issue. I signed up for there THCC membership and will be using RcL moving forward!
Bradford P.
Jun 2024
Kevin from RCL was exceptional when replacing our oil tank. His professionalism and attention to detail were outstanding, leaving the area spotless upon completion. We highly recommend RCL and Kevin for their excellent service and will definitely call them for future needs. Their expertise and commitment to customer satisfaction are unparalleled.
Nicole S.
Jun 2024
My water heater let go & RCL had someone at my house the same day to install a new one. Highly recommended!
Brian T.
Jun 2024
Great experience! From initial contact to final installation, it was a pleasure. Would def use RCL again!
Brian L.
May 2024
The guys they sent were fantastic.
Nicole M.
May 2024
Taking care of my elderly parents is my top priority, and when our mini-split system stopped working during a heatwave, I was desperate for a solution. The house quickly became unbearably warm, and I worried about my parents' health and comfort. That's when I called RCL Mechanical. From the moment I reached out, the RCL team was compassionate, understanding, and responsive to our needs. They recognized the urgency of our situation and scheduled a technician to come out as soon as possible. When the technician arrived, he was patient, gentle, and took the time to explain the issue to me and my parents in a way that put us all at ease. The technician quickly diagnosed the problem with our mini-split and had it up and running in no time. The difference was immediate – the house cooled down, and my parents were able to relax comfortably once again. I was so impressed by the technician's expertise and the care he showed for my family. I am beyond grateful to RCL Mechanical for their
Jesse D.
May 2024
Just copy and paste this one I created for you: I recently bought a fixer-upper, I knew I had my work cut out for me when it came to upgrading the plumbing. I didn't want to trust just anyone with such a critical job, so I did my research and found RCL Mechanical. I'm so glad I did! From the first phone call, the RCL team put my mind at ease. They listened to my concerns, answered all my questions, and provided a detailed quote that fit my budget. When the day of the job arrived, the technicians showed up on time and ready to work. They were friendly, professional, and incredibly knowledgeable about all things plumbing. Throughout the process, they kept me informed and even showed me a few tips on how to maintain my new system. I appreciated how they treated my home with respect and cleaned up thoroughly after the job was done. Thanks to RCL Mechanical, my kids and I now have a safe, reliable plumbing system that I know will last for years to come
Kellie K.
May 2024
RCL was very professional. They responded quickly to my need for a new oil tank that was dripping oil from the bottom of the tank. Kevin came to check my current tank and recommended multiple options with reasonable priced estimates. We choose to go with a new oil tank option. The team came out that same week of estimate and installed the tank. I also received a warranty and a maintenance membership for my furnace and air conditioner. Friendly, knowledgeable, and informative team. My dog Roxy loved meeting them as well.
Katie S.
May 2024
RCL Mechanical exceeded my expectations with their outstanding service! They recently installed a ductless mini-split system in my home, and the entire process was smooth and hassle-free. The team was punctual, professional, and incredibly knowledgeable. They explained everything clearly, handled the installation with precision, and left the area spotless. The new system works perfectly and has made a huge difference in our home comfort. I highly recommend RCL Mechanical for any plumbing and HVAC needs. Their commitment to quality and customer satisfaction is truly impressive!
Charlene D.
May 2024
I can't say enough good things about RCL Mechanical! I don't have time for unreliable service, and these guys have never let me down. From the moment they arrived at my doorstep, I knew I was in good hands. The technicians were so polite and took the time to explain everything to me in terms I could understand. They worked efficiently and cleaned up after themselves. I've recommended RCL Mechanical to my friends, and they've had nothing but great experiences too. It's so refreshing to find a company that truly cares about their customers and stands behind their work. If you're looking for an HVAC company that will treat you like family, look no further than RCL Mechanical. They've earned a customer for life in me!
Matthew R.
May 2024
RCL response time and install was amazing. Devon did a great job walking my wife and i through the full install. Devon discussed the condenser location and where the min spilt head would go. Overall great experience with RCL
Jessica M.
May 2024
I recently had a sump pump installed in my basement, due to all the rain we have been getting, and I couldn't be happier with the service. The plumber was very knowledgeable and walked me through the entire installation process, explaining how the sump pump works and why it is important for preventing basement flooding. The installation was done quickly and efficiently, and the plumber made sure to clean up after himself before leaving. Since the installation, I have had peace of mind knowing that my basement is protected from water damage. I would highly recommend this plumbing company for sump pump installations. Their professionalism, expertise, and quality of work are top-notch.
Elijah T.
May 2024
I had an amazing experience with RCL Mechanical for my HVAC system replacement. The team was professional, punctual, and extremely knowledgeable. They provided clear options, helped me choose the best system, and completed the installation efficiently. What stood out was their exceptional customer service. They ensured I understood the new system and followed up to make sure everything was working perfectly. My home is now more comfortable, and my energy bills have decreased noticeably. I highly recommend RCL Mechanical for their outstanding service and dedication to customer satisfaction. A definite 5-star company!
Sophia P.
May 2024
I couldn't be more impressed with the exceptional service provided by RCL Mechanical. From start to finish, they exceeded my expectations in every aspect. First and foremost, their professionalism was outstanding. The team arrived promptly and was courteous and respectful throughout the entire process. They took the time to listen to my concerns and thoroughly assessed the plumbing issues I was experiencing. Not only did they identify the problem quickly, but they also explained the issue to me in a clear and understandable manner. Their expertise and attention to detail were evident as they efficiently resolved the issue with precision and skill. What truly sets RCL Mechanical apart is their dedication to customer satisfaction. They went above and beyond to ensure that the job was done right the first time, and they even offered valuable tips on how to prevent similar issues in the future. Additionally, their pricing was fair and transparent, with no hidden fees or surprises. The
Sarah R.
May 2024
I recently had RCL Mechanical install new ductless mini splits in my home, and I couldn't be more satisfied with the entire experience. From start to finish, their professionalism and expertise were evident. Nicole answered the phone and booked my appointment for the next day. Kaylee the comfort advisor was knowledgeable but made it easy for me to understand. She was patient, answered all my questions, and provided a detailed estimate that was transparent and competitive. On the installation day, the RCL Mechanical team arrived on time and fully prepared. They worked efficiently, taking great care to minimize disruption to my home. The technicians were skilled and meticulous, ensuring the mini splits were installed perfectly and functioned seamlessly. They also took the time to show me how to operate the new system and provided maintenance tips. I will absolutely be calling RCL Mechanical again for my plumbing and HVAC needs.
Jaylene C.
May 2024
I recently had RCL install a new water heater in my home, and I'm thoroughly impressed with their service. Booking an appointment was hassle-free, thanks to their friendly CSR Jess and accommodating technician Sebastian. Sebastian was punctual and well-prepared. He explained the installation process in simple terms, ensuring I understood everything. Overall, I'm extremely satisfied with RCL's water heater installation service. They're knowledgeable, professional, and I wouldn't hesitate to recommend them to anyone in need of similar services. Keep up the excellent work!
Devon H.
May 2024
From the office staff to the installing technicians. I felt heard through the entire process! 10/10 would use again.
Licensing
Licensed*
Trade License Number
4249
Trade License Expiration
05/01/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
RCL Mechanical is currently rated 4.7 overall out of 5.
No, RCL Mechanical does not offer free project estimates.
No, RCL Mechanical does not offer eco-friendly accreditations.
No, RCL Mechanical does not offer a senior discount.
No, RCL Mechanical does not offer emergency services.
No, RCL Mechanical does not offer warranties.