Approved Pro
Phil's Floor Services
Hardwood Flooring Service, Flooring, Floor Cleaning and Waxing,
About us
Phil's Floor Service is a family owned and operated business. Phil's Floor Service prides itself on an outstanding record of quality service and attention to detail. Our philosophy is to treat your home as we would treat our own, and this is complimented by our years of experience in the industry. Award wining .
Business highlights
Eco Friendly
Family owned & operated
22 years of experience
Services we offer
Hardwood floor installation, sanding, staining, refinish, repair & patching. Border & In-lay.
Services we don't offer
Carpet or Ceramic tile flooring
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Senior Discount
$50
Accepted Payment Methods
- Check
Our recent projects
- 3
Assorted photos uploaded by Phil's Floor Services
Reviews
5.0198 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 99% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 26-50 of 198 reviews
Amy F.
Nov 2016
Hardwood Flooring Service, Floor Cleaning and Waxing
Phil was amazing. The floors are gorgeous, the house was clean, and they even fixed the stairs so that they don't squeak anymore (without us even asking or even mentioning it to us--they just did it!). I would recommend to anyone!
Aaron S.
Nov 2016
Hardwood Flooring Service, Flooring
Phil's Floor Service absolutely blew me away with high quality, speed, and a great price. Phil and his team were able to come in within one week of me calling them and got the whole house refinished in two days. I was here when they arrived and they are a finely tuned machine. Every one of Phil's employees jumped right to work. My painter was concerned that he would have to repaint the baseboards since he says most flooring guys get poly on them, but when he came back, he was shocked to see that there was no poly on anything but the floor. He was really blown away by how nicely the floors were finished and said he wishes he used them in his own house. We went with the satin finish and I highly recommend this. I would absolutely not hesitate to use Phil again or to recommend him to any of my family, friends, anyone! Totally great.
Kendra M.
Nov 2016
Hardwood Flooring Service, Flooring
They did an AMAZING job. They were very efficient and my floors are so beautiful now that I don't want to walk on them at all for fear of scuffing them!
Jeffrey M.
Oct 2016
Hardwood Flooring Service
Phil and his team did a great job on our floors. They were in pretty rough shape, but by the time they were done were looking brand new. Phil was prompt and worked with my schedule to get them done as quickly as possible, as we were trying to get them done before we moved in. The price was reasonable, they did a good job, and it was done when I wanted it to be done. What more could you ask?
Martha S.
Oct 2016
Hardwood Flooring Service
Phil responded quickly and provided an estimate the next day. The work was scheduled for a few days later. The workmen were pleasant, punctual and finished the job in one day. The refinished floors are absolutely beautiful! We will call them again when we need other floors refinished.
Maggie R.
Sep 2016
Flooring
We had a bad experience with a previous floor company, who left us high and dry midway through a job. Phil's Floor Services was a lifesaver. They quickly responded to our request for an estimate and were able to begin work soon after. In a couple of days, they filled in missing floorboards, patched cracks in some existing boards, and installed quarter round molding around the baseboards to cover some cracks along the edges. They also sanded and finished the areas they patched. The floors look beautiful, and we were grateful Phil was able to help us with a relatively small job that some other companies we contacted turned down and to work with our somewhat challenging floors (the boards are quite old and thin). Even more impressive, when my mother came over and accidentally walked on wet polyurethane not realizing Phil had been by to apply the final coat (our mistake for not communicating the information to her), Phil came over the very next day to buff and refinish the footprint my mom left at no charge. We would recommend Phil's Floor Services to anyone looking for patching and refinishing of hardwood floors.
Frank G.
Aug 2016
Hardwood Flooring Service
Wouldn't recommend.
Response from Phil's Floor Services
"Hi [Member Name Removed], I wish you called to cancel your appointment at least 12hrs or 24hr before. It took me 1 hr. going through traffic to come to your house. I did not blame you. Even, When I was informed that the appointment was cancelled. I just said OKAY. You said if I was there just came in. I said no. Since you had decided to cancel, I would not come in. " I don't want to waste your time and my time." Sincerely, you own me an apology. I check my phone record. I never received any message about that cancellation."
Massoud E.
Aug 2016
Hardwood Flooring Service
It was a great experience working with Phil. Everything went according to the plan. Phil is very professional and responsive through email and phone during the planning part of the process. His technicians showed up on time and finished the job as promised. They did a great job with the installation. Phil even quickly replaced a picture frame that was knocked down by accident while moving the hardwood upstairs. I will use Phil's services again and highly recommend him.
James M.
Aug 2016
Hardwood Flooring Service
Amazing. Beautiful job that exceeded my expectations. Floors look great and no dust left for cleanup. Phil answered every question I had and made my floors look new again. Would use again and again.
Peter B.
Aug 2016
Hardwood Flooring Service
unknown
P S.
Aug 2016
Hardwood Flooring Service
I contacted Phil through Angie's List because he was so highly rated; his wife returned my phone call to set up an initial appointment so Phil could look at the house and give a quote. I explained to her what was needed, that I live in a high-rise condo in Boston, and that there is designated parking both for the initial visit as well as for large contractor vans (in the building's humongous loading dock). She explained that Phil would stop by for 15-20 minutes, bring some samples, and provide a quote. On the day of the initial appointment, 15 minutes after the scheduled time, Phil called me claiming that he was outside the building but refused to come in because the location of the house was "too difficult to find parking" (despite the fact that his wife had told him there was parking reserved for contractors in the building's loading dock). When I told him all he had to do was pull into the loading dock, Phil got argumentative and said he will absolutely not take the job regardless of what I had to say. After trying repeatedly to explain to him that parking was not an issue, it became very clear that Phil had some other reason to not want to do the job. The phone call lasted about 5-8 minutes, during which he was very rude and kept making excuses about the parking situation, when clearly there was none. "I don't care, I will not take this job," is what his position was. I'm frankly at a loss for words. I've worked with so many great contractors and service personnel, but never had someone yell at me for such an irrational reason. My advice is that if you don't want to take projects that are within city limits, please say so in your online listing or say so upfront when making an initial appointment. Having read the reviews on here for Phil's service, I am completely shocked at how badly this whole thing turned out.
Response from Phil's Floor Services
"Hi [Member name], Sorry for the inconvenience that I had said "I will not bid for the job" because of the following reason: 1) Parking. I knew you may reserve a spot in the loading dock. However, we have more than 1 truck, with a lots of equipment which will be used for the job. 2) Going out and in the building to carry my equipment is complicate. I was in the building before to see previous customers. I had experience with that building. Therefore, Unfortunately, I had to called in and let you know that "I will not bid for the job. " I did not say like you stated above that " I don't care, I will not take this job." I understand you might upset when I tell you that I Will not fill confident to work in that building/ that area. My office person already had mention that " if there is parking or other issue, Phil will have to make decision." Sorry, I had made my decision, which might make you upset. Pls. accept my apology. Again, I was straight, but not rude."
Jeffrey L.
Jul 2016
Hardwood Flooring Service
Went great: communication was timely, work was performed quite soon and on time, and, most importantly, the finished product looks great. Yes, and the price was reasonable, too.
Fred M.
Jul 2016
Hardwood Flooring Service
Phil and his crew did a great job. The floors look sensational. The crew was timely and worked hard. I was prepared to have to do some touch up painting on the base boards from the sanding equipment but there wasn't a scratch found. Wow. Very impressed. Another vendor many years ago caused lots of marks so I thought that it could not be avoided. I was also pleasantly surprised that dustless sanding really is almost totally dustless. There was very little cleanup necessary.
I expect to have another couple of rounds of floor refinishing to be done over the next year or so and I intend to go right back to Phil.
I expect to have another couple of rounds of floor refinishing to be done over the next year or so and I intend to go right back to Phil.
Michael V.
Jun 2016
Hardwood Flooring Service
unknown
Daniece M.
May 2016
Flooring
When I called, the woman on the phone was extremely rude to the point where I had to tell her to stop yelling at me. I actually had to say, multiple times, please stop yelling at me. She was clearly frustrated, and kept yelling that I needed to just listen to her, but I'm not a fan of being yelled at.
When the conversation began I'd explained what I needed done The woman informed me that it was likely that the company would need to refinish the entire room, since the new boards may not match. This, in theory, made sense to me. Unfortunately the room where the repair needs to be done is the entire first floor - it's open concept - so refinishing the whole first floor of my house to repair a few boards seemed silly. That does not mean that I didn't understand that it may be my only option, and I certainly didn't fault Phil's Floor Services for making sure I was informed. I in fact appreciate a company who wants to make sure something is done correctly, and that the customer if fully informed of the proper way to do a job.
But from the way the woman explained it, I wasn't positive that there wasn't some way that the small repair could be made without doing the entire room, so to clarify, I asked the woman if she was sure there was no way to repair a few boards without having to refinish the whole floor (I was hoping there was some sort of solution that wasn't so extreme).
I think the woman thought I didn't understand what she was saying, and that I didn't comprehend that to make the floor match well, the entire floor would (or should) to be done. I tried to explain that I did understand, but was attempting to make sure that there wasn't another solution.
At that point she became frustrated with me. It's fine to get frustrated with a customer who doesn't understand. But professionalism is not allowing that frustration to show. If a customer isn't yelling at you, you should NEVER yell at them.
Once I'd gotten her to stop yelling at me. I explained that my "room" would be the entire first floor, and that I needed to know if she was saying that I'd definitely need the whole room done. At this point I was being overly clear, direct, and probably a bit curt. I wanted a clear yes or no answer and I wasn't going to tolerate her yelling at me. I also told her that I was an Angie's list member and would hate to see a company with such a good rating get a very poor rating due to an initial phone consultation. She then said "Well now it seems that you're the one who is yelling. But anyway.." Her response was simply petty and completely unnecessary. Before she could finish I told her to have a good day, and that I'd be posting a review of my interaction with her company on Angie's List.
When the conversation began I'd explained what I needed done The woman informed me that it was likely that the company would need to refinish the entire room, since the new boards may not match. This, in theory, made sense to me. Unfortunately the room where the repair needs to be done is the entire first floor - it's open concept - so refinishing the whole first floor of my house to repair a few boards seemed silly. That does not mean that I didn't understand that it may be my only option, and I certainly didn't fault Phil's Floor Services for making sure I was informed. I in fact appreciate a company who wants to make sure something is done correctly, and that the customer if fully informed of the proper way to do a job.
But from the way the woman explained it, I wasn't positive that there wasn't some way that the small repair could be made without doing the entire room, so to clarify, I asked the woman if she was sure there was no way to repair a few boards without having to refinish the whole floor (I was hoping there was some sort of solution that wasn't so extreme).
I think the woman thought I didn't understand what she was saying, and that I didn't comprehend that to make the floor match well, the entire floor would (or should) to be done. I tried to explain that I did understand, but was attempting to make sure that there wasn't another solution.
At that point she became frustrated with me. It's fine to get frustrated with a customer who doesn't understand. But professionalism is not allowing that frustration to show. If a customer isn't yelling at you, you should NEVER yell at them.
Once I'd gotten her to stop yelling at me. I explained that my "room" would be the entire first floor, and that I needed to know if she was saying that I'd definitely need the whole room done. At this point I was being overly clear, direct, and probably a bit curt. I wanted a clear yes or no answer and I wasn't going to tolerate her yelling at me. I also told her that I was an Angie's list member and would hate to see a company with such a good rating get a very poor rating due to an initial phone consultation. She then said "Well now it seems that you're the one who is yelling. But anyway.." Her response was simply petty and completely unnecessary. Before she could finish I told her to have a good day, and that I'd be posting a review of my interaction with her company on Angie's List.
James T.
May 2016
Flooring
Very good experience! Did exactly what he said he would do.
James T.
May 2016
Flooring
Very good experience! Did exactly what he said he would do.
Barnabas L.
May 2016
Hardwood Flooring Service
unknown
Response from Phil's Floor Services
"There must be a mistake here! We never have any contact or work service to this customer."
Paul H.
Apr 2016
Hardwood Flooring Service, Flooring + 1 more
Phil is responsive and very professional. No surprises relative to the bid he provided us with. The craftsmanship is top notch and work areas were left very clean before they departed. Part of us feels bad we have to put furniture over the floor, its really that nice to look at. I would strongly recommend Phil to anyone considering hardwood floor work.
Michael L.
Apr 2016
Flooring, Floor Cleaning and Waxing
Highly recommend! The floors were stained form a light oak/maple to a very dark walnut mixture. The floors came out exactly as we wanted. Phil was prompt in giving an accurate quote. When he came to check the floors the weekend before the work started he recommended fixing floor boards in two spots that had been damaged by a spill or pet. The final cost was as quoted plus $120 to repair the floor boards. Work began and finished as scheduled. I will absolutely use Phil's Floor in the future.
Karen H.
Mar 2016
Hardwood Flooring Service, Flooring + 1 more
From the first contact to ask for a price quote he was quick to respond and provide the quote. Scheduled the job quickly as well to meet my schedule. Crew was professional, arrived on time and cleaned up after the job. Highly reccomend!
Karen K.
Mar 2016
Hardwood Flooring Service
Phil coordinated with me to come in while we were on vacation. A neighbor unlocked the door for them each day. he had the whole job done inside two days. That left plenty of time for the poly to dry before we returned. It was so easy, I wish I had not waited for so long before having it done.
Alisha J.
Feb 2016
Hardwood Flooring Service, Flooring
I love the floors to bad I'm moving. They look like the day I had them installed again. Phil and his guys made sure to cover any remaining areas of the house since the dustless machine still gives off some dust. Phil will be doing the floors in my new house.
Margaret B.
Feb 2016
Hardwood Flooring Service, Flooring
Phil did not do any actual work, but gave me valuable advice on how to proceed and provided reassurance on the nature of my problems. He refused to accept payment, saying he did not do any actual work. My one complaint is that he promised to email me the name of a product he recommended for patching my floors, which he has not done. I would definitely use Phil if I need work done in the future.
Response from Phil's Floor Services
"Hi (Removed members name) Thank you for the good review! Sorry, I was too busy to send you the name of the wood filler which you can use to fix your floor. I will send you right away. Phil"
Joseph D.
Feb 2016
Hardwood Flooring Service, Flooring
No work was performed
Response from Phil's Floor Services
"Hi [Member Name Removed], We wish that we can just do our business as easy as you said: " Prefinished floor just cut it , nail it, and leave." We put quality is the first priority, and attention to detail will be our daily practice. Let me assure you that our price is very reasonable. The followings are the break down for the work will be done for the floor likes yours, if we would do. 1) Demolish the old floor. Remove the old floor will take us a full day with 3 man. After removal, carrying out and place them in the safe place, the dumpster. Dumpster would cost us $ 500.00 or more. 2) Prepare the floor to be ready for the installation. will take time. 3) We don't use cheap material. Hardwood, underlayment, staples, nail will cost money. 4) Equipment, a lot would be involved. Those will cost money. Dust containment, take time and money. 5) Insurance is not cheap. 6) Gas and travel time. Hope the above would explain the cost, and time ...other necessity that might be used for a project. Phil"
Licensing
Bonded
Insured
Licensed*
Trade License Number
2390
Trade License Expiration
09/18/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Phil's Floor Services is currently rated 5.0 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Sunday: 10:00 AM - 8:00 PM
Phil's Floor Services accepts the following forms of payment: Check
Yes, Phil's Floor Services offers free project estimates.
Yes, Phil's Floor Services offers eco-friendly accreditations.
No, Phil's Floor Services does not offer a senior discount.
No, Phil's Floor Services does not offer emergency services.
No, Phil's Floor Services does not offer warranties.
Phil's Floor Services offers the following services: Hardwood floor installation, sanding, staining, refinish, repair & patching. Border & In-lay.
Carpet or Ceramic tile flooring