DYNAMIC CLEANING

I CONTACTED DIANE AT DYNAMIC CLEANING BECAUSE OF HER POSITIVE REVIEWS HERE, & BECAUSE SHE WAS CLOSE TO MY OWN HOME. WE ARE LOOKING FOR A REGULAR HOUSE CLEANER, AS WELL AS SOMEONE TO HELP KEEP THINGS CLEAN DURING A PLANNED RENOVATION WE PLAYED PHONE TAG FOR SEVERAL CALLS, & FINALLY REACHED ONE ANOTHER. SHE DESCRIBED HER SERVICES CLEARLY & WE MADE AN APPOINTMENT FOR HER TO COME LOOK AT OUR HOUSE. ON THE MORNING SHE WAS SCHEDULED TO COME OVER, SHE CALLED TO SAY SHE WAS CAUGHT IN TRAFFIC, & WOULD BE A FEW MINUTES LATE. SHE DID NOT ARRIVE AT THE TIME SHE SAID SHE THOUGHT SHE WOULD BE THERE, & I WAITED FOR MORE THAN AN HOUR. I THEN CALLED, & LEFT HER A MESSAGE ON HER CELL PHONE, ASKING HER TO CALL ME, & LET ME KNOW WHAT WAS HAPPENING. SHE NEVER CALLED, ALTHOUGH SHE HAD BOTH MY CELL, & HOME NUMBERS. I CALLED HER AGAIN A FEW DAYS LATER TO SAY THAT I REALLY NEEDED TO KNOW WHAT HAPPENED, OR AT LEAST TO KNOW WHETHER SHE WAS INTERESTED IN THE JOB. SHE HAS NEVER RETURNED MY CALLS.

THEY RETURNED MY CALL AND WERE VERY NICE, BUT COULD NOT DO THE WORK IN THE TIME I NEEDED IT. I EXPECTED THIS, SINCE I HAD GIVEN THEM VERY SHORT NOTICE. I WOULD TRY THEM AGAIN IN THE FUTURE, HOWEVER.

I CONTACTED THIS COMPANY THREE TIMES WITH NO RESULTS. NONE OF MY CALLS WERE RETURNED. I REALLY NEEDED SOMEONE FOR BI-WEEKLY HOUSECLEANING IN MY NEW HOME AND SHE NEVER RESPONDED.

DIANE WAS PLEASANT ON THE PHONE, SHOWED UP ON TIME, TOOK CARE TO MAKE SURE SHE UNDERSTOOD EXACTLY WHAT I WANTED DONE, AND DID A GOOD JOB. WHEN SHE LEFT, SHE ASKED ME TO CALL DURING THE WEEK IF I FOUND ANYTHING THAT SHE HAD MISSED, SO THAT SHE COULD COME BACK AND TAKE CARE OF IT. AFTER THE FIRST CLEANING, SHE CALLED THE DAY BEFORE EACH SUBSEQUENT CLEANING TO CONFIRM THAT I WANTED HER TO COME THAT WEEK. SHE HAS BEEN VERY FLEXIBLE ABOUT COMING EVERY WEEK, EVERY OTHER WEEK, OR WHATEVER I WANT. I ALSO FEEL GOOD ABOUT SUPPORTING HER BUSINESS. SO MANY CLEANING SERVICES SEEM TO EXPLOIT POORLY PAID WORKERS WHILE THE MANAGERS POCKET MOST OF THE MONEY--DIANE IS SELF-EMPLOYED, CONSCIENTIOUS, AND A PLEASURE TO DEAL WITH.

WE PLAYED PHONE AND EMAIL TAG FOR SEVERAL WEEKS, THEN SHE GOT LOST TRYING TO FIND MY HOUSE AND CONTACT CEASED. ALL THIS JUST TO ESTIMATE THE COST OF SERVICES. VERY DISAPPOINTED, SOUNDED LIKE A GOOD COMPANY AND A HARDWORKING WOMAN. DON'T KNOW WHETHER TO RATE HIGH ON RESPONSIVENESS/PROFESSIONALISM (BECAUSE SHE DID TAKE THE TIME/EFFORT TO TRY OVER SEVERAL WEEKS OF SNOWSTORMS ETC) OR LOW (SINCE EVENTUALLY SHE JUST STOPPED.)

DIANE IS VERY RELIABLE AND PROFESSIONAL, AND FLEXIBLE WHEN I NEED TO RESCHEDULE. SHE BRINGS HER OWN SUPPLIES AND EQUIPMENT AND SOLICITS FEEDBACK-- SHE HAS TRIED SEVERAL PRODUCTS ON THE TILE FLOOR. I WISH I HAD MADE THIS CHANGE MONTHS EARLIER. (I HAVE USED A FRANCHISE SERVICE BEFORE BUT FOR THE LAST SIX MONTHS I NEVER KNEW IF THEY WOULD SHOW UP ON THE SCHEDULED DAY. MANY OF THE CREWS THEY SENT DID NOT SPEAK ENGLISH AND OFFICE STAFF WERE NOT GOOD AT RETURNING CALLS.)

DIANE HAS DONE THREE PROJECTS FOR ME OVER THE PAST SEVERAL MONTHS: A MAJOR BASEMENT CLEANING ($125), UNPACKING AND SETUP ALONG WITH A CLEANING FOLLOWING A MOVE ($185), AND WINDOW CLEANING (18 WINDOWS, $60). SHE'S SMART, EFFICIENT, PROFESSIONAL AND VERY FAIRLY PRICED. I'VE NEVER USED HER FOR ROUTINE WEEKLY CLEANING, JUST FOR THESE TYPES OF 'SPECIAL PROJECTS' BUT I'VE BEEN VERY HAPPY.