CITY FUEL CORP

Did Not go well. After waiting two months longer than expected, the installation was close to a nightmare. There were several water leaks discovered within the 1st day, which they did come back quickly to fix. They accidentally busted our bulkhead door and the man in charge was unable to close it all the way when he left because it was busted. I politely brought this to his attention when he arrived the following morning, but he angrily reacted and tried to dodge accountability. I had to argue with him to get him to fix the door. The new gas pipe was installed poorly. It is very loose and has minimal supports to the ceiling. Two more supports would have resulted in a far more secure gas pipe. The drainage tube was tied so tightly in many spots, water can barely squeeze through the tube. So he left me the ties to change myself. The city inspector made the company add brackets on the external vent/intake pipes as they were deemed unsafe. An approximate 5"x5" hole was left in the basement wood sill between the vent/intake pipes. So he left me a tube of sealant, again to DIY. And the sealant he handed me is only designed to fill in holes less than an inch! Finally, it was agreed the boiler was to be installed on existing blocks. I found the blocks stacked nearby. I asked why. A worker said, "he didn't like the blocks." The blocks were actually useful for keeping the boiler safely above minor flooding.

I WISH THAT ALL COMPANIES I DEAL WITH WERE AS GREAT AS THIS ONE. IT'S TRULY A DELIGHT TO DO BUSINESS WITH CITY FUEL. THEIR BUSINESS ETHICS ARE OUTSTANDING. THEY ACTUALLY TALKED US OUT OF AN EXPENSIVE HEATING OPTION. THEY ARE KEEPING THE POTENTIAL LONG TERM RELATIONSHIP WITH US IN MIND RATHER THAN FOCUSING ON MAKING A QUICK BUCK. WAY TO GO FELIX AND TEAM!