Aspinwall Plumbing Heating Co

My Lennox thermostat is dead and needs to file a warranty claim and get it replace. All along I have trust in Aspinwall and thought the company is doing honest business and will be upfront with me regarding any cost/rates for the job. They never mention anything about the labor fee so I thought it was all covered under the warranty claim. I got to admit it was part of my fault for not asking for clarification. In addition, I got charged for the times where the technician has to make multiple trips to my home due to miscommunication between Aspinwall and Lennox regarding how the warranty claims process supposed to be. The process should have well thought out before the scheduled multiple visits in which caused inconvenience during this pandemic period. Overall, it was a very bad experience, and got overcharged. This will be the first and last business I will do with Aspinwall. Updates: I got reached out by Chris (the owner) to understand the situation. At first, I thought it was just a business call for justification and clarification. However, Chris stated that the company values its customer experience and feedbacks and decided to waive all the fees. I didn't see this coming as this is above and beyond my expectation. It is rare now a day to see a company takes their customer feedbacks solemnly. This has changed my perspective and I will look forward to calling them again for any future services.

Awful. I had two simple issues: leaking faucet and toilet not completely flushing. I contacted them, and they said they charge $175 an hour, prorated in 15 minute increments. Guy came out and worked for an hour and a half on both, replaced the flapper and fill valve, no other material cost. Said total came to $500. I asked how could that possibly be? He said he would give me a deal and remove cost of materials, and it would only come to $420. I was working from home on an emergency conference call, and didn't have time to think it through, so stupidly (which is what they count on, I suppose) I paid it. Next day I looked up the cost of the materials they said they replaced, and it nowhere near resulted in $420 total charge, let alone $500. Called and asked to speak to manager, asked for explanation of the cost. They told me guy who came WAS the manager, and he would call me back. Never did. Don't use, they overcharge.

I had major leak in 2 family house between upstairs and downstairs bathrooms. My regular plumber looked at it and said it was too difficult for him and my back up plumber said he could not tackle it for at least a week. Meanwhile my tenants were being forced to take showers elsewhere. My third call led me to Aspinwall (my friend recommended them). Aspinwall was very responsive from answering my call to getting a plumber out to evaluate the problem. They set-up two days to do the job and started and finished the job as planned. The plumber was professional, knowledgeable and very pleasant to deal with. Everything was nicely cleaned up after the job was completed. Needless to say, they are now my go-to plumber for all my need

I am not one to write reviews, either good or bad. However, I feel I was greatly taken advantage of and do not want this to happen to anyone else. In October 2008, I purchased a hot water heater from Aspinwall Plumbing in Quincy to replace an existing one. I paid for the extended warranty for 10 years. I have the original work order/invoice which clearly is written by the installer, "Extended Warranty". About 2 months ago, the hot water heater started leaking in the middle of the night. The next morning, at 7am, I spoke with my current plumber. Someone came out that morning and determined the hot water heater was defective and needed to be replaced right away. When he looked up the tank serial number, it did not show an extended warranty. I called Aspinwall about an hour later when they opened to inquire about the warranty. Someone took my info and said the owner would call me back. All this time, the tank is still leaking. I'm in a condo, the tank is in a closet on the main floor. The owner never called me. He emailed me around 1:00 and I immediately e-mailed him back a photo of his work order, along with the tank sticker. I called two more times that afternoon. No response. I had to let my plumber know by 4:30 if I needed them to come back the next more to replace the tank. Left with no options, I called them at 4:45 and scheduled them to install a new tank the next morning. I called Aspinwall again at 4:30, but got the answering service. I had been told earlier that day the office was open until 5:00. I indicated it was an emergency as the answering service said they would have the person on call telephone me. No one ever did. Finally, the next morning, at 11:00 am I received a call from Aspinwall, offering to replace the tank if I paid $175 and removal of the old one. This means the defective tank would have been leaking water all over my floor for 48 hour. The cost of the first tank was at least $600. I did due diligence and gave them 24 hours to fix the situation. After the way Aspinwall's owner handled this situation, I strongly believe they took my money for the extended warranty, and kept it, gambling that the extended warranty wouldn't be used. All I asked Aspinwall for was reimbursement of the cost of the tank. I feel I was deceived and taken advantage of. I've been trying for months for get some sort of money back. Nothing.

The heat technician, James pointed out to me the issues I was facing with the boiler and addressed each one. He did a fantastic job. After he fixed the leak, he determined that the reason that the boiler was running under under such tremendous pressure was due to clogged “pig tails”. After they were cleaned and the parts reassembled the boiler was operating normally again. James did a thorough job. I was very impressed and grateful.

They're who I always call, and it's because they're great! They're very professional and courteous, which you don't always get with plumbers.