TruGreen Lawn Care - 5690

BUYER BEWARE!!! The service from trugreen was tolerable and each year it has gotten worse. This year no one even shows up anymore to do the contracted service. They blamed the system then they ran out of excuses. And don't try speaking to a manager you have to go through their 1800 reps who read from a script and have to message a mgr which they tell you will call you back in 24 to 48 hrs. No mgr is available immediately to speak with. Then after 48 hours no call they tell you after having to call back to request a mgr again it is really 72 hrs. Needless to say still no call 72 hrs later. They offer free service for their errors and still provide no service. This summer they came in April for lawn service then after I called in July they finally did a second treatment and then still haven't shown up for treatment 3 and it's end of September. My contract has 6 services plus grub control application from April to Oct. Not even half the services were done. HORRIBLE customer service!!!!

We have more weeds than when we started. Company puts all responsibility for identifying problems and scheduling expert evaluation onto the homeowner. A lot of pressure to accept an auto renewing agreement. All in all if I had taken 699 dollar bills, shredded them and sprinkled them on the lawn the results would have been far superior.

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Terribly. They destroyed my lawn last year fall. This spring I reseeded. Without any notice, they showed up and put weed killer down on on my germinating sprouts, killing everything. Who puts weed killer on new lawn????? And this is professional? They don't answer the phone - you now have to call a 1-800 number and that person knows not thing about your account, the service day these"professionals" will show up and no one calls back. And, they insist on being paid for a service that destroys your home. STAY AWAY!!!!

The price is good. Sometimes they show up, or they say there coming or they don't come. I've been using them for 33 years. When I call them someone always calls me back.

They did great. Everything they did, we had a couple of treatments involved, three actually. It's hard to explain what makes them stand out. They take care of the customers, they care about their customers, they are very thorough. They contact you before they are going to come, they tell you what's going to happen and when. Then when they are through, they leave you with a slip that says everything they did and what they should do next time. They have quality control people that call and make sure everything went well. They cater to the people. They cater to the customer.

Lawn fertilization

Last year toward the end of the season, I was unhappy with the look of my lawn. It had crabgrass and bare spots and had been destroyed in places from crows apparently eating insects under the grass (they do my grub control also). I spoke with the technician and he made an extra effort to make the lawn look better (I appreciate his responsiveness but part of their service plan is keeping on top of problems so that the customer does not have to and he should have been this responsive without my intervention). This year I spoke with the technician again and went back through last years' problems (not the same technician). I had had my lawn seeded and asked not to have the preemergent applied at that time so the grass would grow. He promised to be back in 5 weeks to apply the pre-emergent. He did not do this. I called the company to tell them the lawn was covered in weeds at the end of June. They said they would call within three days and let me know when someone would be out. No call, no service. I "chatted" online today 7/17/2017 and was logged out after being told someone would contact me in three days with my service date. I then called the company, was put on hold for 8 minutes while they tried to get a manager. That was unsuccessful and now the manager is supposed to call me back at some time. I am ready to find a new service company. To their credit, the treatment of my trees has been successful and they look quite good.

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The technician that I spoke with was very knowledgeable and he was very helpful. They always came when they said they would. The cost is expensive. It just seems that every time they turn around, they have to do something else which adds to what you have already paid for which is the problem. It is not just them. I think it is the industry. They catch you with just feeding the lawn then they have to do this care and that care. It is one bill on top of the other. Because my lawn is just starting to come back after a very bad situation, I would just go with the regular lawn care not all the added stuff, but it was kind of getting pricey. So, I am kind of up there. I kind of shelled out now about $500. They have different technicians who do different things.

Their price is reasonable. They are professional. They come about 6 times a year. I usually do not know when they are coming but they do and leave the bill behind. They have failed to get rid of this weed. I would use them again.

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The price varies according to the work done. Everything went well.

Their price is okay for what they do. I still get a lot of weeds in the lawn. We reported it to them and they had come back and did another treatment. So, that sort of fixed it.

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They come out every 4 weeks and I have used them for two seasons. They come out and fertilize and I am always happy with their service.

Pricing was excellent and they were punctual. I plan to hire again this year.

We weren't happy with this company and couldn't get a resolution. We told them not to come and they came anyway.We were suppose to do 4 payments and they billed us for 5 payments. It was a hassle to deal with the billing department. I wasn't thrilled with how the yard looked, but you can tell when they came because they leave a flag in the yard.