MAGNUM MOVING & STORAGE

Before you commit to using Magnum Moving Co. consider our experience! The team that moved us out and in to our new home 6 months later were the same team of professional and experience movers. Our goods spent 6 months in Magnum Moving Co. warehouse. Over the past year we have been dealing with the management of Magnum Moving Co. They have made us SERIOUSLY REGRET ever getting involved with the company! The saga began three months into storage with an email claiming that they had made a bookkeeping error and the storage box count was 13 not 12. Since it was their error they graciously decided not to backbill us for the four months of storing that uncounted box. The extra $50 per month was not a big deal, but the concern for control of my goods became a thought. Shortly after the move in to our new home, we began to notice that we had some personal items missing. Over time, we have noticed that a large number of items are missing. These items were from various places in our previous home and dealt with multiple seasonal items. The yoga mat, the kitchen spices, the Santa Claus suit, the ski clothes, fireplace equipment, and hand tools from the workbench are now clearly recognized as missing. By my estimate, some 8 to 10 boxes were lost! That amounts to a small storage container that was unaccounted for. The response from management has been…. We will look into that! We will check every "empty" storage box in the warehouse as soon as our busy season is over, and finally after a year of this avoidance process, "We are a regulated industry and are liable for 60 cents a pound for all lost or damaged goods!" After multiple requests to personally meet with someone who could resolve the issue, I met with the office manager on their premises. After a frustrating 30 minutes of paper shuffling and questions, her response was: "I will review this with the owner." So much for talking to someone who was willing or capable to resolve a problem. To add some perspective, the total cost of the move out, the storage and the move in exceeded $13,000. Their "final offer" to settle our claim was $600.00 as a resolution of $2500 to $3500 of identified personal property missing. Their defense for the amount was again "We are a regulated industry and are liable for 60 cents a pound for all lost or damaged goods! They won by wearing me down to the point that I am glad to be done with them! My only option is to claim against my homeowner's property insurance and take the hit against my clean personal insurance claim record for their negligence. That is a very hard pill to swallow! My conclusion and warning is that I would never recommend Magnum Movers in spite of the professional team of movers. The controls in the warehouse and ANY dealing with the management team was so unsettling that I cannot understand how they have remained in business for so long! The management version of client service is "We are a regulated industry and are liable for 60 cents a pound for all lost or damaged goods! And once your check has cleared….. we will wear you down! As a postscript, I had to "electronically sign" the claim waiver. Obviously they have had enough claims that they have automated the process! Getting better controls of their warehouse handling would be a better use of an effective management! Obviously, that is not what they are interested in!