WILLIAMS & KINGSLEY AUTO RPR

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Decided to try this garage after talking to others about their satisfaction with service.

2003 Jeep Grand Cherokee taken in for 3,000 mile service, missing lug nut and A/C not working, and issue of and quot;clunk soundand quot; when turning to left. They kept me informed of findings and reviewed the estimate with me, pointing out what needed to be addressed in order to travel on vacation by the end of the week.

I called on Tuesday for a Friday appointment. Vehicle was dropped off the night prior to the appointment and keys were placed in an envelope along with a note on what I wanted done. I stopped by at 5 pm paid for the service by check and drove it home. These are good honest people who I have trusted to service my cars over the years.

My Dodge Caravan failed Massachusetts inspection because of excessive play in the front suspension. I brought the vehicle to Williams Kingsley Auto Repair. Williams Kingsley confirmed that the suspension conponents were worn beyond acceptable limits. They promptly gave me an estimate for cost and completion, performed the work satisfactorily within the cost they quoted and the timeframe they promised. They were very professional in their discussions with me and in the quality of their work. I consider their prices to be competitive with other independent mechanics. From past experience, I have confidence in their integrity. On more than one occasion they have checked the vehicle when I had a failure code problem. They checked the computer, explained what the problem was to me and that it didn't require service, reset the failure code, and didn't charge for their effort.

Each time we have used Williams and Kingsley, the problem has been diagnosed and estimate given within an hour (or less) of our arriving for our appointment. If additional repairs were needed, we were called first. Unless there was additional work to be done, the final cost never exceeded the estimate. The front office as well as the mechanics are always courtious. We have never had to return to have work redone. They are that dependable. Because they are so good and not a big shop, they are very busy. Appointments are necessary.

Front end alignment