Default business cover photo

FLYNN VOLKSWAGEN

Auto Sales,
Reviews
3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%

Filter reviews by service

Showing 1-1 of 1 reviews
Todd N.
Nov 2013
3.0
Auto Sales
$19,000
I purchased a brand new 2009 Volkswagen Rabbit from here a couple years back.  The Rabbit was actually built in 2008, and was over two years old when it was sold.  
The first 30 minutes I drove it off the lot, the check engine light came on.
When I called and informed the dealership of this, their first response was to check the gas cap.  Since they filled the tank initially, the only way it could have been the gas cap, was if they screwed the cap on wrong.  It wasn't the gas cap anyway - there was a separate indicator light for that.
I brought it in later, and they attempted to fix the problem, and the light came back on again shortly after.
Rather than say they had no idea what the problem was, they then blamed me for using bad gasoline (when I only went to Shell and Sunoco initially), and then told me to run mid-grade or high test.  I ran mid-grade and high test through, and the light still came back on, at which point, I switched back to regular.  
This brings up a couple of issues.   The first issue is, if the problem was bad gasoline, wouldn't there be an utter deluge of cars to all the local repair shops that all had fuel problems?  Since that certainly wasn't happening, it certainly wasn't bad gasoline.  And many people around here opt to go to Gulf, or even Stewarts to fill up.  If that gasoline was bad, you'd see scores of complaints after filling up. 
Another issue, is If the dealership says "oh, use high grade to fix this problem", and the car is advertised in the owners manual to run on 87 octane, then the car needs to run on 87 octane.  The dealership shouldn't be telling customers - oh, spend another 60c/gal and run premium fuel in it.  If I wanted to buy a car to run on premium fuel, I would have purchased a car that required premium
fuel.  Who's responsibility is it to compensate me for the additional money I have to throw into the car to run different (more expensive)
fuel through than what was specified in the owners manual?  VW or the Dealer if they wanted to (and in my opinion did) treat this whole thing as some beta test, should have paid for the difference in the cost of the fuel.
I ultimately had to return seven times in 20,000ish miles to have the same issue repeatedly fixed on this every 2,000-3,000 miles on average.  I would need to wait for the thing to be poked and prodded each time, wasting half a vacation day or more of my time each
time.
Finally, for the seventh time, I brought the vehicle in to this dealership for the last time.  While I was there, I waited 3/4 of a
day, only to not have it fixed.  
I pre-arranged weeks ago with the service department and the body shop to have it serviced, and to have the body shop install something that was supposed to go inside the door, and prevent water from freezing and damaging the door.  The door was damaged over the winter, and VW, and this dealership couldn't be bothered to let customers know this was an issue if they left their cars
parked outside - so I paid to have the door that had curled up like a piece of paper fixed at an independent body shop, having no idea VW was silently fixing this issue for free as they should have, but never informed their customers.
The car sat in the dealerships lot with the lights on for a majority of the day, only to find out that the body shop wasn't told the car was there - even though I made very sure to ask at the service desk that morning to let someone from the body shop know that the car needed to go in for recall work when they were done with it.  
Then, before I left, they had the audacity to charge me for a $5 license plate bulb that apparently had burned out in just under a year of owning this.  You'd think that for keeping me there 3/4 of a day and not doing what they were supposed to do, they could have just eaten the $5.
In any event, due to this car that should have been officially classified as a lemon, and their very poor level of service throughout, they lost a customer permanently.  I got rid of this car shortly after that - in warranty - as I didn't want to even guess what lay in wait for me after 36,000 miles.  Nor could I afford to keep wasting additional vacation time, and money constantly driving this car into the dealership to be fixed.
The dealership did tell me on a previous occasion that if the CEL continued to come on for the same issue out of warranty, that I would be responsible for paying to have it fixed each time - even though this was an issue that was a problem from the day I drove it off the lot, and that the light couldn't even stay off for at the most even 4,000 miles, and was something they could never fix.
Due to this, and another poor experience with another VW, I would never recommend that anyone get one of these cars
ever.  It seems clear to me, that both the dealer, and VW of America don't stand behind their customers or products post purchase, even when they're under warranty.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

FLYNN VOLKSWAGEN is currently rated 3.0 overall out of 5.

No, FLYNN VOLKSWAGEN does not offer free project estimates.

No, FLYNN VOLKSWAGEN does not offer eco-friendly accreditations.

No, FLYNN VOLKSWAGEN does not offer a senior discount.

No, FLYNN VOLKSWAGEN does not offer emergency services.

No, FLYNN VOLKSWAGEN does not offer warranties.