CSCF & HARMAN STOVES

Terrible. We called CSCF the morning of Nov. 14 to find out if Scott Van Zandt had received the parts. Scott returned the call around 3 PM saying he wanted to come then to take the stove to his shop but said nothing about the parts. We said the stove had a fire in it and so was hot. Scott said then he would not pick it up until Nov. 21, but would not say how long we would be without it. Bill then said he could and would make the repairs in our house on Friday the 21st without removing the Stove. On November 20, Scott called and refused to have the repairs on site without Harman's approval and would call them. That was the last we heard from Harman or CSCF. Having exhausted other avenues, we have turned the matter over to our lawyer. BTW- Becket lost grid power for 7 days in December in below freezing weather, at which time the Harmon stove and Quandra-fire insert were our only sources of heat. Never buy a Harman stove. Their 6 year gold guarantee means nothing. Never deal with CSCF. We now find that Scott has a major reputation for a chip on his shoulder.