AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
About us
Since 1975, The August West Chimney Co & Fireplace Concepts has proudly serviced the South Shore, Greater Boston area, Cape Cod & The Islands with its services.
Business highlights
Emergency services offered
49 years of experience
Services we offer
August West has two conveniently located retail locations which offer the highest quality hearth products, gas inserts, gas logs, gas stoves, including: gas fireplaces, mantles, outdoor fire pits and much more., outdoor kitchens, wood & pellet stoves and inserts
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.533 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 15% | ||
| 6% | ||
| 0% | ||
| 6% |
Showing 1-25 of 33 reviews
Cheryl M.
Apr 2016
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member Name Removed], thank you for posting a very favorable review as we sincerely appreciate it. We're glad that your gas fireplace service call went well and please contact in the future for any chimney or fireplace insert service needs. Have a great Spring! Sincerely, August West"
Julia S.
Apr 2016
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Hello Ms. [Member Name Removed], Please know that I was sorry to see your unfavorable review because each day we strive for providing the best customer service possible. If we failed you in a way towards that goal I sincerely apologize. After looking into the matter today, we had in fact had a CSIA certified chimney sweep at your home who originally brought to your attention the hazardous condition of your fireplace. Whether it be a nickel size or golf ball size hole in the prefabricated metal flue or firebox smoke chamber area, the fireplace no longer meets the UL safety standard it was tested to. Repairing the problem is not a listed approved solution and the system must be replaced. In addition, the fireplace was beyond the manufacturers warranty against rust and corrosion. Shortly after the time of finding the hole in your fireplace system, we dispatched a manager who confirmed our chimney sweeps findings of your failed chimney and that it wasn't repairable. As for the delay in providing you an estimate for replacement in a timely manner, we're working ensure that doesn't occur again moving forward and we sincerely apologize for not doing so. Regardless, we're glad to hear that you have replaced your fireplace system and are all set at this time. Sincerely, August West"
Maureen C.
Nov 2015
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member Name Removed], thank you for taking the time to write your review as we do appreciate it very much. It was a pleasure working with you on this project and don't hesitate to contact us moving forward. Sincerely, August West"
Carol R.
Oct 2015
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Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Hi [Member Name Removed], thank you for taking the time to post a favorable review given your experience as we deeply appreciate it very much. Please don't hesitate to contact us for any additional services moving forward. Sincerely, August West"
Karyn D.
Oct 2015
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member Name Removed], thank you kindly for your review as we certainly appreciate your business as well as taking the time to write the review. We serve 1000's of customers per year and it's only a small percentage that take the time to write positive reviews - therefore we're grateful!. If you need anything moving forward we'll be here for you. Sincerely, Curt"
Gregory W.
Oct 2015
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Mr. [Member name], thank you for taking the time to write your review as we certainly appreciate your business. August West had a fairly limited role in your installation as we sold and installed a gas fireplace for you. A finish carpenter was recommended to you by August West, who performed the framing work and most likely participated in the finish work as well, but other than that we weren't contracted to perform any other work for you. If we missed something on our end, we'd certainly want to know this, but for the minor installation fee of $499 we had a limited role in your project. Moving forward, if you do need something we'd be certainly glad to assist you. Many thanks for your business and if you need further attention I will gladly help you. Sincerely, Curt 781-829-9895"
Susan T.
Sep 2015
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member Name Removed], thank you for your review as we appreciate it and your business. For any future needs please don't hesitate to contact us as we'll be glad to assist. Sincerely, August West"
James S.
Feb 2015
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[member name removed], thank you kindly for your favorable review and your business as we certainly appreciate both. Please don't hesitate to contact us for any future chimney needs. Sincerely, August West"
Ita L.
Dec 2014
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member name removed], thank you for your favorable review and for your business as we certainly appreciate both. Please don't hesitate to contact us for any future needs. Sincerely, August West"
Claire C.
Dec 2014
They are excellent. They are cutting edge and have all the newest stuff. They can custom build fireplaces that look amazing.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[Member Name Removed], thank you for your your favorable review as it was a pleasure working with you. If you need us in the future or have friends that need a fireplace don't hesitate to contact us. Sincerely, August West"
DEBORAH G.
Nov 2014
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Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"[member name removed], thank you you for your favorable review as we certainly appreciate it and your business. Please don't hesitate to contact us in the future if & when needed. Sincerely, August West"
Ruth S.
Jun 2014
unknown
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Hi (Member name removed), Thank you kindly for your positive review as we certainly appreciate it very much. Satisfied customers rarely post any review, while the few dissatisfied client waste no time telling many without letting the company know there was an issue to begin with. If you have time, and wouldn't mind posting your positive experience with our company on YELP.com it would be sincerely appreciated. Thanks again for your business and don't hesitate to contact us in the future for your gas service needs. Best, Curt Ludlow"
Robert P.
Jun 2014
unknown
Erica R.
Jun 2014
Great!!! Even though I didn't originally purchase my stove from August West, I wish I had. Their customer service was top notch, the entire team was knowledgable and helpful.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"(member name removed), Thank you for your favorable review of our company and its services as we certainly appreciate it very much. Its not often when a customer is satisfied that they tell anyone, but when someone isn't satisfied, they'd rather tell everyone and not inform the company there was an issue to begin with. If you have time, and wouldn't mind posting your review on YELP.com it would certainly help our standings on that site. While we take more weight with Angie's List, all review site are taken seriously. Any questions or issues in the future please don't hesitate to let us know and thank you for your business and time reading this. Best, Curt Ludlow"
Margaret W.
Apr 2014
They had written down that one of my chimneys was blocked and said they would get back with me and never did. I saw one of the managers working across the street and he said he would get back with me and never did. I made three attempts with them to determine which one was blocked. I had to go with a different company to determine which chimney was blocked.
James M.
Mar 2014
lDid what they said they would, slight delay when ordered part was not delivered on time, supplier at fault. Required two trips to finish installation. Since it was still warm, I didn't need the un;it at the time. Overall I was satisfied and would use them again.
Kathleen T.
Mar 2014
The install took several visit as our sales person did not inform us that a part was not ready for the scheduled install date. He also did not inform us that there was more then one option to complete the install. Also, I felt the sale person was pushing one model over the others.
ALL of the service techs that came to our home were very professional and knowledgeable about the product. They answered any questions we had and were neat and clean.
Deborah B.
Mar 2014
They were outstanding in all respect. The craftsmanship and the communication, getting things done in a timely manner, and the care they took when working was outstanding. They were happy to go over the direction with us several times, and they made sure everything was working. I would highly recommend them.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Hi (removed member name), Thank you for your positive review on this website as we certainly appreciate it very much. While 99.99% of our thousands of clients served every year have a similar experience as we strive for that each day. Unfortunately more satisfied clients don't take the time to post favorable reviews, while the very few dissatisfied customers are quick to tell many often without letting the company know there was an issue to begin with. If you have time, and wouldn't mind posting your favorable experience with August West on YELP.com, it would be sincerely appreciated. For any questions please don't hesitate to contact me at [email protected] Thank you for your business and your time reading this. Best, Curt"
Patricia R.
Feb 2014
The work went as planned and was completed on time. It took a while to schedule the work. They seem pretty busy and it is their busy season. We need more work to repair an additional non-working fireplace and will use them again. The work is pretty pricey but the people seem very knowledgable.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Hi Member, Thank you for your positive review on this website as we certainly appreciate it very much. While 99.99% of our thousands of clients served every year have a similar experience as we strive for that each day. Unfortunately more satisfied clients don't take the time to post favorable reviews, while the very few dissatisfied customers are quick to tell many often without letting the company know there was an issue to begin with. If you have time, and wouldn't mind posting your favorable experience with August West on YELP.com, it would be sincerely appreciated. For any questions please don't hesitate to contact me at [email protected] Thank you for your business and your time reading this. Best, Curt"
Stephen C.
Oct 2013
The two services technicians arrived within the expected window of time, when I arrived home the fireplace was removed, living room was protected, and the service had begun. They let us know a part was needed, had it with them and the fireplace was all set to go in a short while. Cost was what was expected and close to quote, with the addition of the required part. They did a fine job and the fireplace is keeping the house warm.
George U.
Oct 2013
We wanted to buy a gas insert for our fireplace - but they wouldn't sell without inspecting the site. Found several defects that needed urgent repair and would have shortened the life of the insert. The crew was fast, professional and neat! They basically rebuilt the chimney and it is much improved.
The insert was installed and August West trained us in its use. Right out of the box it has been a wonder!
If anything was questionable, dealing with the office proved problematic at times. While courteous and willing, it seemed to lack cohesion; one part didn't always know what the other was doing. But compared to the overall result, this was a minor issue.
The insert was installed and August West trained us in its use. Right out of the box it has been a wonder!
If anything was questionable, dealing with the office proved problematic at times. While courteous and willing, it seemed to lack cohesion; one part didn't always know what the other was doing. But compared to the overall result, this was a minor issue.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Thank you both for your business and feedback as we certainly welcome it. We're glad to know that you're thrilled with the quality of finished product and we will certainly work each day to ensure our office team is as fantastic as our finished product. Enjoy your newly renovated home and be sure to contact us with any questions in the future."
Vincent Q.
Oct 2013
I purchased a custom-built, custom-fit outdoor patio fire pit from August West in June 2013. August West was helpful, knowledgeable and flexible in designing the right size (height, length, depth etc.) fire pit for a very particular space. Delivery was made when promised and the fire pit (which operates on propane) worked smoothly from June until mid-September 2013. One evening in mid-September, the flame in the fire pit simply stopped and I could not get it to re-ignite. I tried changing propane tank, changing igniter batteries et., but no luck. I called August West and they sent a technician and quot;on-siteand quot; within a few business days. The technician diagnosed the issue (debris lodged somewhere in the ignition / starter space) and repaired it within an hour or so. I was not home at the time of the technician's visit and did not need to be, as it is an outdoor fire pit placed on a backyard patio. But August West e-mailed me during the day of the repair and alerted me as to what the problem had been and indicated that the repair was completed, that the fire pit was working properly and that the repair was and quot;no chargeand quot; under a warranty.
I found the staff and owner at August West to be professional, expert and responsive. I would recommend August West.
I found the staff and owner at August West to be professional, expert and responsive. I would recommend August West.
Response from AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS
"Thank you [member name removed] for the positive feedback as it has been a pleasure working with you and your wife on you fire pit project. For any needs in the future, don't hesitate to reach out to us again. Best, Curt Ludlow"
Ann M.
Jul 2013
Anthony arrived on time and was very cheerful. After the inspection and cleaning, he thoroughly explained the type of firebox I have and the way to maintain it long term (aka, what NOT to do). If he had not gone over everything so carefully, I most likely would have made some very expensive mistakes! This was a very valuable service.
Nancy L.
Jan 2013
Went to the store for an estimate and information, sales rep was very helpful and knowledgeable. Checked other places for price comparision, went back to August West purchased the wood stove. They set up an installation date, came when they said they would and I love the results.
Thomas S.
Oct 2012
. The August West Co was there from start to finish to help me with my project
Licensing
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FAQ
AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS is currently rated 4.5 overall out of 5.
AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS accepts the following forms of payment: CreditCard
No, AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS does not offer free project estimates.
No, AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS does not offer eco-friendly accreditations.
No, AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS does not offer a senior discount.
Yes, AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS offers emergency services.
No, AUGUST WEST CHIMNEY CO & FIREPLACE CONCEPTS does not offer warranties.