MITA WOODWORKING

Got Mita through Home Depot for kitchen remodel. Mita has an arrogant, fake, undesirable attitude. Neither Mita nor his contractors stood behind their work when problems were found afterward. Plumbing done improperly. Had to hire another plumber to fix what they couldn’t be bothered fixing. Had a personal item stolen (or broken and disposed of without admitting it. Said they would replace it but never followed through. Stay away from Mita AND Home Depot for this type of work! Never EVER again for us.

Poorly. The work took close to a year, and was not finished. There was poor communication, poor leadership, constant errors made, and difficulty getting workers to appear at the house. They promised we would be made a priority once we complained midway through the project. This never happened.

We hired Mita Woodworking through Home Depot. We would not work with Home Depot again, nor would we hire Joe Mita again. Job was supposed to take 4-5 wks. according to Home Depot & Joe. Took over 6 mos. Tile work, blue board, plastering and painting were not up to par. Average person might not see the problem areas, but we do. Cabinetry and sink installation were beautifully done. Randy took great pride in his work. Overall the kitchen looks beautiful and we get many compliments on it; however much of that is due to my design and materials selected.

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Joe Mita only came to our house to do the measuring and quoting.  He did not come to perform, monitor or even inspect the job throughout the entire renovation project.  We would have thought that Joe, being the owner of the company, and being the appointed contractor by Home Depot, would show some accountability by following through the project or at the very least do the final inspection but no, he only sent his team over to remove the old kitchen and install the new cabinets. 

Joe Mita sent one of his guys Dan to remove our old kitchen.  Dan ripped the drain hose that was connected to the back of the dishwasher when he was removing one of the old cabinets.  My husband saw it happened and pointed it out to Dan that he had torn the dishwasher drain hose. Without an apology or offering to find his professional plumber to repair the hose, he replied "your plumber can fix it for you." My husband and I understand accidents do happen however the lack of action and accountability by Mita's team did catch us by surprise. 

We did hire a licensed plumber to repair the drain hose, that was torn by Dan, at our expense.  After the kitchen renovation project, we began to use the dishwasher and noticed water leaks coming out from the dishwasher, went underneath the hardwood floor, and leaked to the basement causing major damages to the hardwood floor as well as the insulation and property damages in the basement.

We contacted Home Depot immediately expecting them to honor customer satisfaction, as they publicly broadcasted.  Home Depot made us hire a LG technician to understand the cause of leaking, again, at our expense.  The LG technician diagnosed that the leaking was caused by a torn on the drain hose that was located inside the dishwasher.  Come to find out Dan not only torn the hose that was outside the dishwasher, but also the inside. 

We dealt with Home Depot for months. Home Depot and Joe Mita did not do anything but finger pointing.  They did not take any responsibility of the damages and show no accountability by refusing the repairs of the hardwood floor, dishwasher and basement damages.

We ended up filing our home insurance claim.  It has been 6+ months and our insurance company did not receive any reply from Home Depot or Mita Woodworking.  Our insurance company is now taking legal action.

I will not recommend Home Depot and/or Mita Woodworking to anyone.  The lack of professionalism and accountability is beyond unacceptable.  

I wish they would come and stay the whole day instead of going away to do another job.

The Mita crew was always very professional and did everything they could to accommodate our schedule and get the kitchen in by Christmas even though this meant coming back several times because of missing materialsand miscommunications from Home Depot. We were very impressed with their workmanship- they went the extra mile to build things correctly even when there was an easier way with inferior results. They never cut corners. They showed up each day promptly, worked hard all day and cleaned up after themselves. Dan has an excellent eye for design and was helpful in making deicions during the install. They really cared that the work was perfect and it showed in the end product. We couldn't be happier and will call Mita when we re-do our bathrooms and any other building projects.

Joe was assigned by Home Depot for our renovation contract, and initially came out for the measurements. During that time he made some additional suggestions of changes to initial Home Depot design which we liked. He and his team were also helpful in helping us make some design decisions along the way, it was helpful to have someone with experience to get some additional ideas.
After the cabinets were delivered by Home Depot, one of Joe's contractors did the cabinetry inspection in early August. In our case there was 1 damaged cabinet, due to issues with shipping the replacement cabinet the work was delayed about a month and a half, due to the Home Depot policy where the contract work cannot start until all cabinetry pieces were delivered. I kept in touch with Joe during this time, so he was aware of the cabinetry delivery schedule, they had to finish on earlier projects.
Once the installation was started in mid-September things went pretty well, Joe, coordinated the team where the sub floor work and electrical work didn't overlap. The actual cabinetry installation and door and window replacement took about 2.5 weeks. Once the cabinetry was in we were then able to get the counter tops templated and installed and the flooring. After the counter tops were installed, Joe and his contractor came back for a day to finish up the trim work, and coordinated the work with the plumber.

The quality of the work itself was excellent. Joe Mita, the owner of the business, misrepresented himself as being willing to general-contract my kitchen job outside of Home Depot, thus saving me some money. This arrangement went poorly, though- any time I tried to use a contractor not approved by Mita Woodworking, there was a lot of finger-pointing and additional charges. Case in point- I hired my own hardwood flooring contractor because Mita said there "weren't any good flooring guys" in Home Depot's network. So I brought my own sub into the job. Mita refused to be responsible for any damage to the floors after they went in, even going as far as offering to cover the floors for $700 (which I ended up doing myself for $80 in materials and an hours' worth of labor). Again, the quality of the work was very good and it was largely performed in a timely manner. But make sure you have an ironclad contract and know exactly what Mita will and won't do before you engage with him.

Joe is very responsive. He is brief but honest.