JACQUES BUILDERS

Great work, took the time to do exactly what I asked. Always on time and kept work area clean. Amazing work ethic, made sure job was perfect! Will use again.

They did an excellent job. It was an insurance job so had its share of headaches and bumps, but Norm was very professional and helped me navigate every step. His work was 110%, both exterior and interior. He was extremely knowledgeable and helpful. I will hire him for any jobs.

We encountered lots of challenges with problems with our house, with the insurance company, and with outdated code issues, but Norman always came through. Norman worked with us every step of the way, including guiding us in dealing with the insurance company. Once we had dealt with all the unexpected things, we were able to use Norman to make some elective changes, putting on an addition, and renovating the kitchen. We now wake up every morning to a beautiful, safe, and comfortable home. Norman demonstrated numerous strengths through our process. He understands local codes, architectural and structural principles, has an excellent sense of aesthetics, has high standards, works hard, and takes personal pride in his work. If something goes wrong, he fixes it. If he doesn’t know something, he does the research to find out solutions. He listened and understood when decisions required more thought or more information. When outdated code requirements about insulation posed a dilemma, he worked with us to find a solution that made sense, and still met the code requirements. He provided sane stability when we were coping with the emotional panic of discovering all that was wrong with our house that we’d no idea about when we bought it, despite having had all the evaluations. He respected our privacy, maintained appropriate boundaries, but connected with us in a significant way. He helped us maintain a sense of humor. Norman had told us when we first hired him, that in his experience, contracting clients ended up being like family, and he was right. Someone working on your home when you are living in it requires a degree of closeness and boundaries. We have come to rely on him, and we feel connected to him and his family. We are indebted to him, and hope he continues to perform his craft in this area, because we know we will continue to have more projects, as time goes on.

I would give them A+++. They’re very thorough. He went above and beyond. He made sure that he did it the right way. He made sure that things were level. He’s meticulous about his work. He’s very precise. He’s very meticulous. In some ways I would say protectionist. I would even go as far as to say anal retentive. That’s just the kind of worker he is. He likes it to be right. Every other contractor who has ever walked into my house has been in awe and been like oh my god who did your framing. Holy crap, this is like wow… This is like immaculate. They just can’t believe it because they usually don’t see work like that. That’s how good it is. He does his best to work with the customers. He wants to make sure that they get what they want, but sometimes he always very much, he’s very high energetic and he’s very much on the go, sometimes things are missed or forgotten if they aren’t written down because he’s got one of those hyper type, because he’s so energetic, personalities. So, sometimes things can just be forgotten, not intentionally in any way but it just gets kind of looked over or, I don’t remember you saying that. It’s maybe a very small thing or to fix something or alter it because he didn’t remember it. Then there could be some small frustrations due to that because it wasn’t clearly stated or he didn’t remember that, that was discussed. I would say to make sure that everything is definitely put down in writing always and as clearly a plan put down so that you know what’s going to be happening any time anything discussed because he’s got so much going on with many different jobs that it can be easily forgotten, especially with large projects and even small ones. There’s been a couple times where he’s gotten upset, because there’s been a breakdown in communication, and he’s just walked off the job. But it’s better than blowing up at the customer so in some instances I actually think that was props on his, but you can look at as bad because he walked away, but I actually looked at as a good thing that he didn’t blow up and he knew when to walk away and get some air, and say you know what I’ll come back. So in one way you can look at that as bad and in another way, you can look at that as he knew his limits. He walked away when he should have. You can look at two ways in a sense. I will use him again. I trust him and I respect him and he’s going to give it to straight up and honestly and he’s not going to tell you things that aren’t true. If you need it then he’s going to be honest with you about it. He’s not going to sell you something you don’t need. He’s not one of those people.

Had estimate and emergency stabilization done only.  Project is yet to be completed.

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Overall the project went well. Norm and his crew at Jacques Builders were extremely helpful and flexible. They were willing to let me cut costs by doing some of the work myself even offering me a crash coarse in things like taping which I decided it was better to let them do. They are flexible and the show up. When I lost my original carpenter they came in and without a lot of time to give me were able to fit me in here and there to keep my project going until more time opened up for them and they could button things up. One thing I have learned during my many renovations is to be clear about what you want and write it down so there are fewer misunderstandings. Norm read my notes and answered all my questions. I look forward to having them back to do my kitchen. When I met Jacques Builders in 2007 at a home show I got a good feeling and knew I would work with them at some point. It's not easy finding a contractor you can trust or one that truly cares about you and your project.

It was great they showed up everyday cleaned up after themselves before they left for the day and did awesome work. I would highly recommend them and definitely will hire them again.