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Window Nation Boston
Acoustic Ceiling Tiles - Install, Major Home Repair (General Contractor), Garage Remodeling,
About us
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Business highlights
19 years of experience
Services we offer
Window Installation, Window Replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.967 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 13% | ||
| 9% | ||
| 4% | ||
| 16% |
Showing 1-25 of 67 reviews
Olivia B.
Apr 2024
My windows look amazing and the service was fast friendly. Most importantly they cleaned up and didn't leave any trace
Response from Window Nation Boston
"We're glad to hear that your experience was Window Nation Wonderful from start to finish! Thank you for informing us that our installers were such wonderful examples of professionalism and that their work exceeded your expectations. Have a fantastic day!"
Donna K.
Nov 2023
So deceitful their lifetime warranty is a joke. They do not give paperwork until windows are installed and paperwork signed. They don’t tell you need to pay $150.00 dollars for someone to come out and look at your windows because condensation and water is all over 4 windows and because a year has passed you need to pay the labor.
Response from Window Nation Boston
"[Member Name Removed], we understand you are frustrated and want to assure you that condensation is normal and is a sign your windows are working effectivly. In addition, we would like to take this opportunity to explain your lifetime warranty; your warranty covers your window parts and materials for the entire time you live in your home, plus 15 years for the parts and materials for the next homeowner. Your labor warranty is separate, lasting for [Member Information Removed] year, 5 years or a lifetime depending on your contract and [Member Information Removed] year once it's transferred to the new homeowner. Once your labor warranty ends, there will be a small fee associated with your service; however, your parts will be covered. We see from the notes on file that our team explained this on the phone and sent you information on condensation as well. If there is anything further we can do to assist you, we welcome you to contact us at 866-217-9582"
Crystal A.
Apr 2023
Wish I could leave no star. AVOID this company especially sales people David Goldman and Eric Muscyski pure greed and don’t care about their customers.
Response from Window Nation Boston
"We're deeply saddened to hear that your experience with us didn't meet your expectations. We always strive to provide 5-star service to all of our customers, but occasionally we do fall short. According to our records, we currently have an open service to address your concerns, we appreciate your patience in the interim while we work to resolve this for you. If you have any further questions or concerns please don't hesitate to call or email us."
Doug G.
Mar 2023
WN did a great job installing 8 new windows on day with challenging weather. They arrived right on time, worked throughout the day and cleaned up thoroughly when finished. The installers were very polite and helped ensure everything went smoothly.
Response from Window Nation Boston
"We are humbled by your feedback and appreciate you taking the time to provide it. You experienced Window Nation wonderful level service from start to finish, and we couldn't be happier to hear it!"
Kyle C.
Feb 2023
Do not use Window Nation! The buy 2 get 2 is a scam. The salesperson that came to my house started at $12,500 for 5 windows and worked his was down to $5,000. Horrible business model and they pressure you to sign that day. Then, they were supposed to reframe the exterior of the windows (they told me $150 more per window for material plus labor) and they only repaired 2 window sills, wouldn't touch the framing. They already had the money so there is nothing I can do and they made sure to tell me that multiple times. Buy elsewhere!
Response from Window Nation Boston
"Hello [Member Name Removed], we're deeply saddened to hear that your experience with us didn't meet your expectations. We always strive to provide 5-star service to all of our customers, but occasionally we do fall short. According to our records, we currently have an open service to address your concerns, we appreciate your patience in the interim while we work to resolve this for you. If you have any further questions or concerns please don't hesitate to call or email us."
Damodharan L.
Sep 2022
The windows and Patio doors were replaces professionally. They taken care of each steps and follow-ups also. Really wonderful service and the people. I definitely recommend to our friends.
Response from Window Nation Boston
"We are elated by your kind words and recommendation. Thank you for trusting us with your window project, and welcome to the Window Nation family!"
Alfredo V.
Dec 2021
The quality of the product is excellent the installing crew were there at 7AM which was excellent since they had a 2 hour window. However the workers were very rude and unprofessional which put a damper on the project I would hire Window Nation again and hopefully that crew would not be back. Whatever happened with the phrase the customer is always right?
Response from Window Nation Boston
"Hello [Member Name Removed], we appreciate you taking the time to give us your honest feedback. We're happy to hear that overall you were satisfied, but we are disappointed to hear that your installation experience did not meet your expectations. According to our records, management was in touch on the day of installation regarding this. We will use this as an opportunity to grow, as well as better our teams and practices. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at [email protected]."
Susan G.
Dec 2021
What a great experience! The installer was so professional and careful to do a perfect job. Now we need to upgrade the house to match the windows! Wish there were 6 stars!
Response from Window Nation Boston
"Superb! We’re over the moon to hear that your experience was Window Nation Wonderful from start to finish. We appreciate your feedback and are happy to welcome you to the Window Nation family."
Jennifer M.
Nov 2021
Very well. Excellent work by everyone.
Response from Window Nation Boston
"Hello, thank you for your kind words and this wonderful review!"
William C.
Nov 2021
Extremely disappointed to find out when the new window was unpackaged that the inside top, bottom and sides were not stained. The rest had some type of wrap on it which will make matching stain very hard. When I spoke with the Service/ Warranty Dept, I was told that’s how the manufacturer builds it. Whoever authorized windows to be built this way should be fired. Ridiculous!!
Response from Window Nation Boston
"We apologize that you had service concerns that were not addressed. We have reached out to our team on your behalf and expect someone to be in touch shortly."
Thomas B.
Oct 2021
Everything was great rep was very professional and knowledgeable. Thank you!
Response from Window Nation Boston
"Thanks for the feedback on your experience with us, and for choosing Window Nation for your replacement windows."
Frank T.
Aug 2021
Installation was good, however prior to installation I talked to three people about the final cost concerning the permit fee and all three people never got back to me!! The salesperson said the permit fee was on the high side (based on Boston rates) and I live in a rural town and should be lower. I was told the permit rate will be adjusted on installation and completion. The person who came said the cost was $60. less than the contract indicated and I should deduct it when I gave him the check, however I asked if he would indicated that on the final contract and he said he can't adjust it??? I asked him to call the office to get approval so we could clear this up, only after talking to several people was told the fee on the contract is a standard fee and they can't make any adjustments. Obviously that was not what I was told and again I talked to several people before the install and they all said they would get an answer. Please understand it is not the $60., but now it is principal, I was told you pride yourself on great customer service and from my point it needs some fine tuning. The actual install and quality of the windows are great.
Response from Window Nation Boston
"[Member Name Removed], thank you for reaching out! We apologize for any miscommunication regarding permiting fees; a member of our team will be reaching out to you shortly."
Susan G.
Aug 2021
The whole process was easy and done in a timely manner. The installation day went quickly and the workers cleaned up everything.
Response from Window Nation Boston
"Outstanding! Thanks for the feedback; we're elated you had such a positive experience."
Freddie J.
Jul 2021
Great. Very professional. The team arrived when they said they would and did a great job installing the windows. I Spoke mostly to Michael who ensured that I knew what to expect from beginning to end. Overall great service. Received quite a few compliments and will be sending some new clients their way soon.
Response from Window Nation Boston
"Great! Thank you for the feedback and kind comments; we're elated we were able to complete your install to your satisfaction. Your recommendation means the world to us and we're happy to have earned it; be sure the customers you recommend let us know you sent them!"
Neil B.
Jul 2021
While the order took a bit longer than normal to be completed but that is to be expected due to the COVID pandemic, but once the call came to set up the installation date, things moved swiftly. The windows were installed just 3 days later, on a Saturday which was very convenient for my wife and I. The crew showed up as scheduled and worked throughout the day, diligently and at all times keeping the area as clean as possible. The crew was very polite and professional and at the end of the work, they ensured that house and exterior was cleaned thoroughly. While we did not order the absolute top of the line windows as these were for a 3-season porch, I feel that the quality was very good and we were given the same level of service as if we had purchased a whole house full of windows.
Response from Window Nation Boston
"Window Nation Wonderful! We appreciate your patience with the delays caused by COVID, and we're thrilled that your install experience was convenient, professional, and efficient. Have a fantastic day!"
Mary G.
Jul 2021
They are amazing! They were quick,careful and cleaned up everything. They were very nice. I wish I had found Window Nation a long time ago. I would gladly have hired them over Newpro any day!
Response from Window Nation Boston
"Amazing! We are thrilled we were able to effectively assist you and that we provided you with top notch service. Welcome to the Window Nation family!"
Scott P.
Jun 2021
Windows look good from the outside and seem like a good quality. Interior needs finish work and painting. I have 1 damaged window and 1 screen missing. I had to pick up mess left in yard and on my roof as well as no drop cloths used inside which resulted in metal shavings on my rug. Will not use or recommend to anyone. My issues do not seem to be a priority now that I’ve paid in full.
Response from Window Nation Boston
"Thank you for the feedback. We're thrilled to see that we are in the process of addressing your service concerns. As always we are here to assist at 866-217-9582."
David A.
Jun 2021
excellent all installers were top topnotch in all aspects
Response from Window Nation Boston
"We appreciate your positive review about your recent experience with us! We are thrilled you had such a wonderful install experience and are happy to welcome you to the Window Nation family!"
Anthony B.
Jun 2021
From the sales presentation through installation, everything was completed professionally and efficiently. The windows came out great and my house and yard were very clean considering all the work that was done.
Response from Window Nation Boston
"Wow, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience! Until the next time we meet, take care!"
Justin L.
May 2021
It went as smooth as it could have possibly gone. There were no issues. Everything was completed in the timeline given and it was an overall great experience. I would highly recommend Window Nation to anyone that needs replacement windows. The service was great and professional.
Response from Window Nation Boston
"Thank you for taking the time to leave a review for us at Window Nation Boston. We're happy we could meet your expectations from sales to install!"
R H.
May 2021
Pros on the installations are: * the installations started promptly within the timeframe quoted to us and the work crew arrived and began setting up and started working quickly, * the Lead installer, Eric, was courteous, professional, knowledgeable, and friendly, * Eric's work crew were also friendly, funny at times (they got along well with my husband). They were considerate, with one crew member asking if we would like for them to wear a mask (due to COVID) while working inside, * the work was completed in a timely manner. The crew did a great job with the installation, removal of the old windows, and clean up-vaccuming inside as well. Cons on the installations are only 1 (so far): We had 19 windows installed and with the exception of 1 window that does not lock properly, the workmanship was good. We reached out to the service department's number, 866-217-9582 but did not receive a recording to leave a message so we contacted Charles Olson, the initial exterior design consultant to report the problem. He stated he would have someone come out to look at it. If this link is still active once the problem is addressed, we’ll return with an update.
Response from Window Nation Boston
"Window Nation Wonderful! We are thrilled that your overall install experience was fantastic, and that Eric and his team went above and beyond to assist you. We see that there is a note on file about your window that is not locking and we have sent a follow up email to the service department; someone will be reaching out shortly. Thank you for being part of the Window Nation family."
Samuel A.
May 2021
I'm satisfied with the work the crew (of two men) completed installing 12 windows. They were courteous and professional and I'm satisfied with the product. I had no issues with the crew whatsoever. In regards to my satisfaction with WN, I am not satisfied with the fact I was charged $175 for a dumpster to remove debris the crew never ordered. They did clean up after themselves and took all debris in their vehicle. However I could have removed the debris for 1/3 of the price. I also dont recall any anti microbial sprays being utilized (but maybe I missed it). In addition, I'm not satisfied with the price/ quote I received from window nation which was $8599. During the Zoom presentation I was informed that the deal I would receive was better than the national average. When I met with a local window company they offered me $650-750 per window which included pulling the permit, installing windows, and removing debris. Which would have been a similar quote I received. When I reached out to a WN representative to discuss the pricing, this is the response I receieved: "The total list for the entire job is $18,776 for 12 windows. The buy 2 get 2 is a promo for receiving 2 windows however, you do you have to pay for the installation. For every window you buy you get one free but you have to pay for the installation on both. Imagine a pie with 4 slices and 1 slice is free (free window) the other 3 are 1 window and 2 part installs. Therefore you get 25% off the entire cost. ($4694) After that you received a initial visit discount and disaster relief discount from the factory. Which brought your project down to the cost you see now." To my understanding that would have been $1564 per window and installation. Of course I would agree to $8599 feeling like I received a deal. Either that or WN window prices were inflated to provide me with a "deal". Unfortunately, in my opinion, the promotional flyer was misleading and dishonest. Shortly after the WN promotional flyer in the mail changed. I also never received a clear answer as to whether or not I was eligible for the free home nest. On top of that I was told payments would start after 18 months and not 24 months as the flyer stated. The best advice I would give anyone getting windows is collect quotes before making a decision.
Response from Window Nation Boston
"Window Nation Wonderful! Thanks for the feedback on your experience with us, and for choosing Window Nation for your replacement windows. We will use your feedback to better our teams and practices as we move forward."
Joanne H.
Apr 2021
Terrible job! Door was supposed to be wheelchair accessible. I looked at threshold and said I would not be able to ride over it. Supervisor asked me to ride over it and when I did everyone gasped as I ripped out entire threshold. Men left this door that is too small, all outside sides are open 1 1/2 inches all around, no foam, no capping. Outsides all around are exposed to outside, rain and mud are coming in not to mention how cold it’s been and air is coming in all over. Window grilles between glass are crooked and screens are missing. It’s been over 4 weeks, no callback or anything from Window Nation. We need help!
Response from Window Nation Boston
"We understand your frustration regarding the sliding glass door, and apologize that you are also experiencing issues with the grids in your windows. Per our records Zak has been in contact with and is working to assist you with your sliding glass door. We will notify the proper parties about your other concerns and someone will be in touch shortly."
Edward P.
Apr 2021
The installation went very well. The only issues were a small dent on one sash which is being replaced soon. Also there wasn't a final inspection done that day and we haven't gotten a receipt for the work done and written warranty information.
Response from Window Nation Boston
"We are thrilled that your overall experience was window nation wonderful, and that we have been able to quickly address the window with a small dent in it. We will have your receipt and warranty sent to you promptly."
Jagath S.
Apr 2021
Excellent !!
Response from Window Nation Boston
"We appreciate your positive review about your recent experience with us!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Window Nation Boston is currently rated 3.9 overall out of 5.
Window Nation Boston accepts the following forms of payment: CreditCard
Yes, Window Nation Boston offers free project estimates.
No, Window Nation Boston does not offer eco-friendly accreditations.
No, Window Nation Boston does not offer a senior discount.
No, Window Nation Boston does not offer emergency services.
No, Window Nation Boston does not offer warranties.