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Poirier Sales & Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Thermostat - Install or Replace,
About us
Poiriers is a family owned and operated major appliance store. For over 50 years we have sold and serviced appliances in our local communities. Our factory authorized service team is trained to take care of all major home appliances.
Business highlights
63 years of experience
Services we offer
We offer sales and service of major home appliances.
Accepted Payment Methods
- CreditCard
Reviews
4.610 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 10% |
Showing 1-10 of 10 reviews
Kathleen F.
Nov 2019
It was great and I really liked them. They were very open and honest with the pricing. They hauled the old one away for free and I was very impressed with the personable service from a local guy. I would highly recommend them and I am using them again shortly.
Jessica R.
Jul 2018
Great customer service from start to finish. Alex in sales gave great advice, and ensured all available rebates were applied. Vito made the install stress free, despite it being the second floor of an old, two family condo.
Response from Poirier Sales & Service
"Thank you so much! We look forward to seeing you again soon!"
Jean H.
Jun 2018
Their plumber delivered and installed the new dishwasher, in perfect conditioner, was very personable and even charged less than what I was quoted! Can't beat that! This is the 4th appliance we have ordered from them over the phone and everything was perfect!
Response from Poirier Sales & Service
"Thank you so much!"
Diane Y.
Jun 2018
Installation went very smoothly. Plumber & workman were very nice, competent &a professional. I would definitely buy another appliance from Poirier Appliances.
Response from Poirier Sales & Service
"We are thrilled to hear that, [Member Name Removed]! Thank you so much for taking the time to share your kind words with us. We look forward to seeing you again soon!"
Christopher H.
Apr 2018
Terrible. On delivery the installer broke the water supply line causing water damage to the ceiling below. Contacted Poirier sales agent and "customer service" was given the run around for several days stating that it was our fault the shutoff broke because the valves were 16 years old and needed to be replaced. This was after I had checked with the installer that he was comfortable to unscrew them himself and the old line came off easily but he badly cross-threaded the new water line which is what caused the leak. The store could not have need less helpful. Eventually they told me that they subcontracted the install out and that I would have to deal with their contractor myself. They had no interest in helping. Did get ahold of the install company and they did cover the cost of the repairs - but again no help from Poirier. Then the washer had a defect causing it to spin wildly out of control. Back to Poirier who again could not have been less interested in helping. Eventually tracked down a warranty number for GE myself and contacted them for help. Overall TERRIBLE basic custom care or support. I would say if they have something that you like, find another company to buy it from if you want any time of after sales support.
Response from Poirier Sales & Service
"Dear [Member Name Removed]: Please accept our sincere apologies for the trouble you experienced. We are glad that Christine was able to connect with you on 4/6 to discuss your experience further, and certainly understand your frustration and displeasure. This is surely the opposite experience we aim to provide, and have had many discussions internally regarding your comments. Thank you for bringing them to our attention, and again, please accept our sincere apologies for all the trouble you experienced. Should there be any additional feedback you have for us, we would gladly welcome it; please feel free to reach out to Christine anytime, or send us a message on Angie's List."
Matt L.
Apr 2018
salesperson was knowledgable and helpful, competitive pricing, quick delivery
Response from Poirier Sales & Service
"Dear [Member Name Removed]: Many thanks for taking the time to share your experience with us! We hope to see you again soon. In the meantime, if there is ever anything we can do for you, always feel free to reach out anytime. Thank you again, [Member Name Removed]!"
Neal H.
Mar 2018
Very smoothly.
Response from Poirier Sales & Service
"Dear [Member Name Removed]: Thank you so much for sharing your kind words with us! We are thrilled to hear you were satisfied with the installation of your microwave. If there is anything we can do for you moving forward, please feel free to ask anytime. We hope to see you again soon!"
Joe B.
Oct 2017
The door on our microwave wouldn't close. Don, the technician came out as scheduled and fixed the door quickly. About a year ago, our refrigerator leaked, turns out it was the valve for the water/ice maker. We had an aftermarket generalist fix it, but the water tasted awful. We lived with it until the microwave door broke, then asked Don from Poirier to take a look at the refrigerator and microwave. The aftermarket guy replaced the water valve but disconnected the water filter, so we were getting straight tap water. Don explained the issue, discussed cost effective alternatives and came up with a good solution. Don came back a week later and replaced the generic valve with the correct GE valve and spliced in new tubing to the filter. Everything works well now, we are very pleased with Don and with Poirier. Don was very professional and courteous, a nice guy. Lesson learned, don't go with cheap aftermarket workers, go for the professionals first, who know what they're doing, like Don and Poirier.
Response from Poirier Sales & Service
"Thank you for your feedback [Member Name Removed]. We are happy to hear that Don got your refrigerator and microwave working properly!"
Tom S.
Sep 2017
Excellent. Tyler, the tech., explained what he was doing, why he was doing it, what the result would be and asked what questions I had. Very professional. Tested everything in front of me and even swept up the dirt and debris under the stove!!
Response from Poirier Sales & Service
"Thank you for the positive feedback [Member Name Removed]. Glad to hear your stove is working again. We appreciate your business and look forward to working with you again in the future."
Fredric S.
Oct 2015
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Licensing
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FAQ
Poirier Sales & Service is currently rated 4.6 overall out of 5.
Poirier Sales & Service accepts the following forms of payment: CreditCard
No, Poirier Sales & Service does not offer free project estimates.
No, Poirier Sales & Service does not offer eco-friendly accreditations.
No, Poirier Sales & Service does not offer a senior discount.
No, Poirier Sales & Service does not offer emergency services.
No, Poirier Sales & Service does not offer warranties.