It takes a lot for me to get this upset. And I am extremely upset. The Austin side of this move has been extremely easy. The Boston side of this move has been an absolute hellish nightmare for many reasons: 1. The Boston area location cannot apparently deliver the POD on ANY DAY OTHER THAN MONDAYS OR SATURDAYS. ??? 2. The Boston area location cannot apparently do same day drop off and pick up of a POD in the Boston area EVEN THOUGH IT'S A MAJOR CITY AND THERE ARE A MULTITUDE OF RESTRICTIONS THAT GO ALONG WITH LEAVING A STORAGE CONTAINER STREET SIDE FOR LONGER THAN A FEW HOURS (similar to a moving truck) - what this means for me is leaving a POD in the loading dock area of my apartment. Which also isn't reasonable to ask my complex if I can take up their loading dock with deliveries, people moving in and out, trash, etc (I did ask anyway, fingers crossed and begging, but they could not accommodate). So, essentially, between points 1 and 2, I can't even use PODs alone to complete this move. 3. Every time I call, I get completely, COMPLETELY different answers to the questions I need to ask pertaining to my move. Which is extremely frustrating. Calling PODs one day and hearing "we only deliver Mondays and Saturdays" to hearing "no ma'am, we deliver Mondays through Saturdays" another time. Inconsistency is the QUICKEST way to lose customers to trust. How am I supposed to be able to trust your associates if I'm being given differing answers every time I call? So, I escalate. 4. When I escalate, I am given absolutely NO options. NO empathy whatsoever on the other end of the line. "Ma'am the supervisor is just going to tell you the same thing I am". Then what is the point of an escalation? If no one is even seemingly WILLING to help me, what is the point? I'm not kidding here - it has been like I've been talking to 15+ black holes. Zero help. Absolutely nothing. Mostly silence on the other end of the phone. And believe me, I have offered up plenty of ideas to see if they can accommodate ANY of them. They're all answered with no. What this terrible experience has left me is a partial move to Boston, with no conceivable way to get my things from A to B with consistency, any resemblance of customer service, and any options. Mostly just a "well we still have your money", "good luck finding anyone else to help you", "we can't do anything for you" attitudes. This review doesn't even come close to showing how absolutely disappointed I am, upset I am, how much anxiety I have about this experience and move with this company. Needless to say, I coordinated with an external local mover on my own, spending even more money out of pocket to make sure my long distance move can somehow be completed in a manner that fits the schedule I need. Because after all, that's why I'm using PODs, right??? And now I'm being given more restrictions by PODs about this company coming in to help me complete a move that PODs just can't get done (and clearly has no intention of assisting in doing so). I am at a loss for words for this experience. It makes me so sick that there are customer service teams out here like this, that this company feels like they can just disconnect from a customer like I'm just a drop in the bucket for them. I'm trying to re-coordinate with the other movers, seeing if there's something they can do to help this girl that's crying on the other end of the line to please help her because she's at a complete loss for what to do with her options. They currently can't help with a move another day, so this is still up in the air. But the local mover did offer options, did offer empathy, apologized multiple times that I was going through a tough time, told me that if I keep thinking positive that they're sure that things will work out for me in the end. Even though they're not currently able to meet my needs, at least they're human. Please please please do not use this company. Use someone local. Use someone that wants to help you. Use someone that wants to make sure you have a good experience throughout the entire process. It makes a world of difference.