CERTAINTEED CORP

Buyer Beware. Do not purchase CertainTeed roofing products. CertainTeed WILL NOT honor their warranty.

Below is a letter detailing my warranty claim. To date, I have not received a response from the company.

I am writing to you under the provisions of Massachusetts General Laws, Chapter 93A, Section 9, the Consumer Protection Act. I am writing to request relief as outlined in that statute. On or about 10/17/10, the following unfair or deceptive act(s) or practice(s) occurred:

On 10/17/13, we hired a roofing contractor to install a CertainTeed asphalt shingle roof on our home. After 2 1/2 years the roof has failed. The adhesive strip on the shingles did not seal properly causing numerous shingles to lift and blow off the house. Since so many shingles are now lifting off the roof, the entire roof has been compromised.

Since your product has a 30 year guarantee, we submitted a warranty claim. As recommended by CertainTeed, we hired a second Massachusetts licensed contractor to inspect the roof. He determined the roof was installed properly.

Unfortunately my claim was denied by CertainTeed Corporation. Since CertainTeed refuses to honor their warranty we intend to pursue this issue in Massachusetts small claims court for the sum of $6,400.00, the cost of the original installation, plus 163.30 in court fees.

Under the provisions of Section 9 Chapter 93A, I am providing you with the opportunity to make a written offer of settlement of this claim by repairing/replacing the roof or refunding us the total cost of installation within 30 days.

If you fail to make a good faith offer of settlement in response to this request, and I institute legal action, a court may award me double or triple damages, attorney's fees and costs if the court finds in my favor. I may be reached at the address written above, or at (xxx) xxx-xxxx between the hours of 9:00 AM - 3:00PM. I look forward to hearing from you.

Buyer Beware.