
MCM POOL SERVICE, INC.
About us
Welcome to MCM POOLS INC! Locally owned and operated with over 20+ years of experience in the industry! We take pride in the quality of our work and customer satisfaction we give each and every customer! We are known to pay exquisite attention to detail, while making customer satisfaction our top priority. Call us today to learn more about how we can help you!
Business highlights
Services we offer
In-Ground Liner Installation, Pool Cleaning, Repairs, Water Recovery, Winter Safety Cover Sales & Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
14% | ||
0% | ||
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0% |
"Thanks for the honest review [Member Name Removed], Also, thank you for trusting your pool with our team. Obviously, we are only as strong as our weakest part, and not every staff member has the same expertise level or skill set. Please let us know what areas the cleaning staff may need to improve upon, so that we may better help families like yours moving forward. Each new staff member goes through rigorous training before being able to go out to your home. Over 80% of our staff are Certified Pool Operators, and together the MCM Pools Team holds thousands of non-mandated training hours simply because we value education. Thank you for your help in improving our team!"
"Hi [Member Name Removed] - Thank you so much for the review! We are happy to hear that the technicians did a great job closing the pool. We try to keep our rates competitive but additional closing products can inflate the bill. We are always willing to use your products first and can add anything else that may be required to properly close the pool. Going forward, your closing price would be reduced by about $90 since you should have everything needed to close the pool. Hopefully that will help make you feel a bit better about the price and look forward to working with you in the future."
"Thank you so much [Member Name Removed]! You have always been a pleasure to work with, and we look forward to seeing you next season! Enjoy your winter, thank you so much!"
"Thank you so much! We are glad to hear that you were happy with our weekly maintenance services! Now that we have closed up your pool for the season, we hope that you have a great winter, and we will see you soon!"
"Thank you very much [Member Name Removed]! It was a pleasure working with you, and we are glad that your liner and wall repair came out as it did. Thank you and we hope that you have a great rest of your summer!"
His team went above and beyond to identify all problems with the pool and he sent cleaning crews every day, who removed all the algae. Chris answered every frantic email and phone call. He was patient (I was a wreck) and his team did the seemingly impossible. They got it to a point where the pool was algae free and crystal clear and swimable for tomorrow! The only bad part of this is that I had to postpone the party because the water was still in tough shape yesterday, but I moved it to next week and it so happened the caterer was able to switch as well - lucky break!
Bottom line - everything that could go wrong did go wrong. But MCM took care of every problem as it came up. I'm a customer for as long as I have a pool. If you own a pool, you can't afford *not* to have MCM take care of all your repairs and maintenance. I only wish I hadn't spent 5 years with the guy that did my original pool installation. But I know I'm the right hands. Excellent company and outstanding service, and I set the bar very high for customer service. They don't over promise and under deliver - they were reasonable with me in setting expectations and stick to their word. I love to support these type of companies.
Chris, Brian, and the MCM staff were extremely helpful, responsive, and professional. Our inground pool is probably at least 50 years old and surrounded with concrete, and suddenly started losing water at such a great rate that we knew we had a major leak somewhere (but definitely not the liner.) I scouted around for a reputable firm to find the leak for us; MCM gave us the most reasonable estimate, and with a clean record with the BBB I felt confident in engaging them. They arranged to help us out as soon as possible, they showed up on time, and did an excellent job at finding our main leak, and all the minor leaks as well. We arranged with them to fix the big leak (which was no small job, considering the age of the pool, and the location and condition of the lines) and once they had fixed that we were able to run the pump and filter without further problems. (Water is WAY too expensive where we live to have to keep filling the pool constantly all summer!) We had already had part of the concrete apron around the pool excavated to fix the one leak, so rather than reconcrete that part only to have it - and more - dug up again in the future, we decided to have the whole area excavated and to have MCM Pool come back to replace the entire line. Which they did. As busy as they were with pool closings, they were able to squeeze us in and replaced the entire line. MCM Pool did a great job all around - they kept in touch, showed up when promised, did the repairs quickly and effectively, and charged the most reasonable rates of any pool company I contacted. I would definitely use them again if I ever need any future pool repairs or service.
Licensing
State Contractor License Requirements
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